iScooterGlobal.UK レビュー 

I have given one star however it should really be zero starsI haven’t received my goods and you’re already asking me about the experience 🤬

Fast delivery and an awesome 8 percent off. Really pleased with my purchase.

Bought my son an i9 scooter last Christmas. Six months later the battery failed completely. Got a replacement battery and one month later it failed also. Customer support helped the first time although second time around they said the battery was not under warranty and I would have to pay for a new battery. When I challenged this I was then spoken to by a team leader who apologised and resolved the issue. Hopefully this battery lasts a bit longer. 🫣

I ordered a brand new W8 Scooter and it was delivered within a few days. I also bought a U Lock with it. Unfortunately the U lock got held up during shipping and I did not receive it in time. I really needed it to lock up the scooter for work. I had to order a new one from Amazon. However, Iscooter refunded me the funds for the lock and let me keep the lock when it eventually came. Apologising for the delay. I was very happy with their customer service via email. The only issue I had was I tried calling several times and could never get through. It would just hand up after a few minutes. That needs to be improved..LOVE the actual scooter though. Highly recommend.

The after sales experience was lovely, I previously got an scooter for my son which had some technical issue which was resolved my the customer care technical team. They provided excellent customer service. My son is smiling

i haven’t used it much yet but it’s amazing

Thank you team for supporting and helping me

SECOND UPDATE -
Decent customer service turnaround after initial assembly and specification issues I am updating my rating to 3 stars following a fast and proactive response from the iScooter support team regarding my M10 order.
Initially, the experience was disappointing due to deceptive drop-down specifications on the site regarding the battery capacities, alongside out-of-box manufacturing defects including a cross-threaded headlight assembly and an out-of-spec front quick-release skewer. As a mechanical professional, I wasn't happy with the initial quality control.

However, after contacting their support team with photographic evidence, a representative named Karl took personal ownership of the case.

They handled the dispute professionally and processed a £75 partial refund directly through my financing provider to cover the cost of the parts and corrections. Glad to see a company that actually takes customer feedback seriously and fixes issues quickly.

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NEWLY UPDATED REVIEW -

Deceptive Website Structure & Appalling Build Quality – Rejecting Under Consumer Rights Act.

After digging deep into my invoice data, I realized that I had technically selected the M10 Black variant. However, this only happened because iScooter’s website structure is incredibly deceptive, misleading, and unprofessional. They cross-reference pictures of their premium, dual-suspension, 27.5-inch wheel M50 hybrid model directly inside the layout for cheaper, lower-spec models, tricking customers into believing they are buying a premium package specification.

Having reluctantly accepted that the website's terrible layout had misled me, I decided to open the box to inspect the machine. As a professional engineer, I am absolutely appalled by the build quality of what I came across.

This is clearly not a fresh factory unit. Right out of the box, the headlight mounting bolt was already completely cross-threaded, there are visible scratches all over the handlebars, and the front fork quick-release skewer supplied in the bag is physically too long for the fork dropouts, meaning it bottoms out on the threads and cannot clamp the wheel safely. To top it off, the "free" tyre pump and mudguards are of the absolute cheapest, lowest-grade quality imaginable.

I am formally rejecting this entire delivery and claiming a full refund under the UK Consumer Rights Act 2015 (goods unfit for purpose and not of satisfactory quality). My Klarna dispute is fully active. Do not buy from this company unless you want a headache.

If I could give 0.5 stars I would.
At least one of us can admit we are wrong.

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I ordered what was explicitly listed as an EB3S / M50 Electric Mountain Bike, but iScooter’s warehouse dispatched their cheaper, lower-spec M10 model to my house instead. Their internal inventory database clearly has a technical error where they have cross-linked premium titles with cheaper product codes, and the customer is the one suffering for it.Trying to get this sorted via their customer service phone line was completely unprofessional. The agent literally put me on hold mid-conversation without a single word of warning. To make matters worse, they openly lied to me on the phone, claiming they couldn't see my email address in their system. They only backed down and admitted they had my email after I pointed out the obvious fact that my order number is directly linked to it.They then claimed they hadn't received any of my email messages, despite the fact that I am using Outlook and have verified delivery receipts on my end. They have currently promised me compensation for this shambles, so we will see what actually happens. As it stands, I have a factory-sealed box for the wrong bike blocking my hallway and a blocked Klarna plan. Absolutely terrible service so far.

disappointing! the ix5s iscooter looks the part and with 1000watt motor sounds the part, but in reality disappointed. very slow, struggles with minor up hill slopes dropping to 4mph, and overheating within a mile!
haven’t tried a bigger gradient but not holding out much hope.
don’t waste your money on this.

Ordered a scooter and there’s been nothing but issues with it since it’s been delivered. The company have been contact but they’re not replying. I also ordered a helmet for £89.99 and I’ve waited and waited for it to be delivered and today some kind of flat metal item has been delivered which looks to be some kind of table leg or something but it’s claiming to be the helmet.

Avoid this company at all costs!

Avoid iScooter – very disappointing experience
I had a very disappointing experience with iScooter. The scooter developed problems, and getting the issue resolved has been stressful and time-consuming.
I had to return the scooter and even pay for the return postage myself. To make matters worse, I had to open a case with PayPal to try and get my refund resolved.
The whole experience has caused me a lot of stress and frustration. Based on my experience, I would not purchase from iScooter again and would advise others to carefully consider their options before buying.
I hope my review helps other customers make an informed decision.

Use be good company scooter they first msde was brilliant.. not know. I brought iscooter i9 dont bother. one didn't last 6 months. Replaced it didn't last 3 months?? Yea 2 scooter didn't even last year??? If recommended company buy pure scooter real.giid company and good quality. Am in talkk get half money back. They made .e pay £40 replacement scooter delivery. Didn't even last long. Not rag it. Use it going 2 work and back home .i relied on scooter get home cause part time carer for my mum. Please think about what buy. Thsy are good on ohone try help?? Get bit pulling teeth

I have always bought from you guys the services is excellent the customer services is very quick response, delivery frame 3/4 working days very quick. My son it’s really happy with his bike

Love the scooter. Very easy to use

THANK you iscooter for everything you have done for me over the passed few months up to now i have ordered the mobility scooter for my dad as well as the iscooter i10 plus for myself and then for my partner i ordered the U4 bike all 3 orders came separate and all orders i had no problems with at all with delivery .the only problem i had was a flat tyre on the i scooter .so i got in touch with Karl at customer support and he has been fantastic with the support i needed and the help he gave me .AND BECAUSE OF THIS SUPPORT I HAD I WILL BE ORDERING ANOTHER U4 FOR MYSELF
long live iscooter thank you so much Dean Griffiths

Great brand! Bicycle works well...The company only needs to improve on battery life

Only waited 2days for my order very reliable and fast

I would not buy a scooter from this company. Mine went wrong after about a day. They will not fix, but instead pressured me to try and sort the problem out myself. I’ve rung, emailed. Obviously not a legit company. Strongly advise against dealing with them.

This is the best customer service that I have ever heard whilst buying a bike and the delivery is the fastest I’ve ever had. The feedback afterwards is excellent. I cannot complain about anything.