Picked up an extremely dirty package with clear signs of damage. When unboxed at home, the damaged to the package was reflected on the TV stand. Couldn’t call the store so had to make a second 15 mile... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered a dehumidifier for collection recently. Easy to use website. Got a promo code which gave me a really good deal. Got a text when my order was ready to collect. The customer service advisor... もっと見る
Amanda at the Edinburgh Craigleith Homebase store was super helpful and friendly, helping me plan my new kitchen from scratch. Nothing was too much trouble, and when I changed my mind about the type o... もっと見る
Amanda is part of the kitchen design team at Craigleith Homebase and she has been excellent throughout the whole process. A poor choice of builder on my part resulted in a lot of stress and changes w... もっと見る
企業情報
Homebase - Edinburgh について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
36 South Groathill Avenue, Blackhall, EH4 2LN, Edinburgh, 英国
- 0345 640 7120
4.3
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 46％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Shocking, sullen service
Waited about 15 minutes while one very young and very harassed assistant dealt with an elderly customer as other customers piled up behind me. Eventually someone came to a till and another, extremely sullen, girl came to customer services. Not a please or thank you and I heard her being rude to another customer. All on a Saturday morning when you would have expected better of Homebase. Poor service all round.
2024年8月3日
自発的なレビュー
Homebase - Edinburgh からの回答
Hi Lorna,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very rude unhelpful staff
I went to the till and asked a basic question about where the rewireable plugs were. The woman who served me was incredibly rude and told me “they were where they should be” in a really rude tone. I looked everywhere in the shop for them (in the electrics department) and couldn’t find them, so all I can assume is that they were hard to see or in a different department that wasn’t clear. This is why people shop on Amazon - the service was so rude and I left with no desire or intent to return.
2024年8月3日
自発的なレビュー
Homebase - Edinburgh からの回答
Hi C,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Great friendly service by Rachel.
2024年8月3日
自発的なレビュー
Easy and fast ordering for click and…
Easy and fast ordering for click and collect. No problems. Great service.
2024年7月27日
自発的なレビュー
Order was ready for collection but the…
Order was ready for collection but the service was poor. No interest from the employee. Not great.
2024年7月18日
自発的なレビュー
Homebase - Edinburgh からの回答
Hello Thomas,
Thank you for your review, we're sorry that the service you received was not the to the high levels of service we hold ourselves to. We will get this raised with the store manager to look into this further.
Kind Regards
Team Homebase
Amazing customer service
Amazing customer service. Helpfull, patience with smile on the face.
2024年7月23日
自発的なレビュー
Delivery was quick and easy only…
Delivery was quick and easy only downfall was when I asked to order my chair in store I was told no the assistant couldn’t do that which I found strange
So had to order online
2024年7月17日
Homebase - Edinburgh からの回答
Hi Wendy,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent customer service
I purchased 3 large, heavy outdoor pots and compost whilst shopping in Homebase the other day and was helped to my car by a lovely young man called Francis. He couldn’t have been more helpful, excellent customer service. Thank you.
2024年7月15日
自発的なレビュー
Speedy and friendly service.
2024年7月15日
自発的なレビュー
Great
It was easy enough for me to find what I was looking for.
Carolyn at the checkout was very polite helpful and patient.
2024年7月12日
自発的なレビュー
Easy to navigate
Easy to navigate, ordering was straightforward, no issues, tracking delivery was kept up to date, great service from start to finish
2024年7月7日
Price better than Amazon
2024年7月8日
自発的なレビュー
I have bought from Homebase before and…
I have bought from Homebase before and think the product is great easy to assemble love it
2024年7月4日
I was looking for a new kitchen
I was looking for a new kitchen and visited Homebase as well as a few other stores and found the service to be exceptional. A couple of days after getting really great advice from Amanda I went back and ordered, the whole process was seamless and she was really helpful, not trying to upsell at all, just using her experience to help me decide on what I wanted.
New kitchen, appliances,tiles and flooring installed by Fraser (again brilliant service) all done within 5 weeks from my first visit
2024年4月6日
自発的なレビュー
Fuming
Fuming! Bought Powerbase Strimmer August 23. It fell apart yesterday. Didn’t have original receipt but had credit card statement. Customer services wouldn’t replace because 1/ I didn’t have original receipt 2/ Anyway, this was a special promotion of Lawnmower/Strimmer sale and therefore couldn’t be replaced/returned. 3/ Their systems do not go back to August 2023 to check purchase details.
This is my local store in which I’ve spent 000’s over the last 20 years or so.
So so disappointing
2024年6月27日
自発的なレビュー
Homebase - Edinburgh からの回答
Hi Colin,
Hi customer,
We’re sorry we’ve let you down on this occasion. We’re as disappointed as you, and really appreciate you bringing this to our attention. Please contact us at the following link if you would like us to look into this further for you: (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and quote ticket number #2000939
Team Homebase
Click and collect
Click and collect , couldn’t be any easier .
Walk in collect and out lol
2024年6月25日
自発的なレビュー
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