iScooterGlobal.UK レビュー 

5 stars! Absolute amazing service. Very lovely people who are willing to help. Delivery was sooo speedy. Able to track each tracking point. Any issues they are great to help. Definitely recommend

Costumer drive is really good and so helpful, and very prompt on replying.

After buying my mum a mobility scooter which turned out not to fully suit her needs, we tried to deal with customer services to arrange to exchange (paying the difference) for an alternate version (folding), however we have had nothing but obstruction and told that we would not even get a full refund if it was returned and there is no option of the exchange and additional payment we had asked about. All in all it seems the company are happy to take your money and then act like you have no statutory rights and definitely have no interest in working with the customer to ensure everything works ok and you’re happy with your purchase. Very disappointed and would not recommend buying from this company.

Bought an iscooter mobility scooter, paid a bit more for an upgraded one, didn't get it out of box for about a month and half after receiving it as its for my partner who has incurable cancer and he was ill, got it out put it together and lasted all but 1 day so stuck in the garage unusable, waste of money, now have to save for a new and better one as iscooter were no help because it was after the 30 days. Avoid at all costs very unhelpful and bad product.

Good and excellent

I’m really disappointed with the customer service I have received from iScooter this time.

When I initially contacted them about returning a scooter, they were very prompt with their replies and were responding back and forth with me while we confirmed everything regarding the scooter. They even offered me a discount to keep it, but I politely declined as I simply wanted to return the scooter and receive a refund.

The scooter is unused, has been unboxed as requested, and I have confirmed that everything is in good condition and ready to be returned. All I have been asking for is the returns label so I can send it back and get my money refunded.

However, since making it clear that I want the refund, the communication has suddenly stopped. I have now been left with no response, despite the fact that they were replying very quickly when they were trying to resolve the issue and offering me a discount.

I find this extremely frustrating and stressful. I just want some help getting the returns label so I can send the scooter back and have my money returned. It really shouldn’t be this difficult.

What makes this even more disappointing is that I have previously had a very positive experience with iScooter. I bought my other son’s scooter from them last year and had excellent customer service, and we have never had any issues with that scooter. That experience gave me a very good impression of the company.

Unfortunately, this experience has completely changed my view. It feels like once I declined the discount and made it clear that I wanted a refund, the communication stopped. That is not how I expect a customer to be treated.

I really hope someone from iScooter sees this, gets back to me, provides the returns label and helps me get this resolved.

I ordered i9Max 500W Electric Scooter for my child and he is very happy with the quality of scooter. Delivery for fast as promised.

We had some technical issues as new user but customer support team helped us very nicely and technically.

Happy to choose Iscooter as first electric scooter for my child.

I recommend to avoid iScooter.

My scooter became completely unusable less than three years after purchase. Support told me to buy a replacement dashboard, but after waiting six months, I was informed that it had been discontinued and the scooter could not be repaired.

Previously, they also advised me to buy a replacement headlight that did not fix the original fault.

Their solution was a 10% discount on another scooter. So, after selling me a product they can no longer repair, they expect me to spend more money with them.

Poor product support, unavailable essential parts and an insulting resolution. I would not buy from iScooter again.

I have brought an e-scooter and an e-bike and so can honestly say the quality is great. The after sales team are also very helpful! A slight issue with either of the items they immediately help out hence why 2 items brought within a year :)) Their service is always amazing with politeness and professionalism throughout the query. I wouldn’t risk buying elsewhere!
Thanks for everything:)

Good communication from Karl when delivery was late due to courier .
Scooter appears to be good value no problems at moment .
Delighted with purchase.

The rear wheel on my DX5 Pro broke, and the iScooter team responded very quickly and solved my problem. Thank you very much.

Soy una persona sorda y la empresa atendió mi solicitud y aceptó enviar mi pedido al punto de recogida.

Sin embargo, no estoy satisfecha con la atención posterior. No me han explicado cómo solucionar correctamente el problema de la barra de apoyo de la cinta de correr, a pesar de que les envié varias fotografías.

Finalmente, he conseguido colocarla por mi cuenta, pero sigo sin recibir el manual de usuario en español, que he solicitado varias veces.

Sin el manual en español, no sé correctamente cómo utilizar todas las funciones de la cinta, como el tiempo, el kilometraje, la velocidad, etc.

Great choice of quality products. Excellent communication and prompt delivery. Highly recommend

Delivery service was awful,

The scooter i purchased developed a fault, i scooter customer service went above and beyond for my request. One happy grandson, thank you from the bottom of my ❤️.

From ordering to delivery was REALLY FAST haven't unpacked scooter yet but cannit fault wot i mentioned above THANKS

Disgusting company. Selling 2nd hand death trap mobility scooters as new, with old obsolete components, that could have blown up or anything. No saftey stickers from inspections or failsafe if dangerous faults occured. Not taking responsibility and not following their own terms and conditions/warranty. They seem to just do what they want, which is fob people off. I had to arrange my own diagnostic for my mum's dodgy battery. It was that old you cant buy them anymore, and it was used and had fraid wiring. The company refused to do anything. Kept telling my mum to pay the return costs herself ( from N. Ireland to UK) for it to be looked at. Even though we knew what was wrong from the one I had done and paid for myself, at the request of the company might I add. Then they reneged on the solution. Con artists.
They have breached several consumer rights laws and refuse to follow the Law.
As retail law is a long winded experience of which the customer unfortunately has to foot the bill to start, by taking them to court, most people cant be bothered with the hassle and stress, considering the cheap price of the scooters it just gets written off as a bad decision we learn from. That was my experience anyway. Knowing rightly I would win and get the money back, due to the breaches of Law ( having knowledge/qualifications in several departments of Law. Including Contract Law, with the retail aspect) and this has also been confirmed by solicitors and the C.A.B. Honestly, I just couldn't be doing with the hassle for a £600 scooter. I bought a replacement scooter for my mum from a local reputable company. Its worth paying extra for reliability and professionalism. This company is constantly getting away with it. I for one am fed up. I noticed the same problems have occurred several time's following my own negative experiences of dealing with my mums purchase from these unscrupulous sellers. Items coming from abroad too, which they dont tell you online when buying goods either. The majority of positive reviews I read are for new goods that have recently arrived. Guarantee when a problem arises, usually within 6 months, they wont find it so easy. If it puts the company out of pocket or out of their way, the customer is left worse off and extremely upset and stressed.
So, my point being, every customer who has been fobbed off and let down by this company should band together. I have noticed similar requests from other disgruntled customers also. By reporting them to trading standards etc. Or taking them to small claims court. Contacting the citizens advice line, you can fill out a report and trading standards will investigate the company. I have some extra discrepancies I have noticed that also need mentioning. I can not have this on my conscience, if I don't speak up. The amount of people that have been put in danger being sold these death traps and the company refusing to do anything is just heartbreaking. I should also mention the need for evidence ( keep yourself right). Of course I have this to back up what I say. Emails from customer advisors, from the start of logging the fault throughout several months of back and forwarding to the company. Unfortunately I dont have a record of actual phone conversations had, as these were very interesting, I have receipts from my own sourced diagnostic and a report stating the issue and battery being obsolete.
To the advisor reading this. Please dont insult me again by replying to this review, saying you will help and escalate the issue to a higher level. I have had this previously and was not suprised by the delay and ignorance in my reply from said " Higher level" agents. My mums iscooter from this company has been taken away and scrapped as unfit for purpose. The scooter was purchased by my mum in April 2025, a few weeks before she went into hospital to have a kidney removed, due to a cancerous tumor. A delayed delivery to start, with many calls and emails to chase this. Unaware it was coming from abroad. Luckily For my mum I was able to be there for the delivery when it finally arrived the day she was having surgery. A nightmare from start to finish.

Extremely good prices and helpful options. Scooter is great Allahumma Barik

I9 scooter failed after only 9 months – very poor after-sales service
My I9 scooter failed after just 9 months of use, displaying an E16 fault code. For a relatively expensive product, I find this completely unacceptable.
I followed I Scooter troubleshooting instructions and checked the cables. Everything appeared to be fine. I9 then asked me to provide a video of me checking the cables. I am not technically minded, so I had to get my neighbour to help me carry out the checks. I was unable to provide a video.
I subsequently asked iScooter to arrange a repair. They have told me they believe the problem is the motor, but this has not been properly demonstrated or diagnosed. An E16 fault can potentially involve the motor or controller, so simply stating that the motor is at fault is not particularly reassuring.
What is especially disappointing is that the motor apparently only carries a 6-month warranty. The scooter failed at 9 months, but that does not automatically mean I have no rights as a UK consumer. A manufacturer's warranty is separate from the consumer rights provided by the Consumer Rights Act 2015, and goods are expected to be of satisfactory quality, fit for purpose and durable for a reasonable period.
I contacted them again and offered what I believe was a completely reasonable solution: I would send the scooter to them for proper diagnosis and repair. If the motor was genuinely found to be the cause and they were entitled to charge me for it, I would pay for the motor. If the fault was found to be the controller or another component, I expected I9 to cover the repair.
They refused to agree to this and instead continued to ask me to provide another video.
I have even checked the motor wheel for resistance myself, and it appears normal, which raises further questions about how they have concluded that the motor is definitely the problem without properly inspecting the scooter.
I am not asking for anything unreasonable. I simply want a scooter that has failed after only nine months to be properly diagnosed and repaired.
The response from I9 has been disappointing throughout. Rather than taking responsibility for investigating a significant failure so early in the product's life, I feel I am being passed from one troubleshooting request to another.
I would strongly recommend potential UK customers look carefully at I9's warranty terms and, more importantly, understand that a manufacturer's warranty is not the same thing as your statutory consumer rights in the UK.
For me, the biggest issue is not just that the scooter failed after nine months — it is the lack of willingness to properly diagnose and resolve the problem.
Very disappointing product reliability and even more disappointing customer service.