IQ Glass レビュー 

176
•
TrustScore 5段階評価の4.5

4.3

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5つ星のうち5の評価

We were recommended IQ Glass by our architect and they definitely didn’t disappoint. We literally just turned up unannounced on a gloomy Friday afternoon. With only 20 mins before they offici... もっと見る

企業が回答しました

5つ星のうち5の評価

Welcoming staff at reception and relaxing atmosphere. Great offer of windows and additional materials like cladding and wardrobe design. Very professional and well-prepared staff, like Sarah who s... もっと見る

企業が回答しました

5つ星のうち5の評価

Ample parking spaces for the visit. Welcomed by Jessica with the offer to bring in our Tasmanian Devil who was in the car. Our host for the visit, Jess Nixon was helpful & informative, despite h... もっと見る

企業が回答しました

5つ星のうち2の評価

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they s... もっと見る

企業が回答しました

企業情報

  1. ガラス商人
  2. ・
  3. アルミ窓製造業者
  4. ドア提供業者
  5. 窓提供業者

当該企業による記述

IQ Glass is the UK's leading specialist glazier, renowned for its decades of expertise in delivering cutting-edge, high-performance architectural glazing solutions throughout the UK and beyond. With a deep understanding of buildability and innovation, we provide bespoke glazing systems that seamlessly blend functionality with aesthetic design, transforming spaces with precision and advanced technology.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

176件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(176)

過去12か月のレビュー数: 33件

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5つ星のうち5の評価

A lovely visit to Sky House

Ana Maria was an absolute delight. She knew I was looking for sliding doors and discussed them in great detail. She then went into Bi-fold doors, interesting but she did agree that they would not be suitable for my needs.
As this was my first visit, she then took me on a tour of Sky House. This is an exhibition space for several glass companies and a modern interior design showroom.
Ana (who works for IQ Glass) was quite happy to show me displays from other companies, and we finished on a roof top overlooking the Metropolitan line railway rack and chatted for a while before I left.
Sky house is being extended, so it will be interesting to go back there some time.

2021年4月22日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review Richard, I will make sure your positive feedback reaches Ana Maria. We'd love to have you back at Sky House once our renovation works are complete, there will be plenty of exciting updates!

5つ星のうち4の評価

Alfreton Close

Alex Williams and his team were very helpful in the year long process it has taken to complete my job.
The team were timely and worked hard to complete the job.

2021年3月3日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review! We will make sure your positive feedback gets passed on to Alex and the team.

5つ星のうち1の評価

We had a terrible experience with IQ

We had a terrible experience with IQ. After posting on Facebook the number of customers who have reached out to me for advice has been sobering. My advice would be: if you have to use this company, make sure your builder is really clear about the proposed interface (between building and glass) as IQ doesn’t work with your plans/proposals in this regard: you have to work around theirs. When things go wrong, they are no help at all. And as you have to pay upfront you have no recourse. There are other high end glass companies. Wish we’d gone with them and not IQ.

2021年2月17日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Wendy, we are sorry to hear you had a negative experience. From looking at our records, I can see that any confusion regarding the weathertightness and responsibility of the building structure was cleared up in September 2020. We do work with architectural drawings and plans to ensure the suitability of our systems within the building envelope and I can assure you these are all things that are taken into consideration and discussed upon ordering. I can see that the project is now complete, but please don't hesitate to get in touch with us if you have any further questions or queries, we would be happy to clear up any confusion in order to leave you with a better experience.

5つ星のうち5の評価

Fantastic experience with IQ after a…

Fantastic experience with IQ after a dreadful experience being let down by another company. IQ were so helpful, responsive and went out of their way to amend the product we ordered to overcome obstacles caused by our build. Would highly recommend them, great from initial consultation through to installation. Thanks IQ!

2021年2月11日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review Emma! We're so glad we could step in and save your project, always happy to help.

5つ星のうち5の評価

Bi-fold door virtual consultation

Really helpful advice from Ana Maria on our initial virtual consultation.

2021年1月28日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

We're glad your virtual consultation went well and will make sure to pass your feedback on to Ana Maria!

5つ星のうち5の評価

Our visit was very efficiently…

Our visit was very efficiently organised, especially considering the pandemic. Our consultant was very knowledgeable.

2021年1月4日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review! We're glad you enjoyed your visit despite the differing circumstances.

5つ星のうち5の評価

Big thumbs up

A very useful, insightful first visit. Ana Maria answered all our questions fully, helping us to hone options and crystallise ideas for our extension to a grade 2 listed cottage. First rate.

2020年12月16日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review Sue! I'm glad you enjoyed your visit and I will make sure Ana Maria receives your feedback.

5つ星のうち1の評価

I would rate this less than one star

I would rate this less than one star. I am waiting weeks and weeks for them to ge their act together. Very slick sales pitch but totally useless project manager if I hadn’t already paid the deposit I would be walking away from this company

2020年12月16日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Jacky, I'm sorry to hear you're having a negative experience with IQ and I know that you are keen to move your order onto the manufacturing stage. I can see that when your original drawings were issued, there was a gap of around 8 weeks before we heard anything back - this will have affected the process of getting the project to manufacturing stage. When we conducted an initial site visit, despite the checklist that was completed by yourselves, we found there was no structural openings for us to measure or asses, causing further delays in the process. I believe there have been 3 drawing revisions issued to you so far, without any mention of the one/two pane split. The order was also placed and deposit paid on the basis of this item being installed in two panes. I can assure you items of this nature only include a very minimal structural silicone joint and there would be no visible frame as such. I can see that your drawings are currently waiting for your sign off - with a possible reprice if you decide to make changes. Once this has been completed we can get the project moved into the manufacturing stage. I hope this has cleared some of the confusion up for you, please do let me know if there is anything else I can help with and we hope you have a Merry Christmas!

5つ星のうち5の評価

The entire process From arranging the…

The entire process From arranging the appointment, arriving to being shown all of the products suitable for our project were spot-on. Ana-Maria’s attention to detail and personalisation was brilliant.

2020年8月26日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for your review Joe, so glad you enjoyed your showroom visit so much! We'll make sure Ana-Maria gets you feedback.

5つ星のうち5の評価

Initial meeting…

We have had one meeting so far with Ana-Maria who was a total professional, who explained clearly step by step the process, than went through the different products, again explaining in detail, very impressed, only had to wait a couple of days for quote, would definitely recommend.

2020年8月25日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Siobhan, thanks for your review and pleased to hear your initial meeting was so positive! We will make sure Ana-Maria gets your feedback.

5つ星のうち5の評価

We had our bi-folding doors installed…

We had our bi-folding doors installed yesterday. We are very pleased with them; beautifully engineered and very elegant looking. Throughout the process, we found everyone involved from the Design Team to the Installers very helpful, courteous and professional.
And very reassuring that there is an after care service if necessary. We wouldn’t hesitate to recommend them.
Beverley Silverstone.

2020年8月21日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review Beverley. We're so glad the installation process ran smoothly and you were pleased with our service from start to end. Enjoy your new bifolding doors!

5つ星のうち5の評価

Sky House visit

Sky House is a great opportunity to make a 2D brochure burst into 3D life as there is no substitute for seeing and trying the products in a real life setting.
Ana-Maria was very helpful and knowledgeable about the tremendous range of options on offer.
I would recommend anyone wanting to see a wide range of windows and doors arranges a visit, you will come away with lots of ideas (and perhaps a little anxiety that your budget might be stretched to the max!).

2020年8月11日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for taking the time to leave us a review Paul! We're so glad you had such a good experience visiting the showroom - there really is noting like seeing the systems in practice. We'll make sure Anna-Maria receives your feedback.

5つ星のうち5の評価

IQ Glass showroom visit

We visited IQ Glass showroom last weekend and were impressed by the visit, both in terms of the product quality, professionalism of our consultant and Covid-related protocols. Our solo, pre-booked appointment required other safety measures including temperature reading, hand sanitiser and social distancing instructions. Ana, our consultant, was knowledgeable and engaging, and the product range/ display was very good.

2020年8月1日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Sasha, thanks for leaving us a review! We're glad you enjoyed your visit and felt the safety measures we have in place are helpful.

5つ星のうち4の評価

Repair and sevice

Four years ago IQ Glass fully glazed our new extension and replaced all the windows in the original house. Apart from a delay in installation, all was completed very well and we were very satisfied. Four years on and one of our french door glazing units crazed so we needed to arrange for a replacement. I contacted April James, IQ's project manager, she was very helpful ordering the new unit and arranging for the installation. Darek, IQ's fitter arrived on time yesterday morning and soon had the new panel in place. He was very conscientious and went on to check the other windows and doors in the house to make sure they were all working well. He was very thorough and lubricated all the french doors and fixed any problems that he came across. We are very happy with the service that we received from IQ Glass, especially from April and Darek.

2020年7月8日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for leaving us a review Richard. We're glad to hear four years on you're still so pleased with your installation and our service. We will make sure your feedback is passed on to both April and Darek. Please don't hesitate to get in touch if there is anything else we can help with!

5つ星のうち5の評価

Minor issue with Schuco bi-fold door.

I had a minor issue with the Schuco bi-fold doors installed two years ago by IQ Glass.
I sent an email explaining my problem, and was promptly contacted by IQ to arrange a visit.
As we’re hardly close to their showroom, I would have been happy with a time slot in the next couple of weeks. As luck would have it, they had a job in the vicinity, and could fit us in the following day. By 8.00am they had been and gone and the door fixed.

That kind of service is very rare nowadays.

Many thanks IQ

2020年7月6日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Stephen, thanks for the review. I'm glad to hear your bifolding door was serviced so quickly and efficiently. Please don't hesitate to get in touch if there's anything else we can help with.

5つ星のうち5の評価

I had some post installation issues…

I had some post installation issues with my bi-fold doors and IQ Glass were able to quickly respond to send out an engineer to investigate. Razvan the engineer was able to diagnose and remedy our issues in one visit.
great after sales service

2020年7月2日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for the review David! We pride ourselves on providing great service no matter what stage the project is at, I'm glad to hear everything was handled so efficiently for you.

5つ星のうち5の評価

IQ quality service

The products that IQ glass provide have exceeded our expectations, in both design and quality of build. Unfortunately though things do break and when they do the IQ team are very responsive and timely, in resolving the situation. Thank you Peter

2020年6月30日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Peter, thanks for taking the time to leave us a review! We're so glad you love our luxury products and that your issue was resolved quickly. Please don't hesitate to get in touch if there is anything else we can help with.

5つ星のうち5の評価

Excellent after sales-service

Excellent after sales-service. The technician was punctual, quickly identified the lock mechanism problem, explained the root cause and fixed it. Impeccable job and very efficient.

2020年6月22日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Eric, thanks for leaving us a review. Glad to see our technical team provided excellent service and resolved your issue so efficiently. Feel free to get in touch if you have any further questions or queries!

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