iRock School of Music レビュー 

89
TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Both my kids go to irock and they love it. My son has autism and adhd and without going into detail there was an incident and the way irock handled it, it was incredible. I have a huge respect for... もっと見る

5つ星のうち5の評価

iRock really does rock! My Grandson has really enjoyed his sessions and has been learning keyboard. He has autism and the staff are wonderful. His confidence is growing and it’s been wonderful watchin... もっと見る

5つ星のうち5の評価

My Daughter Really enjoys IRock sessions at he'd school, she has said it makes her more confident and enjoys performing infront of a large audience. She said she has gained more friends and loves... もっと見る

企業が回答しました

5つ星のうち5の評価

iRock has been fantastic for my daughter over the past 2.5 years. The coaches are highly experienced and brilliant at helping children learn different instruments while also teaching them how to wor... もっと見る

企業が回答しました

企業情報

  1. 音楽学校

当該企業による記述

Our in-school rock and pop band lessons provide an amazing confidence boosting experience for children.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

89件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(89)

過去12か月のレビュー数: 16

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5つ星のうち5の評価

iRock have been amazing for my…

iRock have been amazing for my daughters development, she loves her lessons and the teacher!

2023年10月27日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Amelia,

Thank you so much for your lovely feedback of our iRock lessons and bandcoach's! I hope you are looking forward to the upcoming end of term concerts like we are!

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち5の評価

My daughters confidence tranformed!

I saw my daughters confidence completely transform during her time with iRock, I never thought I would see her get up on stage and sing in front of a large audience! Thank you iRock for being so encouraging, patient and all round awesome!

2023年11月1日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Holly,

That is so amazing to hear, thank you for sharing. I hope your daughter continues to enjoy her iRock lessons.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち5の評価

My daughter loves iRock classes

My daughter loves iRock classes. She has been attending the classes since reception. The variety of instrument or vocals that is offered it amazing. When my daughter wanted to try and different instrument it was completely encouraged. I feel iRock really enhanced her confidence. She was always quite shy, but was confident to perform with iRock infront of the entire school. I could not recommend iRock more.

2023年7月8日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Emma,

I am so glad your daughter got to try such a variety of instruments! Its so amazing to see the children preform to a crowd! Thank you for sharing your amazing feedback with us.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち5の評価

Highly recommend

My daughter absolutely loved her irock lessons! She gained so much confidence from singing in front of an audience and being part of a band. I would highly recommend them.

2023年10月30日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Rhianan,

We're super happy that your child thoroughly enjoys rocking out in the iRock sessions and has gained confidence whilst having fun! We thank you for your continued support.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち1の評価

If your child so happens to be…

If your child so happens to be ‘unfortunate’ enough to be left handed, then don’t bother with this lot. Our son was so excited to learn guitar and this seemed like such a good idea…equipment provided, ‘professional’ coaches, all in a school setting. Rather than reach out to us, or his school…they decided to tell the poor boy in his first lesson that if he wanted to carry on he would need to get a left handed guitar and bring it along. While I appreciate that not everyone is left handed, punishing children by excluding them for being so without any form of communication or sympathy is beyond unacceptable. When calling to raise the issue (after emailing and getting zero response) the only response was ‘Oh does he want to do piano instead then?’…no explanation, just an attempt to keep the money coming in. Beyond disappointing.

2023年9月11日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Dan,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

Although we do not provide left handed guitars our band coaches regularly adapt their teaching to work with children that are left handed. We even have a number of left handed staff who teach and play on 'right-handed' guitars. I am sorry there seems to have been some miscommunication here and we would love the chance to discuss this further. Please reach out to us with the below contact details.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち3の評価

Not great

Not great. They rather over-hype themselves. It’s a fairly faceless organisation from the parent/guardians PoV presumably set up for out of work young musicians to gain mentoring experience and obtain some kind of regular pay, all the while exploiting families with hopeful young kids. We were led to believe there would be some kind of performance the children were working towards but this never happened and when questioned, I received a dismissive ‘school said no’ response, then my kids subscription ended after a paultry six weeks of missed playtimes (and very little else from what she tells me), and that was that. Doesn’t seem to have done her much harm but not sure what the point was. I’d just suggest approaching these sessions with caution, and through personal trusted recommendation.

2023年7月21日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Ems,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this as this is normally a highlight of our children and parents!

iRock is about more than just music, it can have such a positive impact on your child's well-being and confidence and I hope that your child had a positive experience in the time she was with us.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち1の評価

My son had lessons as the tutors came…

My son had lessons as the tutors came to his school to provide one 30 minute lesson per week. He was really excited to learn an instrument and loved every lesson, unfortunately they seem to only care about the money, they have barely learnt anything, they've missed lessons, one of the last ones we had an email stating the tutor would not be able to make the lesson in 2 weeks time, so next week they would have an extra lesson on a different day of the same week to make up for the missed one. They did come to the school, but missed out my sons class, so he did not get that. After the school contacted them about this, they said the tutor arrived late due to traffic, and didn't have time to give my sons class the lesson, that they would give the missed time with the next lesson (last one of the school year). Guess what? They didn't get any extra time, I even asked the teacher to check the time when they left and when they came back from iRock so i knew if they really did have the promised time. Wow, so I have emailed them a few times, asking if they're going to refund the money for the missed lessons, as there was also one earlier in the year too with the tutor off for sickness. They refused to admit they're at fault and won't refund, if its £35 per month for 1 child, excluding all the half terms, bank holidays etc there have been over this term (obviously was loads in may too), then I'd LOVE to know how much they extort for the same amount of time with no days/weeks off school because I feel robbed. Top it off even though it's finished now I also just had an e-mail confirming my continued direct debit, why on earth would I continue paying for this? Firstly it's finished, secondly even if it wasn't I would rather my money go to a private tutor, atleast my son would learn something worthwhile.

2023年8月8日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Gerogina,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

I am so sorry that you and son did not have the best iRock experience this is not how we want our customer's to feel.

iRock is a monthly subscription providing a minimum of 33 lessons per year or 30 band lessons and up to 3 end of term concerts. We aim to attend schools every week during term time however if iRock can not attend a lesson we will always aim to book in a make up session or provide a refund if we fall behind on our quota.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち1の評価

Absolute rubbish

Absolute rubbish. Don’t bother. My son has done this club for the past year- all they care about is making money- and their terms and conditions are carefully worded so they don’t compensate you when they cancel lessons. And they cancel lessons a lot as they are unable to keep teachers very long.

They kept delaying the performances again and again. Our school was thoroughly fed up with them.

Poor feedback. Terrible customer service. Go with anyone else. Our school isn’t renewing them again for September.

2023年7月10日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi Katie,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

If we ever have to cancel our iRock lessons we always work hard to get lessons covered and when this is not possible we aim book in additional sessions.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this.

Since you posting this review in July we have now launched our iRock Parent Account that allows you to keep up to date with your child's iRock journey including band memories, feedback and timetables.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

5つ星のうち1の評価

iShock is a more fitting name for this school of rock

My son joined this after school club in June 2022. The company insisted on a direct debit payment and reduced the amount for June to reflect the late start. However, the full fee was charged in July, despite iRock only delivering 2 sessions that month (in contrast with 4 in June). I was given the full price in April of £56.34 and was told it was for 8 weeks. But they in fact only delivered 6 in total because they hadn’t realised the school finished early and also misquoted the number of sessions. They refused to refund the undelivered session and instead claimed that there is no price per lesson because they are “a subscription service” to add insult to injury, they didn’t not hold end of term concert for the kids and instead emailed us a 40 second video of them playing TWO keys on repeat while counting 1, 2, 3, 4…in short, they are dishonest, shambolic and breached every item of their contract. They taught the kids very little in the time they had. The worst after school club we have ever experienced!

2022年7月5日
自発的なレビュー
iRock School of Music  ロゴ

iRock School of Music からの回答

Hi KS,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

I can confirm iRock is a monthly subscription service collected via direct debit over 11 months of the year. This ensures there is no long term commitment and the subscription can be cancelled any time. As I cannot locate the details of your account using your username I unfortunately cannot comment on the specific pricing you mention. However if you would like to discuss this further please reach out to our office via phone 0330 174 2655 or email info@irockschool.com and one of my team will look into this asap for you.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655


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