Really thorough initial meeting and helped with expectations. Good communication throughout the appointment booking leading upto the day of works. All turned up on time, polite, clean and friendly. Le... もっと見る
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First class and professional from the person advising on what we needed through to the actual installation. Turned up on time, did the job and left the installation site with nothing to show they... もっと見る
From start to finish, the process was easy and straight forward. The office was very helpful and communicated the timelines well. Work was done quickly and the landing was left clean and tidy. If the... もっと見る
Service from beginning to end was wonderful. Everyone was very polite, helpful, professional and no hard sales. Kept us informed at every stage and the chaps who did the work were so very lovely, frie... もっと見る
企業が回答しました
企業情報
当該企業による記述
Home Counties Loft Ladders started in 2016. We specialise in maximising the storage potential of your home by providing professional installation of loft ladders, hatches, boarding, lighting, and insulation. Our services are designed to create safe, accessible, and organised storage solutions tailored to your needs.
連絡先
Binghams Park Farm, Potten End Hill, Water End, , HP1 3BN, Hemel Hempstead, 英国
- 0808 301 9548
- info@hclofts.co.uk
- www.homecountiesloftladders.co.uk
4.7
優良
35件のレビュー
最近のレビュー依頼の記録はありません
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Absolutely Brilliant!
Oh my goodness! I was simply blown away by the kindness, understanding, service and the offer to expedite the job due to our circumstances. The team were simply the loveliest people I have come across in a long time. Daisy was super polite, delightful and understanding, taking care of our inquiry straight away. Time was taken to quickly assess the situation and offer very useful guidance. They did not try to sell me a product that I didn't need and they explained everything in a manner that I could easily understand. Adrian, called me the same day I placed my inquiry and went above and beyond to offer help and support us. To slot us in next day, was simply above and beyond. Brad, the fitter, was fabulous. He work efficiently, tidied up and even vacuumed my carpets, all whilst being super polite and offering minimal disruption. They say you only know of loft ladders when you need one, but I wish I had met this team earlier and would welcome them anytime, highly recommending them to anyone who would need a loft ladder. Truly a brilliant, hassle free experience with a high quality product! I couldn't recommend them highly enough!
2025年12月3日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for such a wonderful review, Beverley. It really means a lot to the whole team 😊
I’m delighted that Daisy, Adrian and Brad were able to help and that we could get everything sorted quickly for you. We always aim to give honest advice and make the whole process as straightforward and hassle-free as possible, so it’s lovely to hear that you came across.
Most of our work comes from recommendations, so thank you for recommending us. The team will really appreciate it.
Best wishes,
Hugh
(Owner @ Home Counties Loft Ladders)
We recently had Home Counties Loft…
We recently had Home Counties Loft Ladders out for an install. From the initial contact for the survey through to the installation was seamless. Very impressed with the service they provided, and the fitter made an excellent job and left the house extremely tidy. I would highly recommend them!
2025年11月25日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Tom! We really appreciate you taking the time to share your experience, and we will, of course, share it with the team 😊
I’m pleased everything went smoothly from the initial survey through to the installation, and that the team left everything clean and tidy afterwards. That’s exactly how we like every job to finish.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
(Owner @ Home Counties Loft Ladders)
Very professional
From booking a quotation to completion, this was a seamless experience from a professional, well-run company. Boarding raised in the loft and extra layers of insulation (from sustainable sources) laid to bring it up to modern standards. Unwanted plastic water tank cut up and old boards from DIY job removed. Loft now fully boarded. Felt lap vents and grab rails fitted, so I have a fully accessible, usable space. Carpenter and labourer worked really hard and cleared up brilliantly. Fair price for good service and high-quality job. Definitely recommended.
2025年10月23日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Margaret! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased everything went smoothly from the quotation through to the installation, and that the team were able to leave you with a loft that is now fully accessible and usable. It’s also great to hear they left everything clean and tidy afterwards, just as we expect on every job.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
From the initial assessment to the…
From the initial assessment to the finished item, 100%.
This Company has the best customer service, every body I had contact with both by phone and in person were both friendly and helpful. The work started when they said it would, the people that fitted my loft ladder etc worked quickly and left the place so tidy and were always polite and friendly. The work is finished to a very high standard, would I recommend them, in a heart beat, and if I ever moved and wanted a loft ladder etc they would be my first port of call. Thank You again Home Counties Loft Ladders for all your hard work.
2025年6月6日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Carol! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from the initial assessment through to the finished installation, and that the team left everything clean and tidy afterwards. We always aim to make the whole process straightforward and deliver a high standard of work, so it’s lovely to hear that came across.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Professional and helpful customer service
Very professional and helpful upfront customer service... arrived on time to conduct survey and provided illustration of options available (inc. photos/videos). Clear written quote provided before departure. Didn't end up proceeding with work for various reasons, but felt comfortable they would have done a good, tidy job.
2025年4月22日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Andrew! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear the survey and quotation process was clear and helpful, and that the options were explained properly. Even though you didn’t go ahead with the work this time, it’s great to know you felt confident in the service we provided.
Most of our work comes from recommendations, so thank you for mentioning us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
A very friendly and efficient company
From first contacting them the company was very friendly and efficient could not fault them at all would recommend to anyone. Charlie arrived on time and completed the job and cleaned up he was exemplary.
So was the other two members of staff we had contact with would recommend this company to anyone.
2025年1月13日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Terry! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear everything went smoothly from your first contact with us through to the installation. It’s great to know Charlie looked after you well and left everything clean and tidy afterwards. That’s exactly how we like every job to finish.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very impressed from the visit to assess…
Very impressed from the visit to assess what was needed for loft ladder to the completion of installation.
Very professional throughout. A fantastic installation and a very satisfied customer. Would recommend.
2025年1月3日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Hild! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from the initial visit to assess the loft through to the completed installation. It’s great to know you were happy with the result and the service throughout.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
No show
Arranged a home visit for a survey & price and did not attend, went elsewhere with lack of communication, no email response.
2024年2月2日
自発的なレビュー
Home Counties Loft Ladders からの回答
Hi Mark,
Thank you for your review. We previously requested further details so we could investigate this, but unfortunately, we never received a response.
We have checked our records again and are still unable to find any booking or enquiry that matches the details described. We also have no record of a missed appointment or unanswered emails around this time.
If you’re able to provide the property address and the date the visit was arranged, we’d still be very happy to look into this fully.
Kind regards,
Jamie @ Home Counties Loft Ladders
I was really impressed with the Home…
I was really impressed with the Home Counties team, really knowledgeable and helpful, would recommend.
2024年11月14日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, James! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear you found the team knowledgeable and helpful. We always aim to give clear advice and make the whole process straightforward for our customers.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Excellent Work
The ladder installers arrived on time, went straight to work and had the Loft Ladder installed in just a couple of hours. They cleaned-up after themselves and, 2 hours later I could easily get into the loft. They were very nice, polite young men and they did an excellent job.
2024年10月11日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Chris! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear the installation went smoothly and that the team got everything fitted quickly while leaving everything clean and tidy afterwards. It’s great to know you are now able to access your loft easily.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Shocking company
Shocking company, only interested in easy jobs. Following a recent visit their representative made it clear he was not happy about the amount of boxes in the loft but said I would get an estimate within the week. They did not sent the estimate. There are much more reliable companies out there. Avoid would be my recommendation
2024年8月24日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for your feedback. We’re sorry you were disappointed with your experience. Our surveyor raised safety concerns during the visit, and we regret that our follow-up communication was not clearer in this case. We appreciate you taking the time to leave a review.
How refreshing it is to be a satisfied…
How refreshing it is to be a satisfied customer these days?
I now have a fully functioning loft ladder that has made me independent of my family, that is easy to use and requires no aditional steps to close the hatch. The company employes good tradespeople who were polite, tidy, and efficient. They arrived on time and I was kept fully informed of everything from start to finish. At last I can say, good value for money, you get what you pay for. Excellent, thankyou all
2024年8月2日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Rosalind! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m delighted to hear the new loft ladder has made accessing your loft easier and given you that independence. It’s also lovely to hear the team kept you informed throughout and left everything clean and tidy afterwards.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very efficient from beginning to end
Very efficient from beginning to end. Left everything clean and tidy, with loft fully accessible. Highly recommended.
2024年6月14日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Louis! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear everything went smoothly from start to finish and that the team left everything clean and tidy with your loft fully accessible.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
I would recommend this company
I would recommend this company. The initial assessment carried out was thorough and professional. The attending assessor explained all in detail. The cost of the work was fully explained, and I found the overall cost of the work most acceptable. The fitting staff were professional polite, courteous and made every effort to keep the working and surrounding area clean with minimal noise. I was very impressed throughout
2024年5月8日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Les! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear the initial assessment was clear and thorough, and that the team explained everything properly before the work began. It’s also great to know the fitting team looked after your home and kept everything clean and tidy while they worked.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
Very professional staff
Very professional staff, competitively priced and swiftly expertly installed while showing respect to my property.
2024年1月17日
自発的なレビュー
Home Counties Loft Ladders からの回答
Thank you for the great review, Robert! We really appreciate you taking the time to share your experience, and we will be sure to pass your comments on to the team 😊
I’m pleased to hear you found the team professional and that the installation was carried out quickly while treating your home with care. That’s exactly the standard we aim for on every job.
Most of our work comes from recommendations, so thank you for recommending us. It really means a lot to the team.
Best wishes,
Hugh
Owner, Home Counties Loft Ladders
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