iFit レビュー 

Bonjour, j'ai 67 ans et des problèmes de santé. J'ai acheté ce vélo Nordictrack pour en faire de temps en temps.
Jusqu'à peu je prenais l'abonnement annuel à 144€ , mais maintenant je lis que mon ecran ne fonctionnerait plus !
Je ne vais pas payer 400€ pour faire du vélo 3mois dans l'année...
SVP révisez vos prix avant la fuite de vos clients.
Cordialement

I think that iFIT really doesn’t care about complaints filed against them, but for those users considering membership with them, I cannot in good faith recommend iFIT. Let me explain; for starters you MUST disconnect your VPN before accessing ifit.com. BIG security risk using iFIT.com website and the iFIT APP. If you haven’t joined them you should consider the issues with not using your VPN. If you don’t have one, it does not matter. The experience levels of the Trainers on iFit is varied and excessive in my opinion leaving the Member to wade through hundreds of trainers. Since the filter system of the library is qusi ok it is a lot of guessing on which trainers you like. The filtering system lacks specific filtering features that helps narrow your choices to the exact type of trainer you need. I think there got to be better options available of which I am researching.

Update: I notice the company reply doesn’t mention why I have to disable my VPN to access exercise app or the iFit website. If I could give them less then 1 Star I would based on their answer. They simply proved my point they ignored the argument about the VPN issue.

Absolute ripoff. All I want to do is pair an Apple Watch with gym equipment to track workouts; and literally the only way is to pay £40 a month for the privelidge. I truly hope this company goes the way of Peloton; the henious overpricing of such basic functionality is such a disgrace

Unreliable service.
To cancel a membership you must do it via website and they try to trick you from doing it so it takes like 5 clicks on “cancel membership” and in general tries to hide the buttons. Incompetent at best but more likely predatory.

Absolutely horrible membership policy. I’ve been a member for years, and now I no longer have the option to pay for a single-person membership. I am not a family — I don’t have dependents, a husband, a boyfriend, or anyone else in this household. It’s just me. I’m the only person using this equipment. So why is iFit being this greedy, forcing me to pay for a “family” plan I don’t need or use? It’s disgusting, and it needs to change.

If I could give less I would. I bought a Nordictrack treadmill and ifit membership years ago. The treadmill is great and never had a problem. The ifit software which is locked in, was super buggy and not fit for purpose. Years or complaints and atrocious customer service later, they updated the software and then jack the price up by 200%.
Absolutely terrible company, avoid at all costs.

Our Rower has a recall due to the screen being a fire hazard. This recall process began January of 2026 and it is now August with no resolution. If they even bother to reply to our numerous contact attempts it is just generic replies non-specific to our claim. The lead time for the parts and service has changed countless times and at this point it is feeling like they're never actually intending to fix this unit and we're just screwed. Absolutely horrendous Customer Service from ifit the entire time and now they've just stopped replying entirely. Stay away, their products and service are nowhere near worth it with this kind of experience possible.

Edit: Someone from the ifit escalation team did reach out. Unfortunately they promised many of the same things prior people did and when I replied back they once again vanished 2+ weeks here. Even an escalation team that emphasizes how they want to make this right vanished without solution, timeliness, etc. Ridiculous.

We’ve been longtime iFIT subscribers, but unfortunately the experience has become frustrating enough that we decided to cancel.

One of my biggest issues is something that seems incredibly basic for a paid fitness streaming service: you cannot pause, rewind, or fast-forward workouts. If you have an internet or AirPlay issue, get interrupted by your kids or dog, or simply need to step away for a few minutes, you can lose your progress. Even worse, you can't just play from the beginning and fast-forward back to where you left off—you have to start the workout over from the beginning.

For a fitness service that's supposed to help people exercise consistently while managing normal life, this is incredibly frustrating.

Completing workouts can also be unnecessarily clunky. Some videos seem to end before the completion process is finished, and you have to wait for a separate finish screen to load and then hit "Finish." I've had workouts not register as completed, and as far as I can tell, there is no simple way for the user to manually mark one complete. Your options are essentially to redo the workout or contact customer support to have it corrected.

These aren't minor annoyances when you're paying this much for a subscription. Basic playback controls and reliable workout tracking seem like functionality a mature fitness platform should have figured out by now.

What finally pushed me to cancel was learning that our annual membership, which renewed in May, would not be prorated or refunded when I contacted iFIT on June 14. The call took over 45 minutes and the rep said all they can do is turn off the next automatic renewal, but will not prorate a refund for a service we no longer want because of these issues.

I explained all of this to customer support, including why I was unhappy about paying for the rest of the annual subscription, and told them I planned to leave a review. Their response was essentially that they were aware of the issues and that I should go ahead and write the review.

So here it is.

After being a longtime subscriber, I'm disappointed. iFIT has great fitness content and a concept I've enjoyed, which is why we've kept it for so long. But at this price point, basic playback controls, reliable workout completion tracking, and a more customer-friendly cancellation policy shouldn't be too much to expect.

IFIT Software ist absolut unreif und stürzt öfters ab. In der kurzen Zeit in der ich es nutzen konnte crashte es mitten im Workout und das Band wurde abrupt gestoppt. Sowohl die APP als auch das Gerät wirken absolut unreif, ohne Qualitätsstandards und irgendwie ohne wirklich ausgiebig getestet worden zu sein.Ich habe vor zwei Monaten ein NordicTrack x16 Laufband gekauft, und es hat insgesamt ganze zwei Wochen funktioniert. Die Lieferung in Deutschland durch eine äußerst unprofessionelle Spedition war das erste Warnsignal, Lieferung wurde zweimal kurzfristig abgesagt weil die Spedition keinen Transporter!!! bzw. nicht die erforderlichen drei Mann zur Lieferung hatte. Das dritte Mal wurde wieder per Email abgesagt und dann nach meiner Eskalation wurde es doch geliefert, aber nur mit 2 Leuten. Die haben es dann beim mir im Erdgeschoss abgelegt und wollte dann zu dritt später kommen. Daraus wurde dann der nächste Tag um 20Uhr, da kamen dann drei ganz andere starke Männer (und ein ca 6jähriges Kind) und haben es hochgetragen. Obwohl bezahlt habe ich es selber zusammengebaut. Seitdem ist die Steuerplatine zweimal durchgebrannt, gleich am ersten Tag und dann wieder 2 Wochen später, als ich die 40% Steigung nutzen wollte – (meine Hausverkabelung wurde von einem professionellen Elektriker geprüft und mit FLUKE Messgerät gemessen und für in Ordnung befunden inklusive Testprotokoll) Es liegt also definitiv am Gerät. Nach dem zweiten Platinenwechsel inklusive Motortausch läuft das Band jetzt nur noch mit halber Geschwindigkeit. Und das i-Tüpfelchen? In der exakten Sekunde, in der ich in der App auf „Start Workout“ drücke, fliegt der Hauptschalter/FI-Schalter meines Hauses raus. Das ist ein Zeichen für einen Kurzschluss und Lebensgefährlich. Ich dachte, ich investiere in ein professionelles Gerät von einer professionellen Firma mit professionellem Service. Ein Laufband sollte eigentlich funktionieren, und nicht nur als teures Zierstück Platz wegnehmen. Der Kundensupport in Deutschland ist quälend langsam und bewegt sich nur, wenn man ständig am Telefon hinterherhakt. Ich bezweifle, dass der CEO auch nur den Hauch einer Ahnung hat, was hier unten eigentlich abgeht. Zu allem Überfluss hat der Techniker, der die Platine ausgetauscht hat, zugegeben, dass er zum allerersten Mal überhaupt eine der neuen Versionen gesehen oder ausgetauscht hat. Keine Schulung, kein Handbuch? Ich warte jetzt auf die nächste Antwort vom Support, wenn die mir wieder blöd kommen mit es muss an der Elektrik liegen oder ähnliches werde ich Meldung beim ICSMS-Onlineportal (EU-Marktüberwachung)der BAuA (Bundesanstalt für Arbeitsschutz und Arbeitsmedizin) und dem Verbraucherzentrale machen. Solche Geräte dürften auf keinen Fall in Europa verkauft werden!

Also IFIT und Nordictrack absolut nicht zu empfehlen, ich hätte mir die negativen Bewertungen vorab durchlesen sollen, dachte ich kaufe ein Premiumgerät bei dem Preis. IFIT macht seit Jahren Miese, bin gespannt wie lange die sich überhaupt noch auf dem Markt halten können...mit der schlechten Qualität von Hardware und Software.
Update 12.08.2028:Heute sollte die Spedition das Laufband endlich abholen. Obwohl in der Benachrichtigung von AIT ausdrücklich „3 Personen plus Demontage“ angekündigt waren, erschien nur ein einziger Mitarbeiter mit einem Sprinter. Nach der Besichtigung des Geräts stellte er fest, dass er das Laufband unmöglich alleine heruntertragen kann. Sein erster Vorschlag war, am nächsten Tag mit vier Helfern wiederzukommen. Nach einem Telefonat mit seinem Chef, der auf eine Abholung am selben Tag bestand, telefonierte der Fahrer herum. Eine Stunde später trafen zwei weitere Mitarbeiter ein.Das dreiköpfige Team war mit dem Auseinanderbauen jedoch sichtlich überfordert. Dies erinnert stark an die Lieferung: Auch damals sollte das Team das Gerät aufstellen, kannte es überhaupt nicht und musste die Anleitung erst googeln.Besonders enttäuschend: Seit meiner Beschwerde und der Ticketerstellung habe ich von NordicTrack/iFIT absolut nichts gehört. Es gab weder eine E-Mail noch einen Anruf. Lediglich die Spedition hat sich bezüglich der Abholung bei mir gemeldet.Ich bin unendlich froh, dass diese Tortur nun vorbei ist, und hoffe, dass mein Geld schnell zurückgezahlt wird. Spaß am Training werde ich bald wieder haben – allerdings mit einem nagelneuen Adidas T800. Dieses hat einen Brushless-Motor, bietet alle Funktionen und ist vor allem nicht an iFIT gebunden.

This is my third review update, and the situation with my iFIT machine has officially become a severe safety hazard.
Since purchasing this treadmill it has been a complete nightmare. Under iFIT's watch, this machine has already had the control board replaced, the control panel replaced, the wiring replaced, and the motor replaced TWICE.
The second replacement motor is now completely faulty—it is overheating, smoking, and creating an immediate fire hazard in my home.
Instead of taking responsibility for this obvious "lemon" machine, iFIT customer service is actively gaslighting me. They are trying to pass the buck by telling me to return an 18-month-old machine to the retail store, knowing full well the store's return window closed a long time ago.
This is a dangerous manufacturing defect that iFIT refuses to properly resolve. I am refusing any more band-aid parts. I was previously contacted by an escalation agent and have tried to reach out to not one of them, but two of them now with no response back. I will not stop until this is resolved properly. The amount of money that they have wasted on parts and labour is probably getting close to the amount that we paid for the treadmill so I think we should stop wasting everybody’s time.

Update: Following my original review, I was contacted directly by iFIT's Executive Escalations team, who reviewed my case and issued a full refund as a one-time courtesy. I appreciate Mattie for taking the time to look into the matter and resolving it.

My original experience with customer support was still disappointing. Despite explaining that we had not received a renewal reminder, that the membership had not been used following renewal, and that the unexpected charge had caused financial hardship for our family, my request was repeatedly refused based solely on company policy.

I'm pleased that iFIT ultimately reached a fair outcome, but I do feel it should not have taken a public review to achieve it. I hope the company considers giving its customer service teams greater flexibility to resolve genuine cases like this without customers having to escalate matters further.

Thank you to the Executive Escalations team for listening and resolving my complaint. I hope this feedback helps improve the experience for future customers.

Original: I rarely leave negative reviews, but I feel other customers should be aware of my experience.

Our iFIT membership renewed automatically without us realising. We did not receive any renewal reminder email, despite later receiving other emails from iFIT, including confirmation of our membership cancellation and payment method removal.

As soon as we became aware of the charge, we contacted customer support. The renewed membership had not been used at all, and we explained that the unexpected payment had caused financial hardship for our family. Despite this, iFIT refused to offer any refund or goodwill gesture, relying solely on their 30-day refund policy.

I appreciate that the customer service representatives were polite and did escalate my case, but every response ultimately came back to the same policy, with no willingness to consider the individual circumstances or the fact that no reminder was received and the service had not been used.

Automatic renewals are common, but I would strongly encourage anyone with an iFIT subscription to regularly check their renewal date and not rely on receiving a reminder email.

Unfortunately, my experience has left me feeling that customer loyalty and fairness take second place to rigid company policy.

Stay away!!!!!! The treadmills aren’t fit for purpose. Speeds to match what they display. Dangerous pierce of garbage

This company offer a free subscription and ask for your credit card on file. It says you can cancel anytime at no cost obligation, but will not delete your credit card even if there system states it is or the box was checked to not charge further subscriptions. They will simply state that you never did those steps in their system, and will require you to cancel your card to stop them. Do not sign up at all on their site!!! Terrible customer service and they will not refund anything.

Qu’est ce que Ifit est cher et nul !! Vraiment fait pour les débutants à 40€ par mois c’est abusé ! En plus l’appli langue énormément sur mon écran .. si j’avais su j’aurais jamais pris Nordictrack

Good trainers and content but poor customer service. I have been an iFIT member for about 6 years. Bought a new NordicTrack Commercial 2450 treadmill in October of 2025 and have had nothing but problems. First, a software update caused login issues. Customer service said it was my problem for leaving the machine plugged in. An escalation agent contacted me a few days later and said it was a buffering issue they had just patched. That was the first time I was lied to.

The treadmill sits on a level bare concrete floor. It has never been level at 0.0 incline indicated. Has about a 1.5 degree incline. 4 tech visits, incline sensor and incline motor control board replaced and it still is not right. To get to that point was more than 6 hours on the phone and about 10 hours exchanging FaceBook DMs. The FaceBook support team told me that they could not have a support supervisor call me which is why I had to call in. iFIT chat systems are not directly connected to the product support teams. Throughout this process I was told upper management would call to address my concerns with CS being slow and fairly rude but a call never came.
iFIT refused to replace my equipment so I am stuck with a treadmill which is out of alignment. It cannot be manually adjusted to be level. Now iFIT is ghosting me. After a previous review they contacted me saying they wanted to help. I sent multiple emails and they have not replied.

To put it simply iFIT wants people with complex machine problems to go away. They say a lot but their treatment, my machine is still under warranty and I have the extended warranty, of customers very clearly says they do not want to deal with people who expect results. Their CS is heavily scripted and it is clear that the agents are not allowed to go off script. I think it may be a 3rd party CS call center. Pictures and info from tech visits takes 24-48 hours to cross load into the CS systems. They make callers jump through a lot of hoops.

For simple problems it is fine but iFIT has had many hardware issues across their equipment lines. They are being sued for rower hardware issues and poor customer service. I am considering contacting those attorneys and I will be filing consumer protection complaints with the AGs of Utah, their home state, and GA where I live.

No los recomiendo. Se las arreglan para debitar cantidades extremas de las cuentas sin autorización. Cancelé la membresia y el mismo día debitaron de mi cuenta $441. Se negaron a devolver el dinero. Tuve que poner una disputa por cargos no autorizados. SON DE LO PEOR.

I would give this company zero stars if that were an option.

The customer support is, at best, exceptionally poor, and their refund policies are enforced with no flexibility or willingness to consider individual circumstances. Resolutions seem to be offered only when they align with the company's interests.

I originally subscribed to a month-to-month plan for a single user. The following month, my account was inexplicably charged $699 for a Family Plus plan. When I contacted customer support, my refund request was denied. I was told the account had been enrolled in auto-renewal for the Family Plus plan using a promotional code.

I also wrote a letter to the company's corporate office and never received a response.

While I understand my refund request fell outside their stated policy, the circumstances were unique. The charge was drafted from a business account that had since been closed and was no longer being actively monitored. We only discovered the charge during a financial audit. Had we not conducted that audit, the renewal likely would have gone unnoticed.

To make matters worse, the company reviewed the account and acknowledged there had been no activity or usage for 11 months. That alone should have demonstrated that the renewal was unintentional. It is difficult to believe that someone would knowingly pay $699 for a membership and not use it for nearly a year.

Rather than addressing the refund request in light of those findings, the company offered me a two-year subscription as compensation. That offer made no sense. Their own review confirmed that the membership wasn't being used, so offering additional years of the same service completely missed the point. If I wasn't using the membership in the first place, why would I want two more years of it?

A good company recognizes that not every situation fits neatly within a policy and that some circumstances warrant understanding, compassion, and common sense. Unfortunately, that was not my experience with this company.

A total waste of time WHEN you get a problem with the app and the workouts try and get hold of someone, don’t waste your time emailing, texting , or calling all they are interested in is getting you to renew even if you still have 11 months to go it’s a joke. Should have got a Wattbike .

I was billed for a yearly subscription on 6/5/2026. I called to cancel and be refunded, which I can verify on my phone, on July 3, 2026 to cancel and they were closed for the holiday. I called on Monday the 6th and was on hold for an extraordinary amount of time and was then disconnected. I tried back on Tuesday the 7th and was told I was beyond their 30 day policy for refunds. The customer service rep was very rude and I asked to speak to a supervisor and was denied. She said that they would tell me the same thing. I feel that I was within the 30 day window and should be cancelled and receive a full refund.

J ai fait le virement pour obtenir la visite d'un technicien.
J'ai laissé un message il y a 7 jours sur son répondeur, mais monsieur ne daigne pas rappeler. Je l'ai enfin eu au téléphone ce jour pour me dire de rappeler dans 3 semaines car il est en congés. Est-ce normal qu'il n'y ait personne d'autre en remplacement.et tout ce temps qui passe sans pouvoir utiliser mon appareil. Donc si j'ai la chance que l'on me réponde dans 3 semaines, un rendez-vous sera fixé pour juste regarder.
c'est à deseperer!