Terrible customer service. I cancelled an order in accordance with their T&C’s but I’ve still been charged. Emails and WhatsApp are not being responded to and the phone number just rings out.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
My teenage daughter loves Hollywood Browzer products. The Smoother has given her the confidence to remove the hair on her legs independently, and she finds it so easy to use. I recently tried the Brow... もっと見る
Hollywood Browzer products are the best dermaplaning items on the market. Others have been known to cause some bleeding and the blades wear easily but not these products- my sensitive skin feels smoot... もっと見る
企業が回答しました
The Hollywood Browzer have changed my life. No more pesky hairs or peach fuzz. For someone who regularly visits the salon (pre covid) I have seen how popular Dermaplanning is. Constantly booking yours... もっと見る
企業情報
当該企業による記述
Hollywood Browzer Beauty is an award-winning beauty tools and accessories brand specialising in eyebrow shaping, hair removal & dermaplaning tools. The brand was founded in 2017 by former actress and producer, Amy Anzel, after discovering this beauty 'secret' aka dermaplaning, while living in LA. She felt that every woman should experience this same pain free hair removal, eyebrow shaping and glowing skin that celebrities and Hollywood A-Listers were experiencing.
連絡先
13 Whitchurch Lane, Edgware, HA8 6JZ, Middlesex, 英国
- 0203 383 0109
- info@hollywoodbrowzer.com
- www.hollywoodbrowzer.com
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Always been super satisfied with…
Always been super satisfied with products from Hollywood Browser, by far the best dermaplaning tool on the market (and I’ve tried many!)
When used correctly you can get a result as good as you would from a therapist. Sadly the eyelash curler I ordered from them broke after just 3 tries which was disappointing but perhaps I press too hard? Anyhow after a getting in contact with customer services and attached a photo as evidence I got a swift response back, along with an apology and a replacement product was sent out to me immediately. Im hopeful my one was just a ‘dud’ and this new one will give me the same satisfaction as the rest of their products have done. I certainly won’t hold it against them as a company, :)

Hollywood Browzer からの回答
The last one I received has cut all my face
I have used 5 of these so far, the first 4 had fab results but the latest one wasn’t smooth and had a jagged edge, I didn’t realise when doing my face u til looking in the mirror the next morning and my face is covered on deep scratches/done cuts. It’s so sore and l look like I’ve been attacked by a cat. I sent photographs into the company and was calculated that it was past its sell by date as I would have been using for so many weeks and so many times since I bought them and offered me 15% off a new purchase (the Facebook page is offering 25% off at the moment) I was so shocked by their reply. I thought maybe it was faulty but they have literally blamed my face being cut by the date I ordered it and presumed how many times I had used it.
This was the first time I had used this blade. I enclosed photos of the blade too so you can see at the end where it’s scratched at my skin but they have accepted no responsibility. Please examine your blades throughly before you use them. My fave is covered in cuts, it’s absolutely horrendous and with having darker skin my skin takes a long time for scars to lift. I’m so upset right now by the state of my face and cannot put make up on as it’s so sore

Hollywood Browzer からの回答
Omg best thing eva everyone should have…
Omg best thing eva everyone should have one it's amazing
Worst beauty product I’ve tried
I struggled with giving it a very generous 1 star. My skin is the worst it’s ever been since I used this product. Really painful deep spots, bumpy skin and the knock to my confidence should be enough to put people off doing these procedures at home.

Hollywood Browzer からの回答
1 month later, still haven’t received my order...
I’ve been waiting a month for my order to arrive. Spoken to customer service via live chat on several occasions and nothing has been done every time. They said they were going to contact the warehouse and email me an update but still haven’t received an update a week later. At this point I would just appreciate a refund since I don’t expect to receive my order anytime soon...

Hollywood Browzer からの回答
Peaky Blinder
Product arrived really quickly and beautifully packaged, thank you!
I have sensitive skin so wish I’d read the trust pilot reviews first before purchasing. I was so excited to try this seeing nothing but positive reviews online on social media, but should have done more research for use on those with sensitive skin. After watching the instructional videos and reading package instructions I gave it a shot... My face has been so sensitive to the point it is sore all over since trying it yesterday. And I’ve cut myself twice like a Peaky Blinder 🙈
Face now feels like it had stubble all over, so giving this a mid rating as wish I’d done more reading about the product first for use with sensitive skin.
With this product reaching so much popularity, and needing to be replaced every couple of months, I am really hopeful that the plastic can be recycled when thinking about the impact on the planet too.

Hollywood Browzer からの回答
Great product
Great product, and fantastic to use before lasering (esp on those small areas around the face).
Highly recommend!
Ordered the duo browzer pack and…
Ordered the duo browzer pack and pleased with the product. Perfect for easy removal of peach fuzz. Blade is large and not ideal for brows but aware that they offer alternative product.
Customer service is very good, had to return a separate purchase as not what I thought I ordered, really prompt responses, helpful staff, refund obtained with ease.
On that basis, no hesitancy in recommending the company - 5 stars for service (thanks Shanel Roa).
4 star rating on the product, does what it says in the tin. Not as good a result as salon derma planning (in terms of skin) BUT a solid choice for easy peach fuzz removal at home and especially during lockdown, so would purchase again based on that.
Love it my skin feels so smooth x
The product line is amazing
The product line is amazing. Delivery times are accurate and very efficient. And the customer service reps are amazing. I can’t say enough about this company.
What a company!
I ordered the Hollywood browzer and my puppy chewed it before I got to use it! I had emailed to say I would purchase one again and explained and the lovely lady Shanel kindly sent me one as a good will gesture! Will continue to support this business
Shanel got back to me super quick and…
Shanel got back to me super quick and rectified a mistake i had made with my address. 10/10 excellent service!
My first experience with Hollywood Browzer…
Today I received my Hollywood Browzer and I directly made a check. During shipment I got 2 explanations how to handle and also there is a great description with pictures with the delivery. Finally the result of my first test: I love the Hollywood Browzer. It's so easy to use and handle. My face felt so great. I'm sure that my makeup tomorrow will be much better.
So easy to use
So easy to use, instructions are easy to follow, face feels smooth and soft, quick delivery. Does exactly what it says it will do.
Brilliant product
Brilliant product! I was hesitant before ordering as I thought it might be gimmicky but having used a few times already, I can say this is wonderful!! It works well and for the price is simply incredible!
Arrived very quickly too.
Recommend!!
Amazing product, Amazing customer service!
Amazing customer service!! This is my second order of the Hollywood Browzer, it’s such an amazing product and it is definitely value for money! It does as described and makes your skin feel so much softer and healthier.
I used my new browzer this evening alongside the new Hollywood puff, unfortunately the stitching of the handle came away from the puff. I emailed customer service not expecting to receive a response for a few days but received one in an hour, and an hour later Shanel had organised a replacement to be sent out to me!
The products are amazing and I am blown away by the outstanding customer service! Thank you Shanel and Hollywood Browzer!
Amazing customer service!
I have ordered many times and always received good customer service and the items cane quickly. This time I had made a mistake and put the wrong address. Even though it was my mistake they have sent me the item again to the correct address! Fabulous customer service! They went above and beyond! Would recommend
Life changing
The Hollywood Browzer have changed my life. No more pesky hairs or peach fuzz. For someone who regularly visits the salon (pre covid) I have seen how popular Dermaplanning is. Constantly booking yourself in is not only time consuming but also digs deep into your pockets. You can achieve that professional salon style results at a fraction of the price with your Hollywood Browzer. Super safe to use and my skin feels and looks healthier!! Thank you!!
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