Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... もっと見る
企業が回答しました
所在地
所在地を変更16-17 Regent Street, SN1 1JQ Swindon, GB
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Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... もっと見る
企業が回答しました
I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... もっと見る
企業が回答しました
When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
企業が回答しました
企業情報
hmv (UK) - Swindon について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
16-17 Regent Street, SN1 1JQ, Swindon, 英国
4.7
優良
202件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good communication as newly released…
Good communication as newly released David Gray vinyl was delayed by a couple of days, very simply order process, item was well packaged, overall very pleased.
2025年11月13日
hmv (UK) - Swindon からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are so rude this will be my…
The staff are so rude this will be my last purchase from this store.
2025年11月19日
hmv (UK) - Swindon からの回答
Hello Neil
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
It took 3 attempts to collect my click…
It took 3 attempts to collect my click and collect
Due to a power cut at the store
2025年11月18日
hmv (UK) - Swindon からの回答
Hello Andrew
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Friendly and very helpful took time out…
Friendly and very helpful took time out to search on the internet for what I was looking for
2025年11月12日
hmv (UK) - Swindon からの回答
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The cd I ordered arrived in…
The cd I ordered arrived in approximately 7 days .I played the cd and was very pleased with it.
2025年10月29日
hmv (UK) - Swindon からの回答
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swindon からの回答
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website, regular updates on order and fast delivery for click & collect.
Lovely friendly lady at the counter.
2025年10月13日
hmv (UK) - Swindon からの回答
Hi Gill
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The member of staff who took my order…
The member of staff who took my order was friendly and nice. Didn’t feel rushed or pressured - made ordering easy.
2025年10月3日
hmv (UK) - Swindon からの回答
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you for serving my daughter in…
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound and picture superb 👌 Thank you I just wanted to thank hmv for their helpful understanding staff ⭐️⭐️hmv you deserve these lesley
2025年9月17日
hmv (UK) - Swindon からの回答
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Swindon からの回答
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swindon からの回答
Hi Sally
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place
Staff are always helpful and friendly also (from an anxiety point of view) don't really talk to you unless you speak to them first apart from the minimum. Great place highly recommend!
2025年8月24日
Great service from the Swindon town…
Great service from the Swindon town branch. They’re always friendly and efficient. Thanks guys
2025年8月24日
hmv (UK) - Swindon からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stains!
Bad. Took ages to arrive. And the tshirt was covered in stains. Not great.
Customer service don’t care so won’t be buying from HMV again unfortunately.
2025年7月14日
hmv (UK) - Swindon からの回答
Hi there. We're so sorry to hear this. We are investigating what may be the cause of this stain, to which we believe may be a manufacturing issue however please be assured this is a certainly unusual and rare circumstance.
We are sorry to also hear that you were unhappy with the options provided for returning the item. Thank you for initially bringing this matter to our attention.
Easy online ordering & good delivery
Easy online ordering & good delivery. However the cd was not available in my local hmv despite being released a week before I went into the store. This was unusual but disappointing as I always like to support my local.
2025年7月11日
hmv (UK) - Swindon からの回答
Hi Alan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered 3 records they where very…
I ordered 3 records they where very secure and arived safely I will definitely order again
2025年7月4日
hmv (UK) - Swindon からの回答
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
always enjoy going shopping to a store…
always enjoy going shopping to a store rather than online
2025年7月2日
hmv (UK) - Swindon からの回答
Hi Jurgen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering process quick and simple
Ordering process quick and simple. Had pleasant conversation with employee about music, gigs and festival plans.
2025年6月18日
hmv (UK) - Swindon からの回答
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great service
everytime I use Swindon HMV I always receive a great service and brilliant customer service 👊😃
2025年6月22日
hmv (UK) - Swindon からの回答
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Swindon からの回答
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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