Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る
企業が回答しました
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Big thank you to Trevor and his team in Southampton during my helmet purchase yesterday! Excellent service and advice as always! Changed my comms over too, nothing too much trouble! No doubt see you... もっと見る
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After receiving a damaged product. A few email and Denis from the Watford branch swapped faulty unit out no problem. Great company and customer service. Will be back when next need motorbike equipme... もっと見る
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Glasgow store is excellent. Nick and Carla a credit. Carla was polite, and helped sort out an online order issue. Carla gave good advice at trial fit of the Shoei Glamster. My ordered helmet tur... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
連絡先
1 Lawrence Way, GU15 3DL, Camberley, 英国
- 01276538074
- info@infinitymotorcycles.com
- www.infinitymotorcycles.com
4.1
ほぼ満足
532件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 94％に回答しています
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Great customer Service
I purchased a new visor at the end of June and the centre locking catch developed a fault after two weeks.
I called Arun Rai who was very understanding, sent me a pre paid returns label and ordered me a new item upon receipt of the damaged unit.
Great customer service.
New visor arrived safe and sound.
Would really recommend Infinity and their attitude to problems that are not even their fault. Visors come in a sealed bag. 5 stars all day long.
Mike Fitzgerald
2025年7月10日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Mike,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to Arun.
We hope to see you again soon!
Thanks,
Rhiann
Excellent
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
2025年7月12日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Modestas,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Steve at the Berinsfield store was so…
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
2025年7月12日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Becky,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will be sure to pass this on to Steve.
We hope to see you again soon!
Thanks,
Rhiann
Popped into infinity motorcycle…
Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.
2025年7月6日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Sam,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We are so happy to hear you were satisfied with your experience.
I will be sure to pass this on to Ben and Steve.
We hope to see you again soon!
Thanks,
Rhiann
Great company to deal with
Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient.
From order to my house with a second delivery with the right size was 7 days.
I will definitely recommend to my friends and I'll be a customer again in the future.
Thanks Mike 👍
2025年7月4日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Mike,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We are glad to hear you were satisfied with your recent shopping experience.
We hope to see you again soon!
Thanks,
Rhiann
I bought a helmet for £350 they sent me…
I bought a helmet for £350 they sent me a broken and dirty one from a display avoid this shop!
2025年6月30日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Dariusz,
Thank you for taking the time to leave your feedback.
I sincerely apologise for the condition your helmet was in when you received it.
I understand that we have offered to exchange the helmet for one that is in better condition.
We strive to provide the best quality products to our customers, and the condition your helmet was in is not reflective of our standards as a company.
I have passed your feedback on to our logistics team to help improve our services.
We hope that this experience has not discouraged you from shopping with us in the future.
Thanks,
Rhiann
NO HELP WITH WARRANTY IF THE ITEM IS FAULTY
Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period.
They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'
2025年6月19日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Angelo,
Thank you for taking the time to leave your feedback.
I am sorry to hear that your recent warranty claim has not met your expectations.
I understand that you were attempting to claim on a pair of Dainese boots which had developed a fault with the zip, which you had originally purchased from Bike Stop.
When you first contacted Stevenage about your claim, they sought advice from our suppliers so that they would be able to advise you as best as possible. Our suppliers reviewed the images you provided and informed us that the boots were unlikely to be covered under warranty, as the damage sustained appears to be from general wear and tear.
It was not the intention of our Stevenage branch to discourage you from going through with the claim. They only wanted to inform you that the damage may not be covered under warranty, so that you could make an informed decision on whether you would still like to process the claim, as it would mean you being without the boots for 1-3 weeks, which is consistent with our timeline outlined in our "Warranty Returns" Terms and Conditions, which you can read here: https://www.infinitymotorcycles.com/delivery-and-returns
I am sorry that you felt as though we were trying to discourage you from going through with the claim. Your feedback is valuable to us, and it has been passed on to the relevant individuals so we may improve our services and prevent a situation like this from occurring again.
Thank you,
Rhiann
Used to be good probably 9 years ago
Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better
2025年5月31日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Indy,
Thank you for taking the time to leave your feedback.
I apologise that your recent shopping experiences with us have not met your expectations.
We are constantly striving to improve our services and feedback like yours is vital for us to do so.
I have forwarded your feedback to the relevant store so they can improve their services.
We hope to be able to welcome you back in the future and provide you with a shopping experience that meets your expectations.
If you would like to discuss this matter further, please contact info@infinitymotorcycles.com
Thanks,
Rhiann
best relaibe company purchase ever,
the only time i ever use this site is going mental over pathetic companies, This company is amazing i have to say you could not make a nicer more help if you made one yourself, just got off the phone will buy off this company everyday of the week from now on fantastic. just got a full refund but asked instead now helmet and the rest in a refund, id like to buy cant think of anything because so nice and respectful comapny ever....
2025年6月16日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Great service from start to finish
I have to mention Steve and his colleague at Southampton. Called yesterday just before closing to check they had a specific jacket in stock and in my size. They did. 60 mile ride to their shop today. Very helpful and knowledgeable about the product and paying with Klarma was a doddle. Excellent 5*'s for Infinity.
2025年6月11日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Nigel,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to Steve.
We hope to see you again soon!
Thanks,
Rhiann
Hanger Lane- Rico and Eli , true stars
I ve purchased a Cardo Edge from the Hanger Lane branch.Many thanks to Rico and Eli who were very kind and asked if I need help in fitting it to the helmet so they did it for me nicely on the spot, taking away the stress, energy and time I would have had to spend doing it myself. Spot on as always ! All the branches I ve been to such as Hanger Lane, Holborn, Farnborough or Camberley, the staff were very friendly and helpful, with plenty of knowledge! Thank you again
2025年5月16日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to Rico and Eli.
We hope to see you again soon!
Thanks,
Rhiann
Purchased a Cardo packtalk Pro
Purchased a Cardo packtalk Pro. Stumbled at first due to payment issues that were very quickly resolved with the customer support person, UK based, which gave me confidence to proceed. They identified that there was an admin issue, in real time, issued a full refund. Placed the order again and received the the unit next day. Very happy with the whole experience, despite the initial glitch. Their staff were extremely helpful and diligent around this minor issue, and I will definitely be a returning customer. Excellent product, excellent customer service, recommend with confidence. Look forward to my next purchase with your business, thank you and your team. Kind regards, Karl.
2025年6月3日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Karl,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We are glad to hear you were satisfied with your recent shopping experience.
We hope to see you again soon!
Thanks,
Rhiann
Got lured to browse their stock by…
Got lured to browse their stock by great prices, everything I found was out of stock, but different colours available… for much more £££, can they not see how poor this is, after wasting 1/2hr looking at not in stock items, will not return
2025年6月3日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for taking the time to leave your feedback.
We sincerely apologise that your shopping experience has not met your expectations.
We recently launched a new website and are actively working to improve the user experience. Your feedback is valuable to us and helps us make the necessary improvements.
We hope to offer you a shopping experience that better meets your expectations in the near future.
Kind regards,
Rhiann
Deteriorating service
Since the change of the company website, it seems that the customer service changed as well.
Previously we could see all purchases and returns on our accounts, now you cannot find it, you rarely get notifications about the refunds once the return has been delivered to them.
Its a significant difference to the company I joined as a client a few months ago.
Maybe they should review the work of their IT department?
I have been told that my history of purchases has been wiped out, and unlikely to recover??? What
2025年5月17日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for taking the time to share your feedback with us.
Please note that we are currently unable to send notifications when returned items are delivered to our warehouse. However, if your return was sent using our free DPD returns service, the provided returns label includes tracking information. This allows you to monitor the delivery status and confirm when your parcel has been received.
Rest assured, we will notify you as soon as your refund has been processed.
Regarding the missing purchase history on your account, this is a known issue that our IT team is actively investigating. We would like to reassure you that your purchase history has not been deleted; this is solely a display issue.
In the meantime, if you require proof of purchase for any transaction, please don’t hesitate to contact us at club@infinitymotorcycles.com. We’ll be happy to assist you.
We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience.
Kind regards,
Rhiann
Fantastic Customer Service
Great experience buying online - I made a mistake with an incorrect purchase and they were extremely easy to work with and very helpful in resolving this.
2025年5月30日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Gaz,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Infinity Motorcycles からの回答
Hi Ajay,
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you experienced.
We regret the challenges encountered during your exchange process. While we understand your frustration, please note that your second exchange request for the jacket was submitted outside our standard returns and exchange window. Steve proceeded with the exchange as a gesture of goodwill, despite it not being required.
Some of the items you requested for exchange were sourced from a supplier with whom we were experiencing issues at that time, which unfortunately contributed to delays in fulfilling your order. Although discounted prices were visible on our website, those items were not available for online purchase due to those supplier constraints, and we were unable to offer the same discounts in-store.
We truly apologise that this experience did not meet your expectations. Your feedback has been shared with our team and will be considered as we aim to improve our service.
We hope to have the opportunity to serve you better in the future.
Kind regards,
Rhiann
This is one of the best if not the best…
This is one of the best if not the best motorcycle shop on the internet.
I’ve used them several times and the service is spot on, unbelievably quick delivery…
I ordered the wrong part so had to return and order the right bit, everything was sorted by the following day, really impressed with their service.
2025年5月21日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Ordered Oxford Dakar 1.0 gloves in 2 sizes
Ordered Oxford Dakar 1.0 gloves in 2 sizes as I wasn't sure about the fit. They arrived quickly and the pair I didn't need were returned and refunded without any problems
2025年1月20日
自発的なレビュー
Infinity Motorcycles からの回答
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Twice in one week I was assured I'd get…
Twice in one week I was assured I'd get delivery, once late by two days an the other still up in the air, very poor, wasted my time; a full day on delivery only to watch the van drive past me, avoid, refunding now
2025年5月14日
自発的なレビュー
Infinity Motorcycles からの回答
Hi Step,
We sincerely apologise for the delayed delivery of your order.
Please note that once a package leaves our warehouse and is in the custody of DPD, delivery estimates may vary due to external factors beyond Infinity's control.
Our records indicate that you have now received both deliveries and have subsequently cancelled your refund request.
We apologise once again for any inconvenience caused by the delay.
We hope this experience has not deterred you and that you'll choose to shop with Infinity again in the future.
Thanks,
Rhiann
Infinity Motorcycles からの回答
Hi Terry,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
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