Have shopped at HMV for decades all over the country especially London, Northampton and Truro (Cornwall). Never had any problems - always got what I wanted - sometimes I had to order items which was n... もっと見る
企業が回答しました
所在地
所在地を変更Unit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
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I live for music so HMV, for me, is like a lofe support machine! To know that i can still go to a music shop and buy physical music and support the artists that create it gives me a huge amount of sat... もっと見る
企業が回答しました
I could order the CD I wanted and it arrived in the local HMV shop in good time. Staff were very helpful. HMV should maintain a presence on the main streets over the UK.
企業が回答しました
I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
企業が回答しました
企業情報
hmv (UK) - Truro について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, 英国
4.8
優良
216件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
What made the experience great for me…
What made the experience great for me was firstly the young Lady at the Truro store that ordered my items for me,she was lovely and very helpful,2 of the 3items I ordered were very quick to arrive,just waiting for 3rd to arrive,a bit late but that wasn’t HMVs fault,I will definitely order again,keep up the good work HMV 😃
2024年10月25日
hmv (UK) - Truro からの回答
Hi Sue,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Truro からの回答
Hi David,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Truro からの回答
Hi PATRICK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great delivery
Hmv has always been lovely, whether in store or online, I received an order recently and am very happy with it, thank you!
2024年9月19日
hmv (UK) - Truro からの回答
Hi Katie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service and quick dispatch
The Lp was dispatched quickly and arrived in great protective packaging. Unfortunately HMV use Royal Mail and they are useless, took three days to ignore my delivery option
2024年9月15日
hmv (UK) - Truro からの回答
Hi stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Truro からの回答
Hi JIM
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Truro からの回答
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were excellent especially the young lady when I picked up my record.
Staff were excellent
2024年8月21日
hmv (UK) - Truro からの回答
Hi Dave
Thanks so much for leaving us a very lovely 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We came to Truro from Peterborough in…
We came to Truro from Peterborough in Cambridgeshire and were so pleased to find the hmv store as we don't have one any more. Staff were friendly and eager to help find our purchases, We visit Cornwall every year and will be returning to store for more music and DVD's. Thanks again.
2024年5月30日
hmv (UK) - Truro からの回答
Hello Neil
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Truro store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Very prompt delivery of CDs
Very prompt delivery of CDs.
Always friendly and helpful staff in the Truro branch we visit.
2024年8月15日
hmv (UK) - Truro からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
RUDE MANAGER
Went in to HMV Truro 13.8.24 we were browsing and decided on 3 vinyls and a cd a total of £80 …My daughter mentioned she may be able to get a student discount… when my wife and daughter got to the counter and tried to use student discount they were met with an arrogant store manager who made my 17 year old daughter feel silly and embarrassed with his arrogant response that they don’t do student discount, at this my daughter came to find me in the store as I was looking for further purchases… I went to the counter to see what the confusion was and was met with the same arrogance… I said to my wife we should not by from this store due to the managers arrogance and attitude… the manager said fine and placed our choices on the counter at the back … I asked for his name he said Phil… then a nice assistant came over and asked if she could help and I explained we tried to use student discount she explained in a calm way that it was maybe online or an offer not available in store she was so much calmer than the actual manager … I don’t know whether the manager is struggling with stress or having a bad but surely this is not what you as a company are wanting to promote? Plus the loss of a sale and a bad shopping experience
2024年8月13日
自発的なレビュー
hmv (UK) - Truro からの回答
Hello Jason
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Was able to order what they didn't have…
Was able to order what they didn't have from the shop rather than o line as I always end up with dvds I can't watch due to regions .. I love hmv having an actual shop you can go and nose around rather than on screen
2024年8月8日
hmv (UK) - Truro からの回答
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Truro からの回答
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Truro からの回答
Hi George
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Truro からの回答
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Simple and prompt order and delivery,
Simple and prompt order and delivery,
With very polite and helpful member of staff
In store.
2024年7月14日
hmv (UK) - Truro からの回答
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered new release to collect on day…
Ordered new release to collect on day of release as had never done this in my life and it was sorted 👍🏻
2024年6月28日
hmv (UK) - Truro からの回答
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
faulty DVD was replaces asap
your sales staff at the store where i purchased the DVD were very attentive and helpful, making sure that they sorted out the faulty goods for me as quickly as they could.
2024年6月1日
hmv (UK) - Truro からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Truro からの回答
Hi Mr Mckenzie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD Order
Ordered a dvd that wasn't in store, the girl who served me was so helpful, I received emails, to say it had been despatched and then that it was ready for collection. First rate service, thank you.
2024年4月19日
hmv (UK) - Truro からの回答
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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