On Friday 10th Apr., we had no internet connection. Tried various tests like resetting the router etc. but to no positive effect. Phoned Inspire and was answered at once. Described the situation and... もっと見る
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My wife and I have been with Inspire for about 10 years now. A wise choice after my last provider, if we ever had a problem we could never get hold of anyone to talk to. Also left on the phone for... もっと見る
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Thankyou Inspire for helping me out with a tricky operation acquiring Full Fibre broadband. Everyone was most helpful , cheerful and best of all …knew exactly what I wanted. Brilliant team!
企業が回答しました
⭐⭐⭐⭐⭐ Absolutely brilliant service from Inspire Telecom! After being messed around by my previous provider, Inspire stepped in and got me back online within 24 hours. The whole process was swif... もっと見る
企業が回答しました
企業情報
Inspire Telecom について
当該企業による記述
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
当該企業による記述
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
連絡先
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, 英国
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
Before you switch, check your stability.
4.9
優良
599件のレビュー
ネガティブなレビューの 100％に回答しています
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Inspire Telecom からの回答
Thank you for your kind feedback!
We’re so pleased to hear that Liam and Megan were patient and supportive, providing the right level of care and understanding to every customer is incredibly important to us.
We’ll be sure to pass your lovely comments on to them.
The Inspire Telecom Team
Excellent service.
On Friday 10th Apr., we had no internet connection. Tried various tests like resetting the router etc. but to no positive effect. Phoned Inspire and was answered at once. Described the situation and was told they would investigate and call us back A shore time later we were told that Openreach were working on the lines and it was affecting our area. Not the fault of Inspire. It was hoped to be completed in a few hours. Next day we still had no connection but in a phone call from Inspire we were told that Openreach wouldn’t but sending updates as it was the weekend but it was hoped connection would be made later that day. It was. Inspire did all that was possible to keep us informed in a situation not of their making..
2026年4月11日
Inspire Telecom からの回答
Thank you for taking the time to share your experience.
We’re really pleased to hear that you felt kept informed throughout the issue. Situations like this can be frustrating, so we always aim to communicate clearly and keep our customers updated every step of the way.
It’s great to know this made a difference, and we appreciate your understanding while the work was being carried out.
The Inspire Telecom Team
Inspire Telecom からの回答
Thank you for your feedback!
We’re really pleased to hear your renewal was quick and straightforward, and that all your questions were answered clearly. That’s exactly the experience we aim to provide.
The Inspire Telecom Team
Inspire Telecom からの回答
Thank you for your kind words!
We’re really pleased to hear you found our team patient and helpful, it’s something we pride ourselves on, so your feedback is much appreciated.
The Inspire Telecom Team
Inspire Telecom からの回答
Thank you for your feedback!
We’re really glad to hear that your query was handled helpfully. Providing clear and supportive assistance is always our priority.
The Inspire Telecom Team
Helpfull and friendly
So nice to talk to a friendly and very helpful voice on the phone and not having to press endless numbers to get through...
2026年4月7日
Inspire Telecom からの回答
Dear Betty
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed speaking with our team and that you were able to get through without the frustration of endless menus. We believe in keeping things simple and personal, so it’s great to know that made a difference to your experience.
The Inspire Telecom Team
Thankyou Inspire for helping me .
Thankyou Inspire for helping me out with a tricky operation acquiring Full Fibre broadband.
Everyone was most helpful , cheerful and best of all …knew exactly what I wanted.
Brilliant team!
2026年3月27日
自発的なレビュー
Inspire Telecom からの回答
Thank you so much for your kind words!
We’re really pleased we could help you through the process of getting Full Fibre set up, we know it can sometimes feel a bit tricky, so it’s great to hear the team made it easier for you.
It’s especially nice to know you found everyone helpful, cheerful, and knowledgeable, that’s exactly the experience we aim to provide.
The Inspire Telecom Team
Small is best.
My wife and I have been with Inspire for about 10 years now. A wise choice after my last provider, if we ever had a problem we could never get hold of anyone to talk to.
Also left on the phone for ages waiting for someone to answer (very frustrating).
Usually inspire answer the phone very quickly, also I have got to know staff Megan, Ryan and Ollie by voice ten out of ten for helpfullness and friendliness. This is worth an awful lot to me and other companys would do well to take a lesson from it.
David Fisher.
2026年3月26日
自発的なレビュー
Inspire Telecom からの回答
Hi David,
Firstly, thank you so much for your loyalty over the years, that really means a lot to us, your review truly reflects exactly what we work so hard to deliver every day. We’ve always aimed to be different from the rest .
We’re especially pleased to hear how much you value being able to speak to someone quickly and receive a friendly, helpful service. Megan, Ryan and Ollie will be delighted to hear your kind words and we’ll be sure to pass this on to them.
We truly believe that great service makes all the difference, so it’s fantastic to know this has stood out to you.
The Inspire Telecom Team
Inspire Telecom からの回答
Thank you for your lovely feedback!
We’re so glad you found our team helpful and friendly, and that getting in touch was quick and easy. That’s exactly the experience we aim to provide every time.
The Inspire Telecom Team
Highly recommend
They always answer the phone speedily. You speak to a real person who is courteous and friendly and manages to reassure. They are the best.
2026年3月24日
Inspire Telecom からの回答
Hi Ann,
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that you’ve had such a positive experience with our team. Providing quick, friendly, and reassuring support is exactly what we aim for, so it’s great to know we’re getting it right.
The Inspire Telecom Team
Inspire for telephones and broadband
I have found this company very good, they have answered all my questions. They try to do the work as soon as possible. I would say they are a good telecom company and they keep you informed about what is happening.
2026年3月11日
Inspire Telecom からの回答
Hi Jane,
Thank you for your kind review.
We’re really pleased to hear that you’ve had a good experience with our team and that your questions were answered clearly. Keeping customers informed and getting things resolved as quickly as possible is very important to us, so it’s great to know this came across.
We really appreciate you taking the time to share your feedback.
-The Inspire Telecom Team 😊
Excellent service
2026年3月9日
Inspire Telecom からの回答
Hi Elizabeth,
Thank you for your review! We’re really pleased to hear you received excellent service.
We truly appreciate you taking the time to share your feedback.
- The Inspire Telecom Team 😊
They answer quickly, are always polite and knowledgeable.
They are always fast at answering the phone , they are knowledgeable & don't mind me asking stupid questions, I found that people were calling me but the mobile didn't ring or register a missed call, I was told to turn it off and reboot it , they phoned back to check it had worked, it did.
Not everyone understands tech, thank goodness they don't mind explaining things in simple English, they are always polite, if that person doesn't have the answer they get help and phone back rather than guess, most of all they don't make you feel stupid because things that turn out to have a simple correction seem to be to me very tricky, so I check with them first, they are always helpful, many thanks, my mobile is behaving itself now & I remember to reboot weekly now.
2026年2月21日
Inspire Telecom からの回答
Hi Evelyn,
Thank you so much for taking the time to leave such a thoughtful review.
We’re really pleased to hear that our team were able to help resolve the issue with your phone and that the advice worked. It’s great to know you found the team polite, knowledgeable and happy to explain things clearly, that’s exactly the experience we aim to provide.
There are no such things as “stupid questions” when it comes to technology, and we’re always happy to help and make things as simple and stress-free as possible. We’re also glad the follow-up call was helpful and that everything is now working as it should.
Thank you again for your kind words and for choosing Inspire Telecom.
– The Inspire Telecom Team 😊
Inspire Telecom からの回答
Hi Mark,
Thank you for your kind review! We're really pleased to hear you received great service and that everything was resolved for you first time. Our team always aims to provide courteous and knowledgeable support, so it’s lovely to know that came across.
Thanks again for taking the time to share your experience.
– The Inspire Telecom Team
Whenever I have had cause to contact…
Whenever I have had cause to contact Inspire Telecom their customer service has always been excellent. Responses to my queries have been quickly resolved in a friendly and efficient manner
2026年2月17日
自発的なレビュー
Inspire Telecom からの回答
Thank you so much for your kind words!
We’re thrilled to hear that every time you’ve contacted us, you’ve received excellent service. Providing friendly, efficient support and resolving queries quickly is exactly what we aim for, so it’s wonderful to know that’s been your experience.
We truly appreciate your support and look forward to continuing to deliver the service you deserve.
The Inspire Telecom Team
Inspire Telecom からの回答
Hi Lorraine,
Thank you for your lovely review!
We’re so pleased to hear that everything was easy to arrange and that your transition went smoothly.
If you ever need us, we’re only a phone call away.
The Inspire Telecom Team
We recently moved house
We recently moved house, and Inspire ensured that telephone and Internet were up and running from day one.
2026年2月2日
Inspire Telecom からの回答
Hi Richard,
Thank you so much for taking the time to leave us a review!
We’re delighted to hear that your move went smoothly and that your telephone and internet were up and running from day one. Moving house can be stressful enough, so it’s great to know we could make at least one part of it simple and hassle-free for you.
If you ever need anything at all, we’re always here to help.
The Inspire Telecom Team
Good to Know
Jess and the team from Inspire helped me cancel my transfer when I made the mistake of opting for a cheaper internet provider. I soon found this translated into poorer customer service.
2026年1月17日
Inspire Telecom からの回答
Hi Virginia,
Thank you so much for taking the time to share this. We’re really glad Jess and the team were able to help get things sorted for you. It’s true that cheaper isn’t always better, especially when it comes to customer service, and we’re proud to be there when our customers need us most. Thanks again for choosing Inspire – we really appreciate your trust.
– The Inspire Telecom Team 😊
Really excellent service from all.
Really excellent service from Jessica, Ryan and Megan. Quick response on telephone, helpful advice immediately and everything up and running quickly. Thank you.
2026年1月17日
Inspire Telecom からの回答
Thank you so much for your lovely feedback. We’re really pleased to hear that Jessica, Ryan and Megan were able to help so quickly and get everything up and running for you. Providing prompt, helpful support is exactly what we aim for, so it’s great to know that came through. We’ll be sure to pass on your kind words to the team. Thanks again for taking the time to share your experience.
– The Inspire Telecom Team 😊
Inspire Telecom からの回答
Thank you for your lovely feedback. We’re really glad to hear you found the team helpful and that everything was dealt with promptly. We appreciate you taking the time to leave a review.
– The Inspire Telecom Team 😊
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