I'm So Pretty Official からの回答

2025年10月30日

Hi Sam,

Thank you so much for taking the time to share your wonderful feedback. We’re truly delighted to hear that you’ve been enjoying our hair extensions over the past four years and that the quality, service, and delivery have consistently met your expectations.

At I’m So Pretty, we take great pride in maintaining the highest standards across all aspects of our products and customer experience. Your continued trust and satisfaction mean a great deal to us, and it’s a pleasure to know that our efforts are reflected in your experience.

We sincerely appreciate your loyalty and look forward to continuing to provide you with the luxury quality and service you deserve.

#teampretty

I'm So Pretty Official からの回答

2025年10月24日

Hi Amy,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a great experience with Laura and that you’re loving your new extensions. She’ll be so happy to know her advice and care made a difference!

Thank you for choosing I'm So Pretty X

The I’m So Pretty Team 💖

I'm So Pretty Official からの回答

2025年10月22日

Hi Danielle,

Thank you sincerely for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience with I’m So Pretty and the remarkable transformation of your hair since you began your journey with us in 2023.

Laura takes immense pride in her craft, and your kind words about her professionalism, technique, and the quality of our extensions mean the world to our team. We’re thrilled to know that your hair has become so strong and healthy that it now feels like extensions — a true testament to consistent care and expert guidance.

Although you are no longer based in the UK, we are deeply grateful for your continued trust in our products and services. Your loyalty and satisfaction inspire us to maintain the highest standards in hair care and styling.


The I'm So Pretty Team 💖

I'm So Pretty Official からの回答

2025年10月22日

Hi Anna,

Thank you so much for your kind words! We're delighted to hear that Laura was able to resolve your concerns and deliver results you love. Your satisfaction means the world to us, and we truly appreciate your recommendation. We look forward to welcoming you back soon Xx

#TEAMPRETTY

I'm So Pretty Official からの回答

2025年10月13日

Thank you so much! 🥰 We’re thrilled you love it!

I'm So Pretty Official からの回答

2025年10月8日

Hi Lauren

Thank you for your feedback. We completely understand your concern about hair quality. We want to clarify that we don’t sell Russian hair—our range is Brazilian and European hair.

Brazilian hair is known for its durability, while European hair can feel a bit different and may need extra care to keep it soft and manageable. Hair can also be affected by how it’s cared for, so following our aftercare tips can help it last longer.

We understand that finding the right hair extensions is crucial, and we're here to assist you in selecting the perfect match for your needs. Please feel free to reach out to our customer service team for personalized advice and support.


The I'm So Pretty Team 💖

I'm So Pretty Official からの回答

2025年10月2日 に更新

Hi Solvita,

Thank you so much for your kind words and for sharing your experience with us! We’re absolutely delighted to hear that you felt welcomed and well cared for by our team. Your happiness means the world to us, and we’re so grateful for your recommendation. We can’t wait to welcome you back again soon! 💖

The I'm So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月21日 に更新

Hi Stephanie,

Thank you so much for your wonderful review! We are thrilled to hear that your hair felt amazing after using our Pretty Aftercare products – that’s exactly the results we hope for. ✨.

We truly appreciate you sharing your experience and hope you continue to enjoy your Pretty Aftercare products Xx

The Im So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月11日

Hi Stacey,

Thank you so much for your amazing feedback. We are delighted to hear that you are so pleased with your hair and that you wouldn’t consider going anywhere else. Your loyalty means so much to us, and we truly value your continued trust in I’m So Pretty.

We look forward to welcoming you back again soon.

The I’m So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月11日

Hi Izzie,

Thank you for your order and for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the item being unavailable in your chosen shade. We understand how important it is to receive exactly what you order, and we will review our website listings to ensure stock levels are clearer going forward.

We are, however, very pleased to hear that you are satisfied with the quality of the hair, noting its thickness and minimal shedding. We also appreciate your comments regarding maintenance, and our team is always happy to provide aftercare advice to help you get the very best from your extensions.

Your feedback is extremely valuable to us as we continue to improve both our service and products. Thank you again for choosing I’m So Pretty — we look forward to assisting you in the future.

The I’m So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月11日

Hi Jodie,

Thank you for your wonderful feedback. We are delighted to hear that you have been so pleased with your hair and the service provided over the years. Your loyalty and recommendation means the world to us.

We will be sure to pass along your kind words to Laura, Zoe, and Sadie, who will be very pleased to know their work is so appreciated. We look forward to welcoming you back to I’m So Pretty for your next visit.

The I’m So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月11日

Thank you so much for your lovely feedback. We’re delighted to hear that your daughter is thrilled with her new hair — that’s exactly the confidence and joy we love to bring to our clients.

We truly appreciate you choosing I’m So Pretty and look forward to welcoming you again soon.

,
The I’m So Pretty Team 💖

I'm So Pretty Official からの回答

2025年9月11日

Hi Alisha,

Thank you for sharing your honest feedback with us. We’re truly sorry to hear that your recent order didn’t meet the high-quality standards we pride ourselves on, but we’re very glad our team was able to resolve the issue quickly for you.

Your satisfaction is so important to us, and we’re delighted to know you felt well looked after throughout the process. We hope you enjoy your new hair, and we’ll be here every step of the way should you need any further support or advice.

The I’m So Pretty Team 💕

I'm So Pretty Official からの回答

2025年9月11日

Thank you so much for your wonderful feedback. We are delighted to hear that you are pleased with your hair extensions and that our staff’s knowledge and expertise made your experience so positive. Providing the highest quality service and results is always our top priority, and it’s rewarding to know we’ve achieved that for you.

We truly appreciate your loyalty and look forward to welcoming you back to I’m So Pretty again soon.

The I’m So Pretty Team 💕

I'm So Pretty Official からの回答

2025年9月11日

Thank you so much for your wonderful feedback. We are delighted to hear that you’re happy with your extensions and the colour match. Your recommendation means a the world to us, and we look forward to welcoming you back again soon.

The I’m So Pretty Team 💕

I'm So Pretty Official からの回答

2025年9月11日

Thank you so much for sharing this amazing feedback with us! ✨ We’re absolutely thrilled to hear that you’re loving your new hair — from the luxurious, healthy feel to the flawless colour match. Our goal is always to give you that “I’m So Pretty” confidence, and it makes us so happy to know we’ve done just that for you. 💖

Enjoy your gorgeous new look, and remember we’re always here if you need any styling tips, Aftercare advice, or colour guidance in the future.

The I’m So Pretty Team 💕

I'm So Pretty Official からの回答

2025年7月4日

Hi Alannah,

Thank you for taking the time to share your feedback. We’re truly sorry to hear you’re unhappy with your experience.

The issues you’ve described are not the standard we aim for, and we take your concerns seriously. We were surprised to see your review, as you are one of our trade customers and we hadn’t heard from you directly about these concerns.

We have sent you an email so we can speak directly to understand what has happened and see how we can help, especially as you are still wearing the hair.

We would really like the chance to discuss this further.

I’m So Pretty 💕

I'm So Pretty Official からの回答

2025年6月20日

Thank you so much for this gorgeous review! 💕

It means the world to us that you feel so at home when you visit — that’s exactly the experience we want for every client.

The girls will be so happy to hear your kind words, and we’re thrilled you’re loving your extensions. Can’t wait to see you again soon for more glam and good vibes!

I’m So Pretty 💕

I'm So Pretty Official からの回答

2025年6月11日

Thank you so much for your lovely review Vicky! 🌟 We’re thrilled to hear you’ve had over 2 years of wear from your first set of 20” Brazilian extensions! — that’s exactly the quality and longevity we’re proud to offer.

It means so much that you’ve come back for a second set. Thank you for your continued trust and support!

I’m So Pretty 💕

I'm So Pretty Official からの回答

2025年6月11日

Thank you so much for the lovely words Keira! 💕 We're so glad you love the quality of our hair and feel looked after by the team — that’s exactly what we aim for every time. Can’t wait to see you again soon!

I’m So Pretty 💕