IQ Glass レビュー 

176
•
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We were recommended IQ Glass by our architect and they definitely didn’t disappoint. We literally just turned up unannounced on a gloomy Friday afternoon. With only 20 mins before they offici... もっと見る

企業が回答しました

5つ星のうち5の評価

Welcoming staff at reception and relaxing atmosphere. Great offer of windows and additional materials like cladding and wardrobe design. Very professional and well-prepared staff, like Sarah who s... もっと見る

企業が回答しました

5つ星のうち5の評価

Ample parking spaces for the visit. Welcomed by Jessica with the offer to bring in our Tasmanian Devil who was in the car. Our host for the visit, Jess Nixon was helpful & informative, despite h... もっと見る

企業が回答しました

5つ星のうち2の評価

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they s... もっと見る

企業が回答しました

企業情報

  1. ガラス商人
  2. ・
  3. アルミ窓製造業者
  4. ドア提供業者
  5. 窓提供業者

当該企業による記述

IQ Glass is the UK's leading specialist glazier, renowned for its decades of expertise in delivering cutting-edge, high-performance architectural glazing solutions throughout the UK and beyond. With a deep understanding of buildability and innovation, we provide bespoke glazing systems that seamlessly blend functionality with aesthetic design, transforming spaces with precision and advanced technology.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

176件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(176)

過去12か月のレビュー数: 33件

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5つ星のうち5の評価

Great customer service (thanks April &…

Great customer service (thanks April & Zosia)...
We jammed the window, tried all the quick fixes they suggested (not jamming a pebble under the window in the first place would have been the easiest one!), they then sent a team out the next day who in addition to resolving the problem sorted a few other (also self inflicted) issues with the windows and showed us how to sort them ourselves next time. Couldn't be happier with the swift resolution which is great because I have a lot of their windows!

2020年6月17日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Charlotte, so glad to hear your problem was dealt with so efficiently! Thank you for such a positive review, please don't hesitate to contact us if anything else comes up.

5つ星のうち5の評価

Professional Experts

So pleased with the service received and the quality of the work undertaken with our extension. Thoroughly professional throughout and very refreshing at the level of expertise and communication from IQ Glass. Would 100% use them again and also believe they are now carrying out some work for one of our neighbours after we mentioned them.

2020年6月17日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi there, thanks for taking the time to leave us a review. Glad to hear you're so pleased with your project and thanks for recommending us to your neighbour! Please let us know if you have any further questions or enquiries :)

5つ星のうち5の評価

Excellent Service - Highly Recommend!

I tasked IQ with our property project in installing the sliding doors at the rear of our property. It has completely transformed our home. The staff are very professional and helpful along the process. I would highly recommend IQ and do to my friends and family!

Thank you to everyone at IQ!

2020年6月3日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Jack, thank you for taking the time to leave us a review. So pleased to hear the sliding doors have made such a difference to your home! Please do not hesitate to get in touch if there's anything we can help you with in the future.

5つ星のうち5の評価

Always a pleasure to deal with

Always a pleasure to deal with, professional and expert in their field. IQ have provided glass for several of our projects, and a whole “glass box” extension. We love the result and rely on IQ for sound advice.

2020年5月27日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for your positive feedback Ruth, we're so pleased you find our technical advice so helpful. Looking forward to working on more projects with you in the future!

5つ星のうち5の評価

IQ are truly experts in the field of top notch glazing

IQ are truly experts in the field of high end glazing. We could not be more pleased with the work done for us which has transformed our home. We now have 270 degree views around our garden from ceiling to floor. The teams who installed and sealed the windows and sliding doors were so professional and efficient. We had no doubt they knew exactly what they were doing.
Our experience of customer services (the contracts manager) was extremely good. Emails were replied to swiftly and we were kept updated when there was a slight wait for a particular part.
I would not hesitate to recommend IQ to others.

2020年5月15日
自発的なレビュー
5つ星のうち5の評価

Fantastic job - outstanding service

Positive, caring and professional staff - they really went above and beyond with our new extension! It looks absolutely brilliant - me and my partner couldn't be more pleased
Thank you to everyone at IQ Glass

2020年5月14日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Harry, thanks for leaving us a review, I'm so glad you love your extension! If you have any further comments please don't hesitate to get in touch :)

5つ星のうち5の評価

Darek and April delivered outstanding…

Darek and April delivered outstanding customer service

2020年5月11日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for taking the time to leave us a review Philip. We will ensure April receives your feedback and please do not hesitate to reach out if you have any further questions or comments.

5つ星のうち5の評価

Excellent bifolding door service

Darek serviced our bifolding doors and he did an excellent job: he was on time, polite, friendly and thoroughly checked all the panels. I am very pleased with his work especially in a period when it is difficult to find skilled labour.
Well done also to April who quickly arranged the visit and found in the archive all the information before the visit so that Darek knew exactly what to expect.

2020年5月9日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Andrea, thank you for leaving a review. We're pleased to hear your bifolding door service was completed so efficiently. We will be sure to pass this feedback back to Darak and April.

5つ星のうち5の評価

High Quality Experience

IQ Glass designed and installed our glass room/doors and the balcony at the rear of our house and the service and quality of work was of the highest order and we have already recommended this company to our friends.

2020年4月27日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Thanks for your positive feedback, I'm glad you're so pleased with your project. Please do not hesitate to get in touch if you have any further questions.

5つ星のうち1の評価

Would not recommend

Being a builder, I found IQ Glass company very poor! Numerous wide ranging problems, would defiantly not recommend use as contractor's to recommend to cilents. Stay well clear

2020年3月30日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Joshua, thanks for getting in touch and I'm sorry you've had a negative experience with us. Can you provide me with a project reference number or address so I can look into this for you? Then we can see what went wrong and try to rectify any ongoing issues.

5つ星のうち1の評価

Shockingly bad experience start to…

Shockingly bad experience start to finish: quotes wrong/drawings wrong/delivery delayed/ windows repeatedly delivered wrong size/substandard/manufacturing poor/customer service/installation BAD. Delay upon delay. So many Mistakes. Damage to our property. Lies/fobbing off. It’s been hell. We’ve got something we’re 85% happy with now, but we’ve had 6 months of snagging, many days off work to fix it. Sheer bloody mindedness and the fact we paid a fortune making us not want to give up got us roughly where we wanted in the end, but I suspect many other customers have been left high and dry. They talk a good game and have a lovely showroom and PR but should be avoided at all costs.

2020年2月5日
自発的なレビュー
5つ星のうち1の評価

.....and still the nightmare with IQ…

.....and still the nightmare with IQ Glass continues!!!!! Building Regs visited site yesterday and will not sign off the glass structure....yet more delays and frustrations....the UK's leader in architectural glazing solutions company??????? 😂😂 Far from it!!!! DO NOT USE THIS COMPANY!!!!!

2019年12月6日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Sarah, thanks for taking the time to write a review and I'm sorry you felt you didn't receive a 5 star service from IQ. I can see that the last stages of your project were completed at the end of January so I hope everything is sorted now. Please do not hesitate to contact us if you have any further queries.

5つ星のうち1の評価

Please do not approach IQ glass for…

Please do not approach IQ glass for glass doors. The windows do not fit, the locks are not secure, the panels are.different colours and it looks awful. If that wasn't bad enough, you try to ask for help to resolve these issues and you are met with nothing but silence,.not even an email acknowlement or return of a call, just nothing! This applies to the contract manager right up to the directors. I'm amazed that this company is still operating!

2019年11月14日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi Louise, I'm sorry to hear you feel you've had a negative experience with IQ, I can assure you all of our window and door systems are security tested and surpass the requirements. Can you provide me with a project reference number or address to look into this for you? Then I can asses what stage the project is at and see what I can do to help with any issues. Thanks.

5つ星のうち1の評価

Terrible service

Terrible service, I can see why the trust pilot site says the company has not claimed it Trust pilot review and does not actively seek feedback - I cant see it being positive in a lot of circumstances, my experience has not been a positive one

2019年7月31日
自発的なレビュー
IQ Glass ロゴ

IQ Glass からの回答

Hi there, we are sorry you felt you did not receive a 5 star service from IQ. Can you give me any information about the project in reference so I can look into it? We constantly ask for feedback at each stage of our process and also conduct satisfaction questionnaires at the end of the project in order to streamline our practices and services. I apologise that we fell short on this occasion.

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