Honey Birdette レビュー 

Maya did amazing job helping my uneasy task,quick response , pleasant to talk to , super sweet , VERY helpful. Did everything and more I asked . 5 star service . Highly recommend. Thank you

I rarely leave negative reviews, but I feel compelled to share my experience.

I returned an item to Honey Birdette and what should have been a straightforward return turned into nearly two weeks of chasing customer service.

During that time I was given multiple contradictory explanations about where my refund had gone. I was initially told it had been refunded to my original payment method, then told a gift card had been issued, and later told the credit had been returned to a different gift card. I was also provided with gift card details that did not work when I attempted to use them.

The issue was only properly addressed after I submitted a formal complaint and requested escalation to management. To Honey Birdette’s credit, the leadership team did eventually investigate, apologise, and resolve the matter. However, by that point the items I had originally wanted to exchange for were no longer available.

The most frustrating part was not the value involved, but the amount of time spent chasing conflicting information and trying to establish where the credit actually was. I also raised a separate concern about a product that did not perform as advertised, which added to my disappointment with the overall experience.

The products are beautiful, but based on this experience there is significant room for improvement in customer service communication, complaint handling, and consistency of information provided to customers.

Ich und mein Mann wollten dort für einen recht hohen Betrag mit Visa einkaufen. Bestellung ging raus nach ca 1 min Bestellung seitens onlineshop storniert. O.k dachten wir uns dann halt mit PayPal. Das gleiche noch mal. Habe dann über die chat Option mit jemandem geschrieben alles erklärt. Sie sagt, dass System vermutet wird wären Betrüger und müssen uns ausweisen. Sie schickt uns eine Mail. Auch kein Problem laut der Mail Personalausweis Foto, Visa Foto und Kontoauszug Foto. Ich habe ihr darauf hin geschrieben, dass uns das langsam komisch vorkommt wofür benötigt sie ein Visa Bild wenn wir mit PayPal zahlen wollen. Ihre Aussage "weill die erste Bestellung mit Visa war".
Ich kann es verstehen, dass sich die Firma absichern möchte es ging um ca 2000€ aber ernst haft Personalausweis und Paypal Bestätigung reicht nicht? Da wir dann bedenken bekamen ob, dass wirklich seriös ist haben wir lieber verzichtet und kaufen wo anders.

I contacted the Honey Birdette team today after first speaking with DPD regarding my order. I was informed that my parcel was marked as delivered on the 11th and allegedly left with a neighbour. However, the proof of delivery provided by the DPD driver is simply a photo of a man’s arm taken outside on the pavement, holding my parcel.

The DPD app specifies the property where the parcel was supposedly left, but when I visited that address the same day, I was met by a confused elderly gentleman who confirmed he had not received any parcel. Additionally, the driver left a red “missed delivery” slip, but it was completely blank with no information provided.

DPD customer service advised that they could not assist further and directed me to contact the retailer. I reached out to Honey Birdette expecting support and for them to raise this issue with their delivery partner. Unfortunately, I was simply told that the item was marked as delivered and advised to contact the police if I believed it had been stolen. No attempt was made to investigate or open a dispute.

Having spent thousands of pounds with this company, I find this level of customer service extremely disappointing. I would expect a far more proactive response when an order has clearly not been delivered correctly.

*i have had no response from their team as the companys reply suggests.
All ive asked for is an investigation into the Unsucessful delivery of my item

They continue to advertise items that are out of stock. 24 hours later still showing the items. At present showing holds up and latex suspender belt reduced from £85 to £25.50 each. My order was refunded. But with no explanation until i went to customer service. Can you stop misleading people showing items you do not have to sell. It is dishonest and false advertising.

Thy delivered to the wrong address and refused to replace items or issue a refund.

They have different sizes, you never know what to order and they don’t help you with ordering, and with return I need to pay shipping.

Thanks to Josephine for an unusual support experience. I've sent a request to the team to get their opinion on a 2nd hand HB product I found online. She was nice enough to help me with that request, even knowing I was not the original buyer. Took a couple of ours, a nice explanatory email that answered all I wanted. I'm very thankful, cheers HB !

I purchased final sale stockings and after trying them on, I found they created a strange webbing from toe to calf. I ordered the proper size according to the sizing chart. They do not fit around the toes, foot, or ankle like a sock or stocking & instead create one large webbed area. I have never experienced this in my life. I made several attempts in adjusting to try and make them work. My only assumption is that these ‘designer stockings’ are cheap & without quality control. Very disappointed & a waste of hard earned money.

Such a lovely young lady at your Mt Gravatt store served me today, she took the time to assist me with my requirements and made me feel so much at ease.
Highly recommend gorgeous Ella at MT G store who will make you feel like you’re just amazing. Thank you.

Habe Ware, die in der Grösse nicht gepasst an die von Honey Birdette angegebene Adresse zurückgesendet.
Das Paket kam nach einem Monat retour und mir wurde das Geld nicht zurückerstattet.
Trotz ausführlichem Mailkontakt wurde das Geld nicht zurückerstattet. Kaufe nie mehr da ein.

Missing item very quickly sorted out. Much appreciated

Hi i am a swiss Tourist in LA, staying by SLS hotel . i went to your shop in Beverly center, trying to buy a present ror my girlfriend.
Please change your cashier that make a buyer less comfortable than with a tax officer.
Best. Maurizio

I had a fantastic experience and just want to give a big shoutout to Roxie for her amazing help. She was incredibly friendly, professional, and genuinely went above and beyond to make sure everything was taken care of.

Roxie made the whole process smooth and stress-free, answering all my questions clearly and quickly. It’s rare to come across customer service like this, and it really made a difference.

Thank you again, Roxie—you’re awesome!

I never received my package. I have been contacting customer service for weeks, and they have done nothing to resolve the issue. They keep delaying, making excuses, and pointing to DHL, while my money is still gone.

I have never experienced this with any other high-end lingerie store. This company clearly does not care about its customers once payment is made. I am extremely disappointed and will never order from them again.

Do not waste your time or money with Honey Birdette.

I had an issue with a product I ordered. I contacted customer service, and Danielle was very responsive and helpful throughout the process.
Even though there was a bit of confusion with the return shipment, she handled everything directly with the carrier and kept me informed. In the end, my refund was processed quickly without unnecessary delays.
Overall, a very smooth and professional experience. I really appreciated the efficiency and support.

An item that was ordered online for my partner was out of stock in the size she needed and was refunded. I got notified when it came back into stock and was able to re-order, but I lost a discount that was applied to the original order. Danielle in customer service was able to apply this, which was greatly appreciated! Thanks Danielle!

I had a great experience with this brand. The quality of this lingerie is the best. I was return an item because was small for me, and thank you again Roxie for helping me.
Is not the first time when i order from with brand and not the first time when i return items. I can tell the people which are working for this brand are really take care of them customers...

You are the best guys!!! Kisses!

Nice looking lingerie but don't buy them as a present if you're travelling. I bought something in London while visiting at Xmas as a Valentines gift for my gf. You need to return it to the store you bought it from and within 45 days, even on full price items which are still in their collection! They're supposed to be a luxury brand but behave like a penny pinching cornershop

I ordered lingerie from Honey Birdette. The quality is good, but the bra does not match the size chart on their website.
The items are expensive, so I expected faster order processing. I connected customer service to exchange the bras for a different size and returned it the same day. It has been 5 days since they received my return, and the status is still "processing"
This feels too slow, especially for a PREMIUYM brand. I would recommend choosing a refund instead of an exchange, because the exchange process a very long time.