Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Defective alpinestars gloves, falling to bits after less than 2 months will very minimal riding (social not commuting, less than 600miles total) Customer service very poor. Advised they will need to... もっと見る
企業が回答しました
Big thank you to Trevor and his team in Southampton during my helmet purchase yesterday! Excellent service and advice as always! Changed my comms over too, nothing too much trouble! No doubt see you... もっと見る
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After receiving a damaged product. A few email and Denis from the Watford branch swapped faulty unit out no problem. Great company and customer service. Will be back when next need motorbike equipme... もっと見る
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Glasgow store is excellent. Nick and Carla a credit. Carla was polite, and helped sort out an online order issue. Carla gave good advice at trial fit of the Shoei Glamster. My ordered helmet tur... もっと見る
企業が回答しました
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
1 Lawrence Way, GU15 3DL, Camberley, 英国
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Excellent service in Camberley. The Swedish lad sold me the Halvarssons Boffalet jacket and trousers which are perfect to go over my Knox armoured base layers. He was patient and listened to my requirements meeting my price point exactly.
Tested today at 12 degrees with high windchill and felt I didn’t need any more layers.

Infinity Motorcycles からの回答
I recently ordered from Infinity and had a good experience with fast delivery and a simple returns process.

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Exemplary customer service and ever helpful staff in store. My experiences have always been very good.

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Got exactly what I needed quickly at a very good price in a very busy store because Millie was excellent at serving and the products I wanted were stocked .

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I rarely ever leave reviews but was really pleased with the ease and flexibility of resolution when I arrived a faulty item.
Essentially I bought a pair of motorcycle trousers with straps-but one of the straps had not been sewn up to hold the buckle. Took around 3 weeks to arrive and didn’t really want to send back and wait a while.
Emailed, asked how long replacement would take or if there’s options for a partial refund/voucher instead as I assumed this would be an easy fix if I took them to a seamstress.
They were more than happy to do a partial refund, which ended up being a lot more than I thought it would be. I also said I was happy to have a voucher instead as this might be easier for them and still have some bike gear to get.
Responses were fairly speedy, got my voucher sent, really happy with the amount.
I know some places can be iffy and rather return/replace which seemed like hassle for such a small issue.
Really really happy with the customer service! Would definitely use again, even if delivery times take a little while

Infinity Motorcycles からの回答
First time ordering from infinity motorcycles,
Ordered a ls2 helmet boho xl size. Delivery was fast and the helmet was packed very well. This is my first helmet and I'm super happy with it. I will be ordering again from infinity motorcycles.

Infinity Motorcycles からの回答
Me and my friend went to the York store today to pick up my new helmet and coms fantastic expense with all the staff would recommend this store. Keep up the good work i will be returning to spend my vouchers.

Infinity Motorcycles からの回答
Ordered a new HJC helmet on Wednesday it did say delivery on Sunday however i called on Friday and was told it would arrive on Saturday, sure enough it turned up at lunchtime on Saturday and what a great product and one of the best prices i found.
Many thanks will definitely use again

Infinity Motorcycles からの回答
Worst online experience and customer service. Shambolic.
Don't make your dreadful logistics the customers problem.
6 items ordered all arrived in separate deliveries scattered over 10 days. With multiple delivery text that proved to be wrong.
Returns equal in unreliability and general hopelessness.

Infinity Motorcycles からの回答
Great customer service. Ordered my boots on a Thursday, had a phone call from the distribution guys on Friday morning, querying my address as it's a new build. Boots arrived on the Saturday. Many companies could learn a thing or two from these guys. I recommend them to everyone I talk to about gear.

Infinity Motorcycles からの回答
Visited Glasgow branch today with my daughter. She was looking for advise on which gear she needs to get her CBT. We were greeted by great friendly staff. Luke Was super knowledgeable and explained a lot to my daughter about what she needs and the best body armour together. Will definitely be back soon to get her kitted out

Infinity Motorcycles からの回答
Infinity Motorcycles please get better.
When I started my biking journey, you were the only company I used, then we had issues with orders, long delays and zero communication. I stopped using you and found Sportsbikeshop.
Then I came back and tried again. We were good for a few orders, Then we had an issue, the first customer service person was brilliant (tried and was helpful) and then you get someone else who replies and you can tell they just don't care, didn't read previous messages and sends a reply that knocks everything back to square one.
So again, im returning my helmet and I've just ordered a different size from you guessed it... Sportsbikeshop...

Infinity Motorcycles からの回答
Georgia has been excellent in dealing with my ongoing query. Thank you for your help 😉

Infinity Motorcycles からの回答
Call the York branch last week to check if they had a certain helmet in a small Chris the manager confirmed it for me. I also enquired about an Alpinstars suit I was a little uncertain on fit so Chris ordered in 2 sizes for me.
2 days later I visited the branch and James was so helpful with the fit of the leathers and his advice was excellent a very professional attitude and his knowledge is impeccable when making a decision on sizing. I also dealt with Dylan for my helmet purchase who’s knowledge on helmets and clothing is very in-depth and attention to detail is second to none.
I have often purchased from Infinity York and will continue to do so for many years to come.
I always recommend this branch to all my friends and colleagues.

Infinity Motorcycles からの回答
I called the infinity store in Stevenage and spoke to Cameron he was knowledgeable, helpful and really friendly, I will definitely be visiting the store to get my next pair of boots.

Infinity Motorcycles からの回答
I visited the York branch today. Looking for a helmet and jacket. I was helped by a pleasant young man, Dylan, who despite his age was very knowledgeable on the products in store. A big thank you to him, and I got a good deal on the helmet and jacket to boot.
Recommended, worth the trip from Leeds!

Infinity Motorcycles からの回答
I visited Infinity Motorcycles in London and had a great experience especially thanks to Ludmila. As soon as I entered, she greeted me with a warm smile and quickly understood I was overwhelmed by all the options. She asked about my budget and guided me with genuine, expert advice. Even though I acted like a complete beginner, her professionalism and product knowledge really stood out. I came all the way from Tunbridge Wells and left with exactly what I needed. Totally worth the trip! I’ll be back soon to get my girlfriend’s first gear and introduce her to Ludmila!

Infinity Motorcycles からの回答
Fantastic customer service, bent over backwards to help me with a difficult to find part. I’ll definitely use them again, spot on thanks
Further great service from Infinity York, couldn't thank them enough, great customer service from Jimmy.

Infinity Motorcycles からの回答
I’ve used Infinity on and off for 25 years, but have to give particular kudos to the Glasgow branch and its staff , for being unfailingly friendly and helpful throughout a rather extended saga of buying new gear. TL:DR; was their ordering in multiple Rukka jackets & trousers, to the point where we all finally realised that I am not Rukka-shaped, and then repeating the process until finally finding a combo that worked for me.

Infinity Motorcycles からの回答
I would recommended seller.All very good.Great to do business they was good. Thank you. May you GOD be with you all.

Infinity Motorcycles からの回答
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