iScooterGlobal.UK レビュー 

UPDATE 2026-08-23 – Credit where credit is due.

I want to add an important update to this review.

After the experience described below, my case was eventually taken over personally by Lilian, a Senior Customer Service Representative at iScooter.

From that point onwards, the experience changed considerably!

Lilian actually listened to what I was saying. She understood why I was frustrated, acknowledged the frankly ridiculous amount of testing and documentation I had already provided, and didn't treat me like another support ticket that needed another generic troubleshooting response.

Most importantly, her communication was consistently professional, personal and respectful. Honestly, this is someone I'd like to be working at any customer facing position to turn frowny customer to happy ones!

When something required further approval, she took ownership of it and escalated it herself. She kept me informed, gave clear timeframes, followed up as promised, and genuinely gave me the impression that she wanted to find a fair way to bring this very long saga to an end.

That deserves recognition.

My original review below remains unchanged because it accurately describes my experience with the iX5S and the support process leading up to that point.

But it would be equally unfair of me not to acknowledge when someone steps in and handles a difficult situation exceptionally well.

So, Lilian: BIG thank you.

You inherited a customer who was extremely frustrated with both the product and the process, and somehow managed to leave me with a much better final impression of iScooter's customer service.

Credit where credit is due — this is how customer service should be handled when things have already gone wrong.

Original review:

I bought an “off-road beast.” Apparently it needs a nap every kilometre...

There is something almost impressive about selling a scooter as a 1000W off-road machine, showing it conquering hills, and then producing something that becomes emotionally overwhelmed by a slight change in elevation.

Welcome to my iScooter iX5S experience.

On flat ground? Sure. It moves.

Show it a hill?
Things get interesting.

Speed starts disappearing.
20 km/h becomes 15.
Then 10.
Then 5.

On steeper sections I've genuinely had to start kicking with my foot to help my "1000W electric scooter" continue being an electric scooter.

Then comes my favourite feature:

"H"

"H" means the scooter has reached thermal protection. I know this because I've become far more familiar with that little letter than any customer should.

During one carefully documented 7.5 km ride, in cloudy 18–19°C weather, my iX5S overheated eight (8) times.

Not 80 km.
Not some brutal mountain trail.

7.5 km. On normal paved roads.

Three overheating events happened on the same street!

The scooter also repeatedly dropped below 10 km/h and sometimes below 5 km/h. It started fully charged and arrived showing 2 out of 5 battery bars.

At this point, I contacted support.

And this is where buying an electric scooter somehow turned into an unpaid engineering internship.

I've filmed the overheating.
Filmed the power loss.
Filmed the squeaking body parts.
Tested different modes.
Tested different speed limits.
Answered technical questions.
Mapped the entire route.
Mapped the failures.
Pulled elevation profiles.
Made them a presentation!!!

Then they wanted the throttle checked.
So I checked the throttle.

Then they explained that whenever H appears, I should stop riding and let the scooter cool for 30–60 minutes

Mine displayed H eight times, so according to that advice, my little 7.5 km journey could include somewhere between FOUR AND EIGHT HOURS OF COOLING BREAKS!?

At that point I'm not commuting.

I'm basically taking my scooter on a spa retreat.

After all this evidence, their latest question was whether I had taken it to a local repair shop.

No.

I bought a scooter. I didn't accidentally apply for a position in iScooter's R&D department.

I'm now trying to get it returned and refunded.

Maybe I received an unusually bad unit. That's always possible. But I can only review the product I received and the support I've experienced.

And based on that experience, I couldn't possibly recommend the iX5S.

If you're looking at one because €500 seems like a bargain for a powerful off-road scooter, I'd strongly suggest putting that €500 toward something better instead.

Because the iX5S certainly "looks" like an off-road beast.

Mine just forgot the "beast"-part.

Very poor customer service and misleading customers.

I bought this scooter so that I can walk my dog over the fields and footpaths around where I live (legs.aren't so good these days). It took a while to get used to handling it as i have never rode a scooter before.
It didn't take long, soon got the hang of it, climbs up hills just great. What fun I'm having now. Not sure the dog likes it as she getting left behind, so I have to stop and let her catch up.

Absolutely unreal professionalism by the staff from start of thenorder to even when we received the scooter and needed assistance there were second to none and emailed back strait away would highly recommend these scooters and there staff

It’s a really good Bike for the price and quality

Friendly sales communication. quick delivery "2 days!" excellent communication all round. I'm actually purchasing another If1 scooter they are so good excellent value for under £500

We have had trouble with our scooter and they have been so helpful in everything I can not thank them enough for everything amazing people

The scooter itself is actually good. I’ve ridden around 120 km so far and it has been working well. I’m happy with the performance and, so far, I have no complaints about the scooter.

However, I’m very disappointed with the seller regarding the promised free gifts. I was told that I would receive gifts for leaving a positive review. I did exactly that, but after leaving the review, nothing was sent.

In my opinion, this is misleading and should not be used to encourage customers to leave positive reviews.

To be fair, I’m giving an honest review: the scooter is good, but the promised gifts were simply not delivered. Don’t expect to receive them just because you leave a positive review.

We had some problems with the scooter that we bought from this company, and they have been very helpful in trying to get it sorted. Eventually we managed to get there and they also sent a couple of freebies out as well. Thanks.

ISC79053UK I just want to let people know if you buy from this company and something is wrong with your bike customer service is no help at all. i had a fault with the headlamp everything else works fine but the headlamp has wires hanging out of the plug so when connected wont come on also stops the hooter from working. I was actually going to buy another bike for my partner but i will now be looking else where for her please people dont buy from this company they will not help you i will take my loss and will never youse this company again.
Barry.

Update i sent them a video of the faulty wire and the headlamp and hooter not working one person said they have seen the video and another said we aint sent it so ive stopped emailing them as they just dont seem to care about our problem once again we will take the loss. Iscooter we will not remove this post so dont ask.
Barry.

Called them for days in a row. Last attempt took 57min of waiting and eventually they hang up on me. What a joke company... After only 9days of using the iscooter eco speed went down 9miles instead of 15 and sport speed went down to 15miles instead of 25.... crap

Excellent company to deal with, swift delivery 👌🏼

This company it's not the uk as stated and contact number 2 of them not able to speak to anyone also saying 2-3 days delivery but according to the people have bad experience avoiding the company it's the best way for what reason you are not providing UK telephone number instead it's the one oversize abroad I checked with reviews from another people have experience with the company not great battery etc etc I did try to use telephone number they provide it and it is NOT UK number iScooter does have UK telephone contact numbers (+44 1888 785356 and +44 8085 020608) her we go first number not the uk also typical US

Awful awful courier choice and terrible customer support. I called 3 times before even getting anyone useful, first 2 hung up. Last one just said 'we will escalate it'.

I get a text chat after the call from the courier straight up lying about 'pressing the buzzer' on my apartment to deliver and he was never here. Asked to return today 'No.'

After asking for a refund, they have requested I pay a 15% 'restocking fee' despite them never even attempting delivery!! Ridiculous behavior.

Awful company, avoid, have initiated a chargeback.

Now been 3 months since I’ve heard back from iScooter! Following my previous review, as expected, I received the generic request for order details. Following this, I received no follow up and no offer of support. It is extremely wrong for a company to abuse its warranty period and not provide customers with the service they deserve during this time. They seem happy to contact you after the warranty period to inform you that you are out of warranty, but if it’s active, they’re not willing to help! I can’t believe it.

The best scooter ever ix7 pro

Extremely disappointed with this e-bike. The battery life is terrible and nowhere near what was advertised. On top of the cheap build quality, I discovered the bike was shipped with used parts—the controller clearly had prior wear and tear despite being bought brand new. Avoid.It is not uk based business and they ship everything from china so take about 2 weeks to deliver you item not 1-3 woking days!

Easy to buy and fast delivery!lovely sccoter IF1,cheers

Karl from customer service has been brilliant and very helpful thanks

Good product, top quality, delivered on time and a reasonable price.