Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... もっと見る
企業が回答しました
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... もっと見る
企業が回答しました
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... もっと見る
企業が回答しました
企業情報
hmv (UK) - Swansea について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, 英国
4.8
優良
292件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HMV had good pricing
HMV had good pricing, the site is easy to use and updates were very useful. I like the Metal section too, the staff in the Swansea store are easy to chat to.
2025年12月7日
hmv (UK) - Swansea からの回答
Hi jeff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
User friendly site. Speedy delivery to store, where the click and collect process was simple and swift.
2025年12月3日
hmv (UK) - Swansea からの回答
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
👍👍👍👍
Helpful staff who were welcoming, both when I made my orders and when I collected them.
2025年12月3日
hmv (UK) - Swansea からの回答
Hi James
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Swansea からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb service
Superb service, ordered Live After Death by Iron Maiden ready for 40th anniversary and arrived on the day, postage was perfect and item is immaculate. 🤘🏻
2025年12月3日
hmv (UK) - Swansea からの回答
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super quickest delivery always
Super quickest delivery as ever from hmv online, we always want our latest 4k UHD physical bluray movies quickly, and that is what hmv online do very well, and the packaging is always excellent. Keep up this great service to your customers, also the always great staff always helpful at the hmv Swansea store when buying instore for my vinyl and 4k UHD physical bluray movies.
2025年11月13日
hmv (UK) - Swansea からの回答
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love the way it's setup at the moment…
Love the way it's setup at the moment can quickly look at everything that I want
2025年11月11日
hmv (UK) - Swansea からの回答
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpfu staffl and assisted me with…
Very helpfu staffl and assisted me with a professional attitude
2025年11月13日
hmv (UK) - Swansea からの回答
Hi Mr Rees
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Swansea からの回答
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service excellent very helpful
2025年10月21日
hmv (UK) - Swansea からの回答
Hi Mrs Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everytime I've been in the store all…
Everytime I've been in the store all the members of staff are really helpful
2025年10月19日
hmv (UK) - Swansea からの回答
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered with many times and always send…
Ordered with many times and always send the items safely and efficiently. I will always recommend buying through HMV
2025年10月15日
hmv (UK) - Swansea からの回答
Hi Chloe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Experiences
The online store is just so simple to use with no issues, as for the delivery, its quick and efficient and is never late
2025年10月10日
hmv (UK) - Swansea からの回答
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item in excellent condition even the…
Item in excellent condition even the packaging. Great customer service and fast delivery
2025年10月13日
hmv (UK) - Swansea からの回答
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Swansea からの回答
Hello Sally,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and knowledgable service!
Friendly and knowledgable service!
Served by Tim - a real film enthusiast.
Altogether a very happy shopping experience.
Will be back soon!
2025年10月2日
hmv (UK) - Swansea からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swansea からの回答
Hi Stephen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
To send both items instead of sending…
To send both items instead of sending them separately, waste of journey
2025年9月27日
hmv (UK) - Swansea からの回答
Hello,
We can send items separately depending on their availability and the packaging required. If items are sent separately we will advise this within our dispatch emails as only anything sent will be present, we will update you as soon as any dispatched items arrive in store and we have a 14 day holding time to allow multiple parcels to arrive so you can pick them up in 1 journey.
We do hope this helps.
hmv (UK) - Swansea からの回答
Hi AJC
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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