Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... もっと見る
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It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... もっと見る
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Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... もっと見る
企業が回答しました
企業情報
hmv (UK) - Swansea について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, 英国
4.8
優良
292件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff in the Swansea shop.
2025年9月11日
hmv (UK) - Swansea からの回答
Hi Peter,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely staff
I absolutely love how kind and helpful the staff is they always seem to be in a good mood and if i can't find something they will help overall rating 10/10
2025年9月6日
自発的なレビュー
hmv (UK) - Swansea からの回答
Hi mMorgan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
On line pre-ordered this Vinyl and was…
On line pre-ordered this Vinyl and was available to pick up on time. Straight forward, no hassle.
2025年8月25日
hmv (UK) - Swansea からの回答
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly greeting and efficient service
Friendly greeting.
Prompt e mails and fast delivery to store.
Easy collection of large boxset by Bruce Springsteen.
Also a fabulous purchase too!
2025年8月17日
hmv (UK) - Swansea からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
Staff were very helpful. Item were ready for collection in reasonable time.
2025年8月10日
hmv (UK) - Swansea からの回答
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Definitely 5 stars..went into hmv…
Definitely 5 stars..went into hmv Swansea didn't have what I was looking for in store so had it ordered by one of the staff.. received very quickly in time for a birthday. Many thanks
2025年8月4日
hmv (UK) - Swansea からの回答
Hello mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Swansea からの回答
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi Oscar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
2025年7月16日
hmv (UK) - Swansea からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swansea からの回答
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward purchase
Ordering was straightforward, emails kept me informed of progress & pick up didn't take too long.
2025年7月3日
hmv (UK) - Swansea からの回答
Hi Deepeedee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always a good experience.
Always a good experience.The click and collect service does what it says on the tin. You click and collect!!
Simples. What helps is the amazing staff you have. Never under estimate the importance of good people working in stores.
2025年6月28日
hmv (UK) - Swansea からの回答
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great overall experience
Text messages were helpful.
Member of staff at branch was helpful and friendly.
Item was reasonably priced and in stock (some competitors were out of stock).
2025年6月24日
hmv (UK) - Swansea からの回答
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful polite offer to order for me…
Helpful polite offer to order for me and get it sent to my address
2025年6月14日
hmv (UK) - Swansea からの回答
Hi Ruth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi Lynette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Swansea からの回答
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice to buy from one of our…
It was nice to buy from one of our local shops. Other than Amazon
2025年6月10日
hmv (UK) - Swansea からの回答
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swansea からの回答
Hi Hilary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
hmv (UK) - Swansea からの回答
Hi THOMAS
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swansea store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I had experienced good customer service…
I had experienced good customer service whilst in the HMV store in Swansea.
2025年5月10日
hmv (UK) - Swansea からの回答
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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