Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... もっと見る
You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... もっと見る
企業が回答しました
Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... もっと見る
企業情報
Homebase - Farnham について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, 英国
- 0345 640 7290
4.5
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 42％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Excellent service by Amanda and her…
Excellent service by Amanda and her colleagues. Delighted with our new BBQ.
2024年9月7日
自発的なレビュー
Homebase offered the best price
Homebase offered the best price on Crown Smartpaint - Excellent click and collect service - Amanda on Customer Service is 100% the best ! Always Speedy Efficient Helpful and cheerful
2024年9月4日
自発的なレビュー
Really friendly.
Despite it being near the end of the day, the person on the till (Jack) was still really friendly and went to help somebody else AFTER he had served me (well empressed).
2024年9月3日
自発的なレビュー
Very Helpful Service from Gary with…
Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the shop, and the products were all very good, will def.,be back, best customer service in a large store, for months
2024年9月2日
自発的なレビュー
False advertising
We googled an item which said it was in stock at the Farnham Surrey store.
We especially made an effort to travel 8 miles to get this particular item and when we got there and asked an assistant she replied no sorry we don't stock that item.
We told her according to the website you do. She said you can order and pay for it online then we would have to refund you as the item is discontinued
This is clearly advertising under false pretence and we wasted our time, effort and petrol money on a item you say you stocked which was in fact discontinued.
2024年9月1日
自発的なレビュー
Homebase - Farnham からの回答
Hi Sandra,
Thanks for your feedback. We’re sorry for any disappointment caused. Our online stock checker is provided as a guide only and would always recommend waiting for the confirmation email or reaching out to the store double check prior to making the journey. If you wish to discuss this further please reach out here - (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Amanda at Farnham home base was quick
Amanda at Farnham home base was quick, efficient, friendly and informative. Great experience at HB today! 👍
2024年9月1日
自発的なレビュー
Good experience.
Found what I wad looking for. Good choice.
Staff very helpful and friendly.
Good experience!
2024年8月27日
自発的なレビュー
still waiting on one item which was…
still waiting on one item which was ordered one hour after my first order, feel let down
2024年8月15日
Homebase - Farnham からの回答
Hi Malcolm,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and one of our Customer Escalations Team will be in contact shortly to get this sorted for you
Thanks,
Team Homebase
Click and collect - amazing !
Helpful quick friendly efficient in and out and offered to help as well - amazing service thank you
2024年8月17日
自発的なレビュー
Great price
Great price, efficient service and helpful staff at the collection point
2024年8月15日
自発的なレビュー
Excellent service from the staff
Thank you Amanda and her colleague for helping me put the garden chairs into my car. The staff and service is always great!
2024年7月21日
自発的なレビュー
Staff were friendly and helpful
Staff were friendly and helpful. They had picked the wrong item. But changed it over quickly and apologised
2024年7月28日
自発的なレビュー
Homebase - Farnham からの回答
Hi Karl,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Easy to order
Easy to order - speedy click and collect. Lovely lady on customer services
2024年8月1日
自発的なレビュー
Amanda on customer service was…
Amanda on customer service was fantastic, nothing was too much trouble. The gent who helped me into the car was very helpful as well. Credit to the store and company. Thank you
2024年7月31日
自発的なレビュー
Amanda was very helpful as she always…
Amanda was very helpful as she always is. Thank you.
2024年7月21日
自発的なレビュー
Efficient reception staff at the…
Efficient reception staff at the Fareham store ‘click and collect’ with our order immediately ready to pick up 😀Thx
2024年7月18日
自発的なレビュー
Order put together very quickly
Order put together very quickly. Collection also both easy and quick.
2024年7月8日
自発的なレビュー
Excellent customer service6th
Immediately after I had placed my click and collect order I noticed an error (mine). I phoned Homebase at Farnham and Sophie sorted it out.
2024年7月6日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。