My Plumbers liability insurance Premium jumped from last year $1951 to this year $4637.60, after no claims last year, then when asked to clarify the quote dropped back to $3,679.73. where did the o... ãã£ãšèŠã
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We would just like to leave a review here as this is our first time getting a broker for insurance purposes. We have been dealing with John Barbera and his knowledge and attitude towards helping u... ãã£ãšèŠã
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It is so lovely to deal with a company [Gallaghers]that took an interest in the insurance needs of a small rural community hall. Kenny Takekawa went above and beyond - working while on leave - to ge... ãã£ãšèŠã
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Joshua with AJG was fantastic. I called with minimal time before we headed overseas needing to arrange a business travel insurance policy. Overall this policy was not huge dollar amount but Joshua wen... ãã£ãšèŠã
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At imar, we understand the unique risks and challenges that come with being a tradie in Australia. That's why we have been dedicated to providing top-notch insurance services to tradies across the country for over 35 years. Our reputation as the best in the business is built on our commitment to finding the right insurance coverage that perfectly suits your business, regardless of your trade. We don't just sell insurance policies, we take the time to understand your business and tailor our services to meet your specific needs. At imar, we pride ourselves on being more than just an insurance broker; we are your trusted mate. We offer expert advice and are always available to answer any questions you may have. If you ever need to make a claim, we'll be there to support you every step of the way. We know that choosing the right insurance can be overwhelming and confusing, which is why our team of experienced tradie brokers are here to help. We'll take the time to explain your options and help you make an informed decision that gives you peace of mind. So, whether you're a carpenter, electrician, builder, or any other type of tradie, we've got you covered. Visit our website at www.imar.com.au or call 1800 284 627 to speak to one of our friendly brokers today.
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- 1800 284 627
- insure@imar.com.au
- www.imar.com.au
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imar Insurance ããã®åç
Thomas, thank you for your feedback. We are just a call away, please do not hesitate to reach out anytime.
We appreciate your ongoing support.
imar Insurance ããã®åç
Thank you for your feedback, Luciano. Providing guidance and ensuring you have the right coverage to suit your needs is always our priority.
A Broker Who Actually Understands Complex Construction Risks
I recently worked with Firas Wahab from Gallagher (IMAR) to secure insurance for my business, SFM QLD Building Services, and I couldnât be more impressed with the outcome.
Our business operates in the remedial construction and defect rectification space, which isnât always straightforward to place from an insurance perspective.
Firas was transparent throughout the process, took the time to understand how we operate, and worked through a number of challenges to secure a policy that genuinely suits our needs.
What stood out most was his responsiveness, attention to detail, and willingness to go back to underwriters multiple times to clarify and improve key areas of cover.
He made what is normally a complex and frustrating process feel structured and manageable.
I would highly recommend Firas to anyone needing a broker who is thorough, professional, and genuinely invested in getting the right outcome for their client.
Thanks again for your efforts â much appreciated.
2026幎4æ16æ¥
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imar Insurance ããã®åç
Steve thank you for your kind words about Firas.
Your feedback has been passed on to Firas and celebrated amongst our team.
We understand that remedial construction and defect rectification can present unique challenges, and itâs fantastic to know that Firasâ transparency, responsiveness, and attention to detail made the process smooth and manageable for you.
Thank you for all of your support Steve. If you need anything throughout the year, we are happy to help.
The renewal process is very easy
The renewal process is very easy. It doesn't take long and I don't have to submit lengthy application forms every year as long as my business has not changed substantially. Customer service is very good, I can always talk to someone in your office
2026幎4æ7æ¥
imar Insurance ããã®åç
Kim we are glad you have had a great renewal experience. Providing great customer experiences and a seamless renewal process is really important to us.
Throughout the year if you need anything at all, please do not hesitate to get in contact with us.
imar Insurance ããã®åç
Thank you for your feedback, Ross.
We understand you placed insurance elsewhere and would like premiums refunded.
We are currently reviewing your request and will respond shortly.
Faye was really helpful
Faye was really helpful. She gave tons of of options but found me the best deal on public liability and tool insurance
2026幎4æ2æ¥
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imar Insurance ããã®åç
Thank you for sharing this fantastic feedback about Faye.
What a great outcome. We are so glad that you have landed yourself a great policy, to suit your needs.
If you need anything throughout the year, please do not hesitate to get in contact with us, happy to help.
imar Insurance ããã®åç
Mick weâre thrilled to hear that you found our service to be responsive and helpful. If thereâs anything else we can assist you with, please donât hesitate to reach out.
We would just like to leave a reviewâŠ
We would just like to leave a review here as this is our first time getting a broker for insurance purposes. We have been dealing with John Barbera and his knowledge and attitude towards helping us get what we required and not over insuring has been second to none . We highly recommend dealing with John and any of his colleagues in this space.
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Couldnât be happier !!!
Subterra7 pty Ltd
2026幎4æ7æ¥
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imar Insurance ããã®åç
Daniel weâre delighted to hear that John Barbera provided you with exceptional service and guided you to a great insurance solution.
Weâll be sure to pass on your kind words to John and the team. If thereâs anything further, we can assist you with, please donât hesitate to reach out.
communication 0
I had emailed Martin Du to go ahead and send out policy. NO response.
I was called by a lady named Sue re the insurance.
Then I emailed Martin again and still no response.
So now I am NOT renewing my insurance with htem.
2026幎4æ2æ¥
imar Insurance ããã®åç
Thank you for taking the time to share your experience with us. Iâm sorry to hear about the challenges youâve faced in communicating with our team and the inconvenience this has caused.
Our team will be contacting you shortly.
imar Insurance ããã®åç
John thank you for providing your feedback.
Please contact us if you need any further support this renewal period and we will be more than happy to help.
direct debit and alterations of policy
Quick response. Patience. Calm and clear explanations. Very stisfactory
2026幎3æ24æ¥
imar Insurance ããã®åç
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our response quick, patient, and clear. If there's anything else we can assist you with, please don't hesitate to reach out.
Kenny got everything done for me withâŠ
Kenny got everything done for me with no fuss and in a hurry, easy work good experience
2026幎3æ30æ¥
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imar Insurance ããã®åç
Tom thank you for taking the time to share your feedback with us. We're thrilled to hear that Kenny was able to assist you promptly and efficiently, making the process smooth and hassle-free.
If thereâs anything else we can assist you with, please donât hesitate to reach out. Weâre always here to help.
You told me I was covered for my publicâŠ
You told me I was covered for my public liability policy before I commenced the job. Three months in you told me I wasn't!! You then informed me i needed to pay an extra $6000 to retain my cover on that project.. Leaving me extremely exposed i had no choice. That's basically extortion... no im not happy with my experience.!
2026幎3æ26æ¥
imar Insurance ããã®åç
Hi Matthew, Sorry to hear your disappointment, with the coverage confusion, I have liaised with your broker regarding the endorsement to update coverage in July 2025. Thank you for your time on the phone today, as per your discussion with your broker we will work through this with you to improve the future quality of service provided. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your trust in Gallagher.
Been a client for nearly 20 years andâŠ
Been a client for nearly 20 years and every year without fail the price goes up. I then have to call to reduce premium. Touch wood I've not had to claim yet. Gone are the days of customer loyalty.
2026幎3æ26æ¥
imar Insurance ããã®åç
Hi David, thank you for your feedback and for being a valued client for nearly 20 years â your loyalty means a great deal to us. We understand your concerns about premium increases and the frustration of having to call each year in attempt to source a more competitive premium. We have had a broker contact you today via phone and email to discuss your coverage and premium with your holding insurer and what alternative quotations we are able to source through alternative insurers. Thank you
I was struggling with current brokerâŠ
I was struggling with current broker and they gave me no choice but to ring around. I stumbled across Gallaghers and Faye took on my queries. I had to explain all the previous history and finding out I had not been correctly covered for things I had stipulated, add to that insurers had changed cover for what I needed. Faye patiently listened and took on the quest. It was a drawn out process trying to find an insurer who would cover, and the inclusion of a legal document that needed legal advice, Well Faye hung in there during the whole month or so long drawn out process, phone calls, emails, back and forth, hitting brick walls, get close, then the rug was pulled, but Faye never wilted, she hung in there, kept searching, and in the end we had success with an insurer. Highly recommend Faye and all the staff at Gallager.
2026幎3æ25æ¥
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imar Insurance ããã®åç
Hi, Thank you for sharing your experience and for your kind words about Faye and our team. Weâre delighted to hear that Fayeâs dedication and persistence helped you navigate a complex situation and secure the right cover.
At Gallagher, we pride ourselves on providing tailored solutions and exceptional service, and itâs wonderful to know Faye delivered on these values. Your recommendation means a great deal to us, and weâre grateful for the opportunity to assist you.
If thereâs anything further, we can help with, please donât hesitate to reach out.
imar Insurance ããã®åç
Thank you for your feedback! We're delighted to hear that you found us easy to deal with â making things simple and seamless for our customers is always our goal.
If you need any further assistance, feel free to reach out. We're here to help!
Friendly helpful assistance.
2026幎2æ28æ¥
imar Insurance ããã®åç
Thank you for your wonderful feedback! We're so pleased to hear that you found our team friendly and helpful â providing excellent assistance is always our priority.
If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!
I Contacted your office to get cyberâŠ
I Contacted your office to get cyber insurance quote 6 weeks ago and 4 weeks ago. I was told the they would phone me back both times. Still haven't heard.
2026幎2æ27æ¥
imar Insurance ããã®åç
Hi Rick,
Weâre sorry to hear about your experience and apologise for the delay in responding to your request. This isnât the level of service we strive for, and weâd like to make it right., and weâll prioritise assisting you with your cyber insurance quote. We will have a broker reach out to you tomorrow to discuss further.
Thank you for your patience.
Always helpful in every aspect of myâŠ
Always helpful in every aspect of my insurance need
2026幎3æ3æ¥
imar Insurance ããã®åç
Hi Noel, Thank you for your kind feedback! Weâre so glad to hear weâve been able to assist with all your insurance needs. If you ever need further support, weâre always here to help!
Great all insurance organised and formsâŠ
Great all insurance organised and forms sent and debit request done to continue
2026幎2æ20æ¥
imar Insurance ããã®åç
Weâre thrilled to have been able to assist you and ensure everything was handled efficiently. Please donât hesitate to reach out if thereâs anything else we can do for you.
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