Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
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レビュアーのコメントを見てみましょう
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... もっと見る
企業が回答しました
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... もっと見る
企業が回答しました
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... もっと見る
企業が回答しました
企業情報
hmv (UK) - Swansea について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, 英国
4.8
優良
292件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Iike this dvd really good item and…
Iike this dvd really good item and thank you very munch and CD regards daniel smith
2026年6月12日
hmv (UK) - Swansea からの回答
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Best Place to Shop for Great Films - HMV
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works in the Swansea HMV Store. Plus I never have to wait very long when I order particular DVDs. My one gripe, I want to see more musicals, concerts and shows on DVD please.
2026年6月9日
hmv (UK) - Swansea からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great help to choose
Thank you for your help and guidance in assessing record decks. Sales and delivery were excellent.
2025年12月25日
hmv (UK) - Swansea からの回答
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swansea からの回答
Hello Terence
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
1 + 2+ 3
1. The staff were pleasant and polite. 2. They handled my order efficiently. 3. And in no time at all I received my order exactly as I requested and in perfect condition.
Conclusion? 1 + 2 + 3 = One very satisfied customer 😊
2026年5月21日
hmv (UK) - Swansea からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
Very good service , promp and exactly what I ordered from one store in Swansea to Cheltenham store
2026年5月17日
hmv (UK) - Swansea からの回答
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
All the staff were helpful and obliging. And made me feel confident to ask stuff that I wasn't sure about.
2026年5月18日
hmv (UK) - Swansea からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order huge choice of music etc
Easy to order huge choice of music etc. Just such a unique store
2026年5月14日
hmv (UK) - Swansea からの回答
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bluray in great condition and on time
Bluray was delivered in perfect sealed condition and arrived quickly. It was well packed and posted with care.
2026年5月7日
hmv (UK) - Swansea からの回答
Hi Mark,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Swansea からの回答
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always great choice in store with…
Always great choice in store with knowledgeable and friendly staff who give great service
2026年5月3日
hmv (UK) - Swansea からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Minimal wait to be served with friendly…
Minimal wait to be served with friendly and chatty staff
2026年4月16日
hmv (UK) - Swansea からの回答
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
helpful service and went through at…
helpful service and went through at least seven different albums with me to differentiate between which one was the best.
2026年4月9日
hmv (UK) - Swansea からの回答
Hi Carys
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album return
On returning an album that was significantly damaged, I had to prove that I had a transaction number, had no issues with this, however, when couldn’t find this on the card, I had to show my personal accounts to the staff member, who was helpful and trying his best to be fair. The manager did come across rude and made me feel that I was lying and at one point even though the evidence was on my account. Did get sorted in the end though, just was made to feel like I was cheating the system.
2026年4月4日
hmv (UK) - Swansea からの回答
Hello Marc
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I pre-ordered a cd
I pre-ordered a cd, and I received it the day after the album came out, I didn't expect it to be so soon.
2026年3月26日
hmv (UK) - Swansea からの回答
Hi Bryan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered and collected in store
I ordered and collected in store was really quick when I got the notification email and it was all free. Staff was great as always
2026年3月14日
hmv (UK) - Swansea からの回答
Hello Drew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre order online to pick up in store
Pre order online to pick up in store , while there i picked up an extra 2 vinyl . Fantastic choice
2026年2月26日
hmv (UK) - Swansea からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy use very friendly helpfully staff
2026年2月16日
hmv (UK) - Swansea からの回答
Hi Lucy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable delivery and quality of…
Reliable delivery and quality of product is consistently good so thanks guys
2026年2月9日
hmv (UK) - Swansea からの回答
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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