Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and... もっと見る
企業が回答しました
所在地
所在地を変更216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
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It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the... もっと見る
企業が回答しました
Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... もっと見る
企業が回答しました
The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... もっと見る
企業が回答しました
企業情報
hmv (UK) - Tunbridge Wells について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, 英国
4.7
優良
122件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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hmv (UK) - Tunbridge Wells からの回答
Hello Martyn
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Tunbridge Wells からの回答
Hi Mr.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV FOREVER!
Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and Vinyl! I have been shopping here since I was a kid and I still remember getting the Star Wars triology on dvd when I was 6 years old from HMV - nearly 20 years on I still never forget the joy HMV has given me!
2026年7月8日
hmv (UK) - Tunbridge Wells からの回答
Hi Yuvaraj
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying Vinyl it’s been a while
It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the branch but was swiftly ordered and I picked it up three days later.
2026年7月7日
hmv (UK) - Tunbridge Wells からの回答
Hi Tim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Tunbridge Wells からの回答
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was guaranteed by the staff member…
I was guaranteed by the staff member when ordering the item early Monday morning that it would be ready to pickup before the weekend, it was a birthday present for my son and it arrived monday the following week which was very disappointing.
I visited the store on the Sunday to check incase it has arrived as I had trouble on the Saturday accessing my email to find out, but it hadn't arrived, the staff member was very helpful and apologised, he took my number and agreed to call and let me know when it arrived and he was true to his which saved a lot of possible trips into town, especially during this heatwave.
2026年6月22日
hmv (UK) - Tunbridge Wells からの回答
Hi Andy,
Thank you for your feedback.
We're very sorry to hear that your item did not arrive when expected and for any disappointment as a result of this.
We are however glad that the store were helpful regarding this and that you were notified of collection as soon as this arrived on the Monday.
We do hope that you enjoy your purchase and thank you again for your comments regarding your experience.
It’s the 1st time
It’s the 1st time, I’ve used Click & Collect. I was a bit worried as I don’t have a driving licence or passport. So I had no photo i.d, but they were happy to accept my email address, that I used to place the order with.
2026年6月7日
hmv (UK) - Tunbridge Wells からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Tunbridge Wells からの回答
Hi Violet,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tip top service
The staff at the Tunbridge Wells store were extremely helpful. The chap upstairs looked online for me and did all the ordering. All instructions were very clear and he was very friendly, as was the girl downstairs.
2026年4月30日
hmv (UK) - Tunbridge Wells からの回答
Hi Angie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Tunbridge Wells からの回答
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The company feels it’s acceptable to sell CHILDREN alcohol related products
The company feels it’s acceptable to sell a child alcohol related products in a surprise bag for children! Awful customer service with no support. Would never recommend them
2026年4月5日
自発的なレビュー
hmv (UK) - Tunbridge Wells からの回答
Hello Lucy
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Tunbridge Wells からの回答
Hi Tom
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I purchased several albums and one was…
I purchased several albums and one was not playable. Upon returning to HMV there was no questions as to why, just an agreement to exchange the LP. Within a week I had a new album. Excellent service.
2026年4月3日
hmv (UK) - Tunbridge Wells からの回答
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Tunbridge Wells store
Staff from Tunbridge Wells store was so helpful. Placed an order and was here within a few days. I will definitely use that store again.
2026年2月27日
hmv (UK) - Tunbridge Wells からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Tunbridge Wells からの回答
Hi Rebecca
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Tunbridge Wells からの回答
Hello Robert,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
A great place to pick up BlueRay films
A great place to pick up BlueRay films, I found 4 old films I had been after and a staff member found me 2 of them very impressed.
2026年1月10日
hmv (UK) - Tunbridge Wells からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The member of staff in Tunbridge Wells…
The member of staff in Tunbridge Wells was most helpful and friendly and placed my order for me very happy with the service
2026年1月19日
hmv (UK) - Tunbridge Wells からの回答
Hi Andrew,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Tunbridge Wells からの回答
Hello Dennis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent online service.
2025年9月15日
hmv (UK) - Tunbridge Wells からの回答
Hi Χάρης
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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