The agent gave me lots of misinformation and charged me almost twice the actual rate. She also told me there was only one left, and that is not even close to true. Finally the Fairbridge hotel is bey... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
He knew that I had special needs like a handicap accessible room and a king bed and I was grateful that he found one for me. He was very thorough and professional and checked around all locations to f... もっと見る
企業が回答しました
Ricardo is the perfect person for helping people with their hotel reservations. I called to book a certain hotel but he said it was full. He then offered to find another hotel for me! Great serv... もっと見る
企業が回答しました
Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... もっと見る
企業が回答しました
企業情報
当該企業による記述
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
連絡先
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, 米国
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4.2
ほぼ満足
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very nice voice and knowledgeable.
2026年9月2日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I liked the planning for local eating…
I liked the planning for local eating and walking places.
2026年9月1日
HotelPlanner.com からの回答
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booking process was great and smooth…
Booking process was great and smooth found a great hotel nearby because the one I wanted was full up.
2026年9月1日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
She was very polite and went the extra…
She was very polite and went the extra mile to help me.i wanted to meet her in person to thank her for doing a great job
2026年9月1日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Chyna was graceful and immediately went…
Chyna was graceful and immediately went to look for my needs. Great service!
2026年9月1日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
HotelPlanner.com からの回答
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
My needs were met in a timely manner
My needs were met in a timely manner, questions answered, no complaints. She was also quite easy to understand.
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very professional ..speaks well..easy…
Very professional ..speaks well..easy to understand..thank you
2026年9月1日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thank you for your great help and…
Thank you for your great help and quickness. Your great
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ayushman was outstanding
Ayushman was very helpful and patient. He listened carefully to my request, and (after a few unforeseen mis-haps with my credit card’s fraud alert) was able to make everything work out exactly as I had hoped. His knowledgeable customer service skills were very much appreciated!
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Everything was handled perfectly.
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
HotelPlanner.com からの回答
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jesus was very professional and…
Jesus was very professional and accommodating. Thank you
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Tammy was very helpful in pairing us up…
Tammy was very helpful in pairing us up with the right room at the right price!! We greatly appreciated her help.
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
Greetings Nancy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Helpful Employees
I was on the phone with Yesenia, she was very helpful and professional. I needed to do early check in due to our trip being delayed and she was super understanding. She helped me book through the phone and was fast and reliable!
2026年8月31日
自発的なレビュー
HotelPlanner.com からの回答
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was fantastic
She was fantastic! Saved the wedding party. Thank you from the bottom of my heart. I worked in the industry for over a decade so I get it.
Thanks,
Thaddeus Feese
2026年8月30日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The agent was knowlegeable and provided…
The agent was knowlegeable and provided addtl info on things we can do.Thank you!
2026年8月20日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
undoing tax payer dollars as usual
I do not rent out hotel I need apartment and have government voucher they clock and ruin my government funding to save money for apartment often
2026年6月16日
自発的なレビュー
HotelPlanner.com からの回答
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Everything went wrong with this booking…
Everything went wrong with this booking from mispronounced names to too many rooms and not what asked for and to not receiving confirmation emails.. I have been trying to rectify the errors for 2 days being constantly left hanging on the line to irritating music and nobody dealing with my situation. I'm vastly out of pocket, with unsuitable rooms and 1 more room than I needed which I cannot amend because your system is failing to address and deal with it.
2026年8月24日
自発的なレビュー
HotelPlanner.com からの回答
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。