Impact Furniture レビュー 

Impact Furniture からの回答

6日前

Thank you for your feedback. We are sorry to hear that you are unhappy with your experience.



To clarify, two separate orders were placed for the same TV cabinet, each with a different delivery address.



B&Q confirmed that your original cancellation request had not been processed and, therefore, had not been passed on to our team. As we process and dispatch orders very quickly, the TV cabinet was subsequently delivered to the address provided at the time of purchase.



The second order had also been dispatched when cancellation was requested, meaning we were initially unable to stop the delivery. Unfortunately, two delivery attempts were unsuccessful as nobody was available to receive the goods.



However, following continued communication with DX, we have successfully arranged for the second order to be returned directly to our warehouse, avoiding the need for you to arrange its return. Your refund will be processed once the goods have been safely received and checked.



Throughout this process, our customer service team has responded to your enquiries, provided return instructions and regularly contacted the courier to obtain updates and work towards a resolution.



We sincerely apologise for the frustration this situation has caused. However, we feel it is important to clarify that your enquiries have never been ignored, and our team has remained actively involved throughout.



We are pleased that a resolution has now been agreed and appreciate your acknowledgement of this.



Kind regards,
Impact Furniture Customer Services

Impact Furniture からの回答

2026年10月11日

Dear Julie,
Thank you for your follow-up review. We are disappointed to see Trustpilot being used as an ongoing communication platform rather than a review platform, with a further 1-star review submitted regarding the same issue while the message on the email correspondence thread we sent is still awaiting your response.
We have carefully reviewed the photographs again. In one of the images, there is a clearly visible square-shaped indentation on the drawer base, which appears to correspond with an object that has been stored inside the drawer. Meaning some liquid must have run down the shape of the bottle to create an exact indentation. Based on the photographic evidence you have supplied, we are unable to conclude that this is a manufacturing defect.
For this reason, we are not able to supply replacement drawer components under warranty.
That said, we do recognise that you feel very strongly about the issue and, in an effort to bring the matter to a satisfactory conclusion, we are prepared to consider assisting you as a gesture of goodwill.
We will take this back to the existing conversation thread on the messaging platform so that we can continue discussing the matter with you directly and hopefully reach an acceptable resolution.
Kind regards,
Impact Furniture

Impact Furniture からの回答

2026年10月7日

Thank you so much for taking time to leave us review.

We are delighted to hear from a returning customer who first purchased the Kiznie TV unit and than added a matching sister sideboard. Kiznie cabinets with the floating style base, have quickly become one of our bestsellers, and we introduced the matching sideboard after seeing how popular the range was with our customers.

It’s lovely to hear that both pieces are working so well in your living room and that the beige and black finish complements your sofa.

Many thanks again from all of us at Impact Furniture.

Impact Furniture からの回答

2026年10月7日

Thank you so much for taking the time to leave such a lovely review.

We are very pleased that we were able to resolve the issue with the damaged part and arrange the replacement for you as quickly as possible.

It's great to hear that you are happy with your furniture and with the service you received. We really appreciate your patience while we sourced the replacement, and we would be delighted to welcome you back again in the future.

Many thanks from all of us at Impact Furniture.

Impact Furniture からの回答

2026年9月21日

Dear Ala, we are sorry you are disappointed. The unit was delivered on 4 August 2025 and from the photos provided, the damage is concentrated on the side of the vanity positioned very close to the open edge of the freestanding bath, which has no screen or other splash protection.

Bathroom vanity units are moisture-resistant rather than waterproof and, where positioned beside a bath, there would normally be some form of protection from direct splashing such as a shower screen. With an open freestanding bath and shower head that is about 20cm away from the unit, water can be repeatedly splashed onto nearby furniture without a screen or barrier and no limitation.

Repeated or prolonged water exposure can cause swelling if moisture penetrates an edge or joint. Based on the evidence available, we have not been able to establish that the deterioration is due to an inherent manufacturing defect as it did not occur until a year later which would be consistent with effects of use and micro environment on the furniture provided. However, as a goodwill resolution, we have offered a replacement unit at a heavily discounted price.

Impact Furniture からの回答

2026年9月14日

Thank you for your review. We are sorry that you remain unhappy with the situation.

Photographic proof of delivery confirms that the complete kitchen was delivered.

From the images it appears that the installer misused components and did not follow the supplied assembly instructions. For example, a side panel intended to form part of a kitchen base cabinet was instead used as a supporting post beneath the worktop, rather than being used to assemble the cabinet as designed.

The kitchen purchased is an 8-unit set supplied in four factory-packed boxes, and the delivery evidence confirms that all four boxes were received. We have not refused to investigate the reported missing components.

During our investigation, the photographs provided showed that a number of components from those boxes had already been assembled. They also showed that some components had not been used as intended in accordance with the supplied assembly instructions.

For this reason, we needed to establish exactly what had been unpacked, assembled and left over following installation before sending additional parts. Asking who carried out the installation, and requesting information from the installer where necessary, was a reasonable and necessary part of that investigation.

Flat-pack kitchens contain numerous panels, fittings and components, and the supplied assembly instructions must be followed carefully. We strongly recommend that customers use a reputable and suitably experienced kitchen installer to avoid problems during assembly and installation.

Where components are reported missing only after all boxes have been opened and the kitchen has been assembled, we must first determine whether those parts were genuinely absent from the delivery, incorrectly used during installation, mixed between units or left aside.

We cannot simply send duplicate components without first establishing what happened to the original parts.

We remain willing to work with the customer to account for the remaining components and resolve any genuine shortage.

Impact Furniture からの回答

2025年11月2日

Dear Elana,
We’re very sorry to hear that you had a negative experience. As you mentioned in your review, the bed was fully unpacked and the packaging had become wet and damaged due to the rain. While we completely understand that measuring errors can happen, once an item has been unpacked and part assembled, it unfortunately cannot be resold as new.
We did offer to accept the return, but as per our policy, products must be returned in their original packaging and condition to qualify for a full refund. When the bed arrived back to us, the components were mixed together without protective packaging and several parts were scratched or water damaged, making the product unsellable. I’m sure you would agree that no customer would wish to receive a bed in that condition.
We always aim to be fair and transparent, and we regret that this experience has left you disappointed. Should you wish to discuss this further, please contact our customer service team and we’ll do our best to review the matter again.
Kind regards,
Impact Furniture Team

Impact Furniture からの回答

2025年7月25日

Thank you so much for your kind feedback! We're thrilled to hear you're pleased with the dining table and that everything arrived in perfect condition. Enjoy your new dining space, and thank you for recommending us!

Impact Furniture からの回答

2025年7月4日

Thank you for your feedback! We’re delighted that our slim mirrored bathroom cabinet fits your refurbished en-suite so well, and that ordering, delivery, and warranty support were all seamless. Thank you for recommending Impact Furniture!

Impact Furniture からの回答

2026年10月7日

Thank you so much for your lovely review.

We are pleased to hear that you are happy with your Adel bathroom furniture and appreciate the value, delivery and customer service you received.

We are grateful for your feedback and hope you enjoy your new bathroom furniture for many years to come.

Many thanks from all of us at Impact Furniture.

Impact Furniture からの回答

2026年10月7日

Thank you so much for your fantastic review.

We are delighted to hear that you are happy with your Indus extendable dining table and that it arrived so quickly.

We appreciate you mentioning the quality and sturdiness of the table and are grateful for your recommendation and your kind words about our service.

Many thanks from all of us at Impact Furniture.

Impact Furniture からの回答

2025年5月2日

Hi Caroline,
Thank you for a lovely review, I am glad we were able to match your price expectation and offer speedy delivery for the large TV cabinet with storage.
We pride ourselves on stocking many pieces of household furniture so if you need any other items for your living room feel free to check out https://www.impactfurniture.co.uk/catalog/living-room-furniture/
Thank you again for supporting a small family run business.
Best wishes, Julia

Impact Furniture からの回答

2025年5月2日

Dear Linda,
thank you very much for your review and we are glad you are satisfied with the quality of our luxury Kassel ottoman bed with storage.
Indeed, it is a complex assembly. We have taken feedback on board and have since recorded a video showing step by step assembly of the lift up storage bed from Kassel collection.
In case you have any other furniture needs, we stock may item from our bedroom furniture collection as well as lounge and home office furniture pieces.
Best wishes,
Julia

Impact Furniture からの回答

2026年10月7日

Thank you so much for your lovely review.

We take great care in sourcing furniture that combines both aesthetics and functionality, so we are delighted to hear that your extendable dining table works so well for your space.

We believe form and function should always go hand in hand, and extendable dining tables are a great example of this — compact for everyday use, but practical when you need extra space for family and guests.

We are also pleased to hear that everything from communication and delivery to assembly and packaging met your expectations.

Many thanks from all of us at Impact Furniture.

Impact Furniture からの回答

2024年9月13日

I am sorry to hear about your experiance and that you feel we have not assisted you up to your expectations. It was important to establish what pieces were required and hence all the questions asked by our customer services team. We understand it is a hassle to provide images however without identifying exact parts we can not request them from the manufacturer. We are pleased you were able to assemble and enjoy the table.

Impact Furniture からの回答

2026年10月7日

Thank you very much for taking the time to leave us a review.

We pride ourselves on keeping many of our kitchen cabinets in stock across a range of colour options and sizes, so we are especially pleased that we were able to fulfil your kitchen order quickly.

It’s great to hear that the units were as described and that you are happy with your new kitchen.

Many thanks from all of us at Impact Furniture.

Impact Furniture からの回答

2024年7月5日

Thank you so much for taking time to write a review. We are extremely pleased that that items fitted well together. You are welcome to visit our new redesigned web store www.impactfurniture.co.uk for more inspirations!

Impact Furniture からの回答

2024年5月3日

Many thanks for your review, we much appreciate it!

Impact Furniture からの回答

2024年3月17日

Thank you so much for such a lovely comment! Enjoy your Kiznie TV unit, trend of cashmere and black combination is here to stay for a while.

Impact Furniture からの回答

2024年3月17日

I am sorry to hear this, is there anything we can do to remedy?