Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and... もっと見る
企業が回答しました
所在地
所在地を変更216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
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レビュアーのコメントを見てみましょう
It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the... もっと見る
企業が回答しました
Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... もっと見る
企業が回答しました
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... もっと見る
企業が回答しました
企業情報
hmv (UK) - Tunbridge Wells について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, 英国
4.7
優良
122件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff
2024年12月11日
hmv (UK) - Tunbridge Wells からの回答
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guys at the Tunbridge Wells branch…
The guys at the Tunbridge Wells branch were really helpful in my purchase, thanks guys👍
2024年12月10日
hmv (UK) - Tunbridge Wells からの回答
Hi Celia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good efficient service.
2024年11月14日
hmv (UK) - Tunbridge Wells からの回答
Hi alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a vinyl record from HMV online…
Ordered a vinyl record from HMV online and picked up from my local store, item was well packaged and the service in store was very good. Recommended!
2024年11月20日
hmv (UK) - Tunbridge Wells からの回答
Hi Phillip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Tunbridge Wells からの回答
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Service
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after providing the correct details was able to pick up my item. Very pleased with the overall service. 5 Star stuff.
2024年11月11日
hmv (UK) - Tunbridge Wells からの回答
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very disappointed bought a deddy bear u…
Very disappointed bought a deddy bear u send me a used one dirty no tags bag ripped I email u and u tell me u can't send replacement I have to take it bk to hmv so had to take morning of to sort out a problem that should never happen do they compansat no they dnt
2024年11月10日
hmv (UK) - Tunbridge Wells からの回答
Hi, we're sorry to hear that you received an item in poor condition without its tag. While our warehouse team all carry out stringent quality control checks, it appears as though an error slipped through on this occasion.
As discussed in our email correspondences, regretfully we are unable to re-dispatch or replace orders, apologies for any inconvenience. We advised you to either return this for a refund so that you may choose to re-order, or exchange it in a hmv/FOPP store for the same item or a different one. We hope that this has now been resolved.
Please feel free to reach out if you have any further queries.
Prompt delivery to HMV store
Prompt delivery to HMV store. Courteous and efficient customer service.
2024年10月29日
hmv (UK) - Tunbridge Wells からの回答
Hi Rosemary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient
I ordered a DVD, and was able to pick it up very quickly from my local branch. All went very smoothly.
2024年10月6日
hmv (UK) - Tunbridge Wells からの回答
Hi Alison,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good service helping me get a…
Really good service helping me get a discontinued product and delivered well within the time frame quoted
2024年10月1日
hmv (UK) - Tunbridge Wells からの回答
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Tunbridge Wells
HMV Tunbridge Wells, always give a great service.
I think this store is very busy, it’s so good to see this. Some years ago I thought it was going to close.
Thanks everyone.
2024年9月7日
hmv (UK) - Tunbridge Wells からの回答
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered in store
Ordered in store and arrived in store within a few days . Pleased with the experience as always
2024年9月9日
hmv (UK) - Tunbridge Wells からの回答
Hello mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff were very Helpful .
2024年8月28日
hmv (UK) - Tunbridge Wells からの回答
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Tunbridge Wells からの回答
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tip Top Service at Tunbridge Wells branch
Staff are very friendly and informative nothing is to much trouble,
Very pleased 😄 😀 tmy order came through in record time. Ordered 23rd July 2024.
2024年7月30日
hmv (UK) - Tunbridge Wells からの回答
Hi Marian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good customer service
Very good customer service - helpful and knowledgeable assistant in Tunbridge Wells shop.
2024年7月22日
hmv (UK) - Tunbridge Wells からの回答
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service
2024年7月5日
hmv (UK) - Tunbridge Wells からの回答
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff at the Tunbridge Wells store were…
Staff at the Tunbridge Wells store were very helpful with finding the vinyl I was looking for. They were also friendly and knowledgeable.
2024年7月1日
hmv (UK) - Tunbridge Wells からの回答
Hi Joanna
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helped with looking to see what's…
Helped with looking to see what's orderable and got the box sets delivered to my home. I'll get more stuff that way as it's better than wading through websites.
2024年7月4日
hmv (UK) - Tunbridge Wells からの回答
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly helpful staff.
2024年7月2日
hmv (UK) - Tunbridge Wells からの回答
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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