Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though
企業が回答しました
所在地
所在地を変更Unit G18, Trinity Walk, WF1 1QS Wakefield, GB
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Kept upto date about item. Staff at the requested store were polite and curtious. Overall extremely happy.
企業が回答しました
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... もっと見る
企業が回答しました
Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.
企業が回答しました
企業情報
hmv (UK) - Wakefield について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit G18, Trinity Walk, WF1 1QS, Wakefield, 英国
4.8
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Case was broken as not wrapped up good enough in the packaging.
Ordered Blu-ray to the store case was broken as not wrapped up good enough in the packaging so I had to return to the store to sort out my item. Staff member swapped the case over so excellent customer service in the store, but the packaging needs to be better.
2025年7月27日
hmv (UK) - Wakefield からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your item, apologies for any inconvenience caused. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff was really helpful and polite…
The staff was really helpful and polite when I asked for the book and cd and they said they wasn't in store but could order them so they ordered them for me !
And when they arrived in store the staff was again very helpful and polite and I asked for something but I wasn't in but they said that they would be ordering more so I said I'd have look on my next visit
2025年7月11日
hmv (UK) - Wakefield からの回答
Hi Vicki
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Wakefield からの回答
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Wakefield からの回答
Hi david
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Positive Staff: Staff at Wakefield are well informed…
Staff at Wakefield are well informed and provide a friendly, supportive, positive service
2025年5月31日
hmv (UK) - Wakefield からの回答
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and swift
2025年5月27日
hmv (UK) - Wakefield からの回答
Hi Maxine
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service and communication
2025年5月26日
hmv (UK) - Wakefield からの回答
Hi,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always really helpful instore from…
Always really helpful instore from ordering the items for me to me picking them up,
2025年5月1日
hmv (UK) - Wakefield からの回答
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept informed of the progress and…
I was kept informed of the progress and the man in the store was very polite
2025年4月24日
hmv (UK) - Wakefield からの回答
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nice and simple collection
Friendly staff, a nice and simple collection, happy with my purchase.
2025年3月11日
hmv (UK) - Wakefield からの回答
Hi A
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are very polite and very helpful…
Staff are very polite and very helpful that’s why I keep going back.
2025年2月26日
hmv (UK) - Wakefield からの回答
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Wakefield からの回答
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Nice shopping experience
Nice shopping experience, staff knew there stuff and were really friendly. Good advice given also on where to look for an item the store themselves did not have in stock. (also had same good experience at the junction 32 store nr. Castleford). Bough some Vinyl whilst I was there too - in the 3 for £66 sale - a good range / mix was in stock at the store.
2025年1月4日
hmv (UK) - Wakefield からの回答
Thank you for the kind words and review about hmv Wakefield and Castleford Chad...
Don't forget to keep popping in as our 3 For £66 is constantly having additions to the range and we hope you are enjoying your vinyl!
The first more mature lady that ordered…
The first more mature lady that ordered my goods was very efficient and polite.
The delivery was on time thank you and young gentleman on phone service was most helpful.
My 2nd visit to the store for collection of my order was dealt with profociently but no pleasantness, was just asked my name, no further conversation ensued
2024年12月27日
hmv (UK) - Wakefield からの回答
Hello Customer
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
I don’t even know if my order is here!?
Never received an email that my order had been sent to store and was ready for collection, tried contacting the branch to check as I didn’t want to go and it still not be there.. therefore ended up being 1 Christmas present down and still no sign of my order!!! So disappointed.
2024年12月24日
hmv (UK) - Wakefield からの回答
Hi Sheila
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Wakefield からの回答
Hi Rachel
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy to order and collect
2024年12月24日
hmv (UK) - Wakefield からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
value for money and came in good time…
value for money and came in good time well before the due date
2024年12月21日
hmv (UK) - Wakefield からの回答
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple to order simple to pick up
Simple to order simple to pick up. Only downside is I didn't know that click and collect meant waiting for delivery to store when said item was in stock but nevertheless an easy experience
2024年12月18日
hmv (UK) - Wakefield からの回答
Hi Matthew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order was delivered to the store on…
My order was delivered to the store on time.
Friendly helpful staff when I was ordering
2024年12月18日
hmv (UK) - Wakefield からの回答
Hi Vickie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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