May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was... ãã£ãšèŠã
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We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find t... ãã£ãšèŠã
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Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole roo... ãã£ãšèŠã
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In all honesty, I couldnât have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade... ãã£ãšèŠã
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Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
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1400 N. Wayne Road, 48185, Westland, ç±³åœ
- 734-729-6200
- cathy@carpetonefh.com
- www.independentcarpetonewestland.com
4.8
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I was very pleased with my sales âŠ
I was very pleased with my sales representative, Jeane Salter. She was very professional and helpful in choosing my carpet. She also went over all that would happen when the house was measured and what would happen when it was installed.
The team you sent out were very professional and polite. They answered all our questions and worked quickly. I would recommend you carpet store to anyone who asked about my carpet.
2017幎11æ24æ¥
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Independent Carpet One Westland ããã®åç
Catherine,
Thank you for sharing your experience on our review platform! We are happy that we all as a team met your expectations! We look forward to working with you again for all yours and your family's future flooring needs! Enjoy your new floors and thank you for your trust! Catherine Buchanan - Owner
I have a large bubble on my floor
I have a large bubble on my floor. Although I told the salesman and the two men who came to repair other problems and someone named Jim, no one has contacted me. I have a party for 40 scheduled for 12/10 and what is on the floor is a trip hazard.
Also, the men who came out to repair other problems insisted no one had touched the dishwasher, even though someone must have done something because it makes a terrible noise when opening and shutting and I have to slam it to get it to work.
2017幎11æ22æ¥
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Independent Carpet One Westland ããã®åç
Sue,
Oh dear! Let's get this handled right away! I am glad you reached out but I am also upset that I didn't know about it sooner that I could have interceded this review. But I will make sure that this "bubble" in your floor is expediently repaired. And when we do we will look at the dishwasher, that yes we aren't at liberty to adjust due to plumbing, so I'm not sure what's happening with the noise. rest assured...we will make that 1 star turned around for you! Thank you again for letting me know we have an issue. Catherine Buchanan-Owner
Pleasant experience with this company
Pleasant experience with this company. Our floor turned out GREAT!! Would highly recommend!!
2017幎11æ18æ¥
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Independent Carpet One Westland ããã®åç
Dina & Matt,
Thank you for taking the time to write this review. We are so happy to hear you had a great experience and that you find the flooring to be great! We look forward to working with you in the future for all your flooring needs! Until then ... enjoy! Catherine Buchanan-Owner
Excellent Quality and Service
We have purchased carpet from this store for many years. They are always professional, friendly, helpful and honest. They have installed carpet at my home and work and they do an excellent job and the carpet wears very well.
2017幎11æ11æ¥
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Independent Carpet One Westland ããã®åç
Thank you for the wonderful review and taking the time to visit our review Platform.
We appreciate your years of trust and confidence and we promise to deliver the same quality service and product you've come to find at Independent Carpet One. Catherine Buchanan-Owner
The whole process was outstanding
The whole process was outstanding, especially the care and concern for my wife who is highly sensitive to smells and the assistance to select the right material and color to blend with the rest of our home. The installation process was equally outstanding.
I would highly recommend "Independent Carpet One Westland " to anyone.
2017幎11æ9æ¥
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Independent Carpet One Westland ããã®åç
We have been graced with working with you both over the past few years. We appreciate your trust and confidence in our products and service. It been such a pleasure to work with you to find that perfect floor throughout your home. Thank you for the kind words and the opportunity. Now enjoy that beautiful Kitchen floor and carpeting. Catherine Buchanan- Owner
Once again
Once again, Cathy has been on top of our flooring needs! Currently having wood floors installed throughout a new build and the job is going perfectly (after she was tactfully able to circumvent some builder issues!). She has all the ideas and suggestions as a professional with a good eye for design. Our installer is also very friendly and is very careful and neat, an important factor especially with wood flooring. Can't wait till it's all done - AND, to be able to live in our new home! Thanx Cathy and Independent Carpet One Westland!
2017幎11æ8æ¥
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Independent Carpet One Westland ããã®åç
Oh Jo & Mike...thank you for the opportunity. It has been our pleasure to work with you getting your home ready to sell and for the new home to be an amazing new place to enjoy family and friends. We are honored with your trust and confidence in myself and my installation team! Enjoy your new wood floors and of course the gorgeous new home that I am so happy to have been a part of beautifying!
Catherine Buchanan-Owner
Carpet one shows they care about You as a customer
I had a major disaster happen dealing with The Carpet Guys. I went to Independent One after and spoke with Catherine who was very concerned with my issue and went above and beyond to make me happy and get me installed. Also want to thank John and his installers who asked many questions and went out of their way to make me a happy customer. They took their time and and made sure to leave behind an excellent job. John is also coming back to touch up a spot for me I wanted covered at the bottom of my stairs which I really appreciate. Very happy and satisfied. Thanks for caring and doing a professional job.
2017幎11æ7æ¥
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Independent Carpet One Westland ããã®åç
Micheal,
It was such a pleasure to work with you and to make a bad situation a successful one with a happy client just makes me smile! Thank you for allowing us the opportunity to provide new flooring for your home and it was such a pleasure to meet you and find that perfect carpet. John is a blessing to us here at Independent Carpet One and I'm thrilled to know he is continuing to help you. Enjoy the new carpet and we hope to work with you in the future for all your flooring needs! Catherine Buchanan-Owner
Installation was to b between 9 & 10
Installation was to b between 9 & 10. Ended up being install at 3:30. They couldnât find the orgininal installers Nothing but promises. The guys that did install the carpeting were very professional
2017幎11æ7æ¥
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Independent Carpet One Westland ããã®åç
Dennis,
I apologize for letting you down when it came to scheduling! I inquired about the promise of being the first install of the day and how our installer was sent to the 2nd job accidentally prior to yours. It was a mishap and those things happen. The most important thing is once they did arrive they were professional and did a good job for you! I am confident that you will enjoy your new flooring and we do appreciate the opportunity to provide flooring for your project! Thank you again and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
Very helpful and welcoming staff
Very helpful and welcoming staff. No pushy salespeople. Answered all my questions and made recommendations based on my needs not my pocketbook. I will definitely seek them out when we replace our basement flooring.
2017幎11æ7æ¥
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Independent Carpet One Westland ããã®åç
Well Kate, We are thrilled to read that you had a pleasant and positive experience with our staff! It was our privilege to assist you I. Finding that perfect floor for your project! And we definitely look forward to working with you again for all your future flooring needs! Enjoy the new flooring and thank you for the opportunity! Catherine Buchanan-Owner
Solid company for carpet needs
We had a great experience. We needed carpet for a new home we'd purchased and were pressed for time, both for measurements and install. Catherine was fantastic to work with it. We had very specific time slots to get in for a measurement (we hadn't yet taken possession of the home), and also to get it installed, only 1 specific day for the install. She helped us to make sure things went smoothly. The carpet is great quality, as is the padding. She took her time explaining the different carpets to us and we're pleased with the overall results. The installers were professional as well and cleaned up after they were done.
2017幎10æ31æ¥
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Independent Carpet One Westland ããã®åç
Lee & Randa,
Thank you so much for the kind words and wonderful review. it was my pleasure to work with you to find the perfect carpet for your new home. I wish you many wonderful years filled with cherished memories. We look forward to working with you in the future for all your flooring needs. Maybe some area rugs for those beautiful hardwood floors! :) Catherine Buchanan- Owner
We were very happy with our experience âŠ
We were very happy with our experience buying stair runner carpeting at Independent Carpet One Westland. They have a wide selection of carpeting and we were able find exactly what we wanted. Our salesperson was wonderful - she came to our house and measured and took time to figure out the best way to install the runner (it was a little tricky since we have a landing). The installers came on time and did an excellent job.
2017幎10æ26æ¥
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Independent Carpet One Westland ããã®åç
Gary & Ellie,
I am so pleased to hear that your stairwell runner turned out so nice. This is always, as you mentioned, tricky when you have a landing and the stairs take a turn but we are blessed to have such great installers who are used to working with pattern materials. You had the pleasure of working with Jeane, and she is the best. Thank you for taking the time to share your experience with us. we hope we have the opportunity to work with you again for your future flooring needs. Catherine Buchanan-Owner
Whole carpet buying experience was âŠ
Whole carpet buying experience was wonderful.
From the time we set foot in the store until the installers left, it was a first class experience.
2017幎10æ25æ¥
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Independent Carpet One Westland ããã®åç
Gina
Thank you so much for taking the time to leave such a wonderful review!
We are so pleased to hear that your experience was wonderful. We pride ourselves on the customer experience from beginning to end. Thank you for the trust and confidence. Enjoy your new flooring and we look forward to working with you in the future for all your flooring needs! Catherine Buchanan-Owner
No problem at all
No problem at all, I made up my mind, ordered the carpet. Installation went perfect. I am happy! I will go back when I need carpet or flooring. A+ to everyone at Independent Carpet One! ðð»ð
2017幎10æ24æ¥
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Independent Carpet One Westland ããã®åç
Linda! Thank you for this upbeat and excellent review. Wow! We surely do appreciate your enthusiasm with your experience with our staff. We look forward to working with you in the future for all your flooring needs. Enjoy the new flooring! And thanks again for your trust and confidence.
Catherine Buchanan-Owner
A wonderful experience and the crew âŠ
A wonderful experience and the crew that did the install was great! My salesperson, Robert, was very helpful and through the whole process. The install crew, Joe, could not have been nicer and did a wonderful job.
2017幎10æ23æ¥
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Independent Carpet One Westland ããã®åç
Sherry!
Awesome news! Thank you for sharing your experience. We are happy to hear that your customer service and installation were "wonderful". I know you will enjoy your new Tigressa carpet and we hope to work with you again for all your flooring needs! Catherine Buchanan-Owner
Great service from the sales to âŠ
Great service from the sales to installation. Thank you Jason and the carpet and vinyl installation crews.
2017幎10æ17æ¥
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Independent Carpet One Westland ããã®åç
Laura,
I'm happy to hear that everything went wonderfully with your investment and installation. We pride ourselves on our customer service and to hear that we succeeded is fabulous! We appreciate your trust and confidence and we look forward to working with you in the future for all your flooring needs, Catherine Buchanan-Owner
Catherine is excellent at helping you âŠ
Catherine is excellent at helping you choose the perfect carpet at an affordable price! The installers are awesome too!!
2017幎10æ17æ¥
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Independent Carpet One Westland ããã®åç
Awww... Mary! Thank you so much for the vote of confidence. I love what I do and when our customer's express their joy with the selections, it makes everything fabulous. I am so happy to hear you are pleased. And yes you are correct...our installers are awesome. thank you again for your continued patronage. We appreciate you! Catherine Buchanan-Owner
Very satisfied
The whole process went very smoothly, and I am very happy with the end result. The carpet is good quality and the installers did a great job with it.
2017幎10æ15æ¥
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Independent Carpet One Westland ããã®åç
David,
Thank you so much for taking the time to write this review. We are so happy to hear that everything went "smoothly" for you! We appreciate the opportunity to provide your new flooring and we look forward to working with you in the future. Enjoy and thank you again! Catherine Buchanan-Owner
5 stars
Our whole experience with Cathy Buchanan and the company was awesome. Highly recommend this Carpet store!
2017幎10æ12æ¥
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Independent Carpet One Westland ããã®åç
Thank you so much Rob & Sharon for this wonderful review. We truly appreciate your continued trust and confidence of the past 20 plus years. Its always such a pleasure to work with you. Enjoy your new carpet in the Family Room.
Catherine Buchanan-Owner
This company offers old fashion âŠ
This company offers old fashion customer servic
2017幎9æ30æ¥
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Independent Carpet One Westland ããã®åç
Dave & Mary,
Thank you for taking the time to leave this review with our TrustPilot Platform. Your comment is rather interesting and fully understandable. I think because we are a family owned and operated store, that "old fashion" type of customer service still is instinct for us. We are very happy to have helped you find that perfect floor and we look forward to future flooring opportunities with you both. until then enjoy the new floor and thank you for the trust and confidence.
Catherine Buchanan - Owner
Design people very helpful
Design people very helpful. Came up with a good combination of lino an carpet for a movie room. Wife and I are very pleased.
2017幎9æ19æ¥
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Independent Carpet One Westland ããã®åç
Andy,
We are so glad to see that you are pleased with the assistance you received at independent carpet One. I sure hope you and your wife enjoy many years of entertainment in your new movie Room. We are thrilled to have been a part of your project and hope we can be of assistance to you in the future.
Catherine Buchanan-Owner
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