May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was... ãã£ãšèŠã
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We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find t... ãã£ãšèŠã
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Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole roo... ãã£ãšèŠã
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In all honesty, I couldnât have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade... ãã£ãšèŠã
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Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
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1400 N. Wayne Road, 48185, Westland, ç±³åœ
- 734-729-6200
- cathy@carpetonefh.com
- www.independentcarpetonewestland.com
4.8
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Good service, great carpet
We received personal service and excellent advice for our needs. The time until installation was on target. The installers were professional, prompt, and left the room well vacuumed. I will chose Independent Carpet One for my future flooring needs.
2017幎9æ19æ¥
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Independent Carpet One Westland ããã®åç
Marilyn & Spiro,
Wow thank you for such a wonderful review. We are so happy that we met all your needs and expectations. We appreciate your continued trust and confidence now and in the future. Enjoy your new flooring and we look forward to working with you again.
Catherine Buchanan-Owner
Independent carpet excellent carpet and carpet installation
I was very impressed how everyone knew carpet and what would be best for me. Excellent staff and installers.
2017幎9æ16æ¥
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Independent Carpet One Westland ããã®åç
Linda,
Thank you for taking the time to leave this review. We are very blessed to have a knowledgeable team here at independent carpet one. We truly appreciate the opportunity to provide your flooring for you. We hope we can be of assistance to you in the future. Until then...enjoy the new floor. Catherine Buchanan-Owner
We have repeatedly used Independent Carpet One Westland
We have repeatedly used Independent Carpet One Westland for our carpet and flooring needs over the last 23 years. They have repeatedly done a great job. Their installers are super. Robert was our salesperson and he was very patient with us. This allowed us to finally select the right product for our home.
2017幎9æ13æ¥
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Independent Carpet One Westland ããã®åç
Terry,
Thank you so much for taking the time to write this wonderful review. We appreciate your continued trust and confidence in us and we are always pleased to be of assistance to you. We look forward to being here for you for all your future flooring needs. Enjoy the newly installed flooring. Catherine Buchanan-Owner
Very good experience from ordering to âŠ
Very good experience from ordering to installation! All of my flooring since 1992 has been from Independent carpet one in Westland !
2017幎9æ7æ¥
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Independent Carpet One Westland ããã®åç
Evelyn
Thank you for taking the time to write this wonderful review! We truly do appreciate your years of trust, confidence and support! It's been a pleasure to work with you and provide the flooring for your home! Catherine Buchanan-Owner
Would highly recommend Independent Carpet One Westland
Great select of flooring, great service in the store, great installation.
2017幎9æ7æ¥
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Independent Carpet One Westland ããã®åç
Theresa,
Thank you so much taking the time to write this review. your continued trust, confidence and loyalty to Carpet is One is greatly appreciated. I know that Jeane has taken over for me and you are and will always be in the best of hands. Thank you again and enjoy your new carpeting.
Catherine Buchanan-Owner
I have enjoyed working with Jeannie S
I have enjoyed working with Jeannie S. Her professionalism and attention to detail has been a pleasure to work with. We will definitley recommend your company to friends and family.
2017幎9æ7æ¥
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Independent Carpet One Westland ããã®åç
Cindy,
I am so glad you had a great experience working with Jeane. She definitely is a huge asset to our company. I hope the carpeting that you selected will bring lots of wonderful memories to cherish for years to come. We truly appreciate your continued support, trust and confidence in us. Thank you for the kind words and wonderful review.
Catherine Buchanan- Owner
The Only Place to Shop for Flooring!
While there are many options out there for flooring today, there should be only one option you consider on where to purchase it. Independent Carpet One in Westland, of course! No, they aren't paying me to say this, their customer service and quality work was payment enough. Big thank you to Cathy and Jeane, who went above and beyond to help me find EXACTLY what I wanted. None of those gimmicks or pressuring me to get something I didn't want like those other stores do. Joe S. and Joe B. both did an exceptional job on the installation of the LVP and the carpet. Guess what? Even if I hated it, they would've replaced it for free! You heard me right. 120 day beautiful guarantee. If you're in the market for flooring, take the hassle out of it and stop in at Independent Carpet One. You'll be glad you did!
2017幎9æ6æ¥
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Independent Carpet One Westland ããã®åç
Rob,
WOW!
What an awesome review from such an awesome and loyal client. Thank you for taking the time to write such nice words about our staff, selection and installation department. It is always such a pleasure to work with you and your family and we promise to continue our excellent service for all your future flooring needs. Enjoy the new flooring and don't hesitate to reach out to us for anything you may need. Catherine Buchanan - Owner
Great product selection
Great product selection, fantastic direction and service by Cameron. The installation was quick and smooth. We're very happy with our new flooring!
2017幎9æ6æ¥
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Independent Carpet One Westland ããã®åç
Thank you so much for the opportunity to provide flooring for your church. People think we are only serving our residential clients and to know that our local businesses and church communities are finding our services makes us so appreciative. It was our pleasure to assist you with your flooring needs. I hope the entire parish enjoys the new flooring. Thank you again.
Catherine Buchanan- Owner
Have had Independent Carpet 1 in âŠ
Have had Independent Carpet 1 in Westland do several carpet and flooring installations over the years and intend on a couple more in the near future. The installers are professional and do an excellent job. The sales staff is great and always willing to answer questions and work towards getting you the right floor at the best price.
2017幎9æ6æ¥
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Independent Carpet One Westland ããã®åç
Jo Ann,
Thank you so much for taking the time to leave such a wonderful review showcasing our staff. We are blessed to have such a caring and knowledgeable group of designers and sales consultants. We will continue to provide you and all our customers with the best service possible along with the best selection in the industry. Enjoy your new flooring. Catherine Buchanan- Owner
Professional sales and service
Sales staff was helpful and patient. Installers were competent and careful. I worked with Independent Carpet One over the years, and they are the only company I trust for flooring needs.
2017幎9æ5æ¥
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Independent Carpet One Westland ããã®åç
Denise,
Thank you for your continued trust and confidence in Independent carpet one. We truly appreciate your business and the opportunity to provide flooring and services for you. Enjoy the new flooring and we look forward to working with you again for all your flooring needs! Catherine Buchanan- Owner
I would highly recommend Independent âŠ
I would highly recommend Independent Carpet One Westland.
It had been years since we shopped for carpet and was ripe for an education around all the new carpet products. I was elated with the education and service I received from the Independent Carpet One Team.
Cathy's level of customer service is unbelievable, especially in this day and age. She is patient and kind PLUS a true customer advocate.
The install crew was top notch too. Our job was large (whole house) which took three days. They arrived on time daily all the while being patient, kind and courteous. Super professional for sure! Our extensive white trim and newly painted walls were kept in tact without one nick.
I was able to pay close (within a few hundred dollars) to the same amount of money for our carpet than the quote we had previously received from Home Depot. Not to mention a MUCH HIGHER quality carpet.
Look no further.....just visit the folks at Independent Carpet One Westland.
2017幎9æ4æ¥
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Independent Carpet One Westland ããã®åç
Anne,
Thank you so much for the kind words and wonderful review! It was such a pleasure to meet you and work with you! We had an obstacle with the original carpet manufacturing but it worked out so much better with our final selection of flooring for your home! We appreciate your confidence and trust in us and I most definitely look forward to continuing our search for the perfect rugs for your home! Catherine Buchanan-Owner
Outstanding sales and service!!
I am so incredibly please with my carpet. Jeane Salter was my consultant and she helped me select the perfect carpet for my bedrooms and living room. She is truly exceptional!
The installers were professional and did an outstanding job on the installation as well as moving so much heavy furniture.
I have used Independent Carpet One prior to this past installation and I would highly recommend them. Sales and service are excellent!
Thank you for the carpet as well as the installation! Your company is THE BEST!
2017幎9æ1æ¥
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Independent Carpet One Westland ããã®åç
Mary Beth,
Thank you for the kind words and wonderful review!
We appreciate your continued trust and confidence in our store and staff! It's always a pleasure to work with you and we will be here for you in the future for all your flooring needs! Cathy Buchanan-Owner
Thank you!!!
I would recommend Independent Carpet One to anyone looking for new flooring in the metro-Detroit area. I had a great experience working with Jason to get new carpet installed in my family room. Everything from ordering to install was a breeze. The hardest part was choosing a carpet style and color! It was refreshing to see a company that still values the importance of customer service. Thank you so much! I love the new carpet.
2017幎8æ29æ¥
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Independent Carpet One Westland ããã®åç
Jenny,
Thank you for taking the time to write this wonderful review about your experience at Independent Carpet One and your sales professional Jason! I am overjoyed to read that your experience was great and even more so that you love your new carpet! I am certain you will for year to come. Thank you for allowing us to be a part of your flooring selection and we hope we can work with you again for all your future flooring needs. Cathy Buchanan- Owner
Everything was absolutely perfect
Everything was absolutely perfect! I am very happy with how easy the whole process was from looking at hundreds of different carpet samples, to ordering, to installation!
2017幎8æ24æ¥
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Independent Carpet One Westland ããã®åç
Missy & Charlie,
We are absolutely thrilled to have been a part of your redecorating project. Finding that perfect flooring is a lot of fun and when it works out that our customers are happy with their choices it makes our experience with you enjoyable and pleasing! Enjoy your home and flooring and thank you for the opportunity!
Cathy Buchanan- owner
Awesome!!!
Honest and trustworthy. Willing to work with us to get things done as quickly as they could. Wonderful products and selection. Installation was professional, prompt and high quality. Would definitely recommend.
2017幎8æ19æ¥
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Independent Carpet One Westland ããã®åç
Gina & Jim,
Thank you so much for taking the time to leave this review. We are so happy to see that we met your expectations and we do appreciate the recommendations as we strive to gain loyal and confident referrals! Thank you for trusting us with your flooring project and we hope to work with you in the future for all your flooring needs. Enjoy your new carpeting. Catherine Buchanan-Owner
Expert service in flooring
I always recommend Independent Carpet One. Kathy definitely knows her
products, gives the best service and the installation is always top notch.
I never have a problem with them doing any of my jobs, commercial or residential.
Tom Valente, Valente Contractors
2017幎8æ17æ¥
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Independent Carpet One Westland ããã®åç
Tom,
Thank you so much for the kind words and the time you took to leave this review. We do so appreciate your continued trust, confidence and of course your business. I thoroughly enjoy working with you and your clients. it's been a pleasure and I always look forward to seeing you on the jobsite. Thank you again.
Catherine Buchanan-Owner
Well worth the drive
From the showroom to our den, it was, as expected, a great experience. Love the carpet! Service, including sales and installation, was perfect. We cross town, driving past many carpet stores because this is what we've come to expect AND out of loyalty and gratitude for your generous support of Komen Detroit Race for the Cure -- donation and maintenance of the iconic pink carpet. Companies who give back to the community deserve our support.
2017幎8æ14æ¥
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Independent Carpet One Westland ããã®åç
Maureen,
Such a pleasure as always to work with you and most importantly support the Komen Detroit race for a Cure. It's been our pleasure all the way around from meeting you years ago as we became partners in the fight against breast cancer to helping you with your home. We truly do appreciate your trust and confidence in our products and service. And we are always here for you no matter what. Thank you again and enjoy that new carpet! Catherine Buchanan- Owner
Beautiful Floor and quick and easy âŠ
Beautiful Floor and quick and easy installation!
2017幎8æ14æ¥
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Independent Carpet One Westland ããã®åç
Cindy,
Thank you so much for taking the time to review your experience with our store. It is such a pleasure to work with you and we truly appreciate your trust and confidence.
We're excited for your new Kitchen and happy to be a part of the renovations. Enjoy your new floor and we look forward to working with you again for all your flooring needs! Catherine Buchanan-Owner
Carpeting and Flooring
We had both carpeting and flooring installed during extensive remodeling. Independent Carpet One was wonderful scheduling the installation to meet and work around our convoluted contractor completion issues. Whenever we had a delay or schedule issue they quickly adjusted to help us out. Can't say enough good things about them. Our salesperson (Janet D) helped us coordinate our decorating with the flooring and carpet choices with ideas we never considered. The finished product is beautiful.
2017幎8æ11æ¥
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Independent Carpet One Westland ããã®åç
Steve and Joan,
It is once again such a pleasure to work with you! We truly appreciate your continued trust and confidence in Independent Carpet One! You had the pleasure of working with Janet and she definitely keeps the customers needs at heart and their best interests at hand! Enjoy your new home and of course the Carpet One flooring you invested in! Once again thank you so much! We hope we have the opportunity to work with you or your family for all your flooring needs!
Catherine Buchanan-Owner
The entire shopping experience was âŠ
The entire shopping experience was excellent! Everyone was very friendly and easy to work with during our visits. It was very much appreciated that we were able to find carpeting within our budget. It looks terrific!! Our installer was professional and on time.
2017幎8æ9æ¥
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Independent Carpet One Westland ããã®åç
Cheryl & Jason-
Thank you for taking the time to leave this wonderful review. As the owner I am grateful to hear that your shopping experience with us was "excellent" and that your new flooring looks "terrific"! We appreciate your trust and confidence in our store and we look forward to working with you in the future for any of your flooring needs!
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