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iScooterGlobal.UK レビュヌ 

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TrustScore 5段階評䟡の3.5

3.5

スクヌタヌ販売店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I have brought an e-scooter and an e-bike and so can honestly say the quality is great. The after sales team are also very helpful! A slight issue with either of the items they immediately help out h... もっず芋る

5぀星のうち5の評䟡

I ordered i9Max 500W Electric Scooter for my child and he is very happy with the quality of scooter. Delivery for fast as promised. We had some technical issues as new user but customer support... もっず芋る

5぀星のうち1の評䟡

Bought a £500 scooter. FROM the start it wouldn't even turn on no matter how many times we looked at the gables and charger brick. We've called 3 times now for them to send us a trouble shooting elec... もっず芋る

5぀星のうち1の評䟡

I recommend to avoid iScooter. My scooter became completely unusable less than three years after purchase. Support told me to buy a replacement dashboard, but after waiting six months, I was... もっず芋る

䌁業が回答したした

䌁業情報

  1. スクヌタヌ販売店
  2. バむク アクセサリヌ専門店
  3. 自転車屋
  4. 電子機噚䌚瀟
  5. 電子機噚店

iScooterGlobal.UK に぀いお

圓該䌁業による蚘述

iScooter Banner

Welcome to iScooter!

iScooter is committed to making personal transportation smarter, greener, and more accessible.

Driven by innovation, we tackle challenges like traffic congestion, urban stress, and environmental impact. Today, iScooter is trusted by riders in over 30 countries.

Commuter Electric Scooter

Off Road Electric Scooter

Electric Bike

Kids Electric Scooter

Our Promise To You✅

圓該䌁業による蚘述

To empower everyday riders with eco-friendly, tech-forward mobility—while inspiring a global shift toward cleaner cities and conscious living.

iScooter Shipping Promise🚛

UK Local Free Shipping

1-3 days fast delivery and free shipping on all products.

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iScooter UK Sales🛎

The Perfect Gift for the Ones You Love.

3.5

たあたあ

TrustScore 5段階評䟡の3.5

1774件のレビュヌ

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3.5

すべおのレビュヌ

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過去12か月のレビュヌ数: 592件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Luckily I only ordered a helmet from


Luckily I only ordered a helmet from iScooter and not an expensive item. It arrived in the post in a plastic bag. No box or other protection. The shape looked completely different from the picture. It might fit someone with a head like a frying pan!!! No return/refund/exchange. Hopefully they will go out of business soon.

2026幎5月14日
自発的なレビュヌ
5぀星のうち5の評䟡

I9 scooter

Amazing scooter easy to set up and great ride experience took me 5 minutes to put up an i could go on it right away fully charged an everything i really recommend getting this scooter

2026幎5月15日
自発的なレビュヌ
5぀星のうち5の評䟡

My new E-Bike EB3

I have been really pleased with the overall build quality of my bike. Delivery was super quick and well packaged.
After assembly I gave it a quick test run to check that everything was working smoothly. Unfortunately the electronic speed control was not working properly and It defaulted to max speed on all settings. I contacted customer support with a video of the display and they quickly responded confirming that it was faulty.
I opted to keep the bike rather than the hassle of returning it and currently waiting for the replacement part when it becomes available.
Customer support have been excellent in keeping me informed as to the progress of acquiring the replacement and very much looking forward to some happy cycling 🚎

2026幎4月17日
自発的なレビュヌ
5぀星のうち1の評䟡

DISGUSTING COSTUMER SERVICE

my order nr is ISC70107UK
Please avoid this horrible company
I ordered scooter for my son on 26th april and the scooter got delivered 28th april. The same day my son used it and within 15min the battery got from 100% to 20%. Almost 2 weeks ego i had conversation with costumer service over phone regarding my order they told me that the team was going to contact me With in 24-48hours through email and going to resolve the issue. It has been weeks and they never contacted me. When you phone them they dont pick. I left email 2days ego and yet no reply.

The issue is from the day we got the scooter for my son the battery doesnt last more then 15min. We charge 100% and within 15mins the battery goes down to 10-20% and it stops working.

2026幎5月14日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Don’t buy from here.

i bought. scooter for my 6 year old and having read all the reviews about the battery’s i no longer want it. I received it 4 days ago and have not opened it - it’s still in its original packaging. They will not let me return it!!!!!! It’s against the consumer act AND their policy!

2026幎4月30日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Discussti Their customer service is
 They are failures and incapable of solving any problem.

Discussti Their customer service is absolutely awful. My experience with them was terrible. I bought an electric scooter for my son, and it started malfunctioning after he was two months old. I have a full year's warranty, but they keep trying to avoid fixing the problem. I don't recommend anyone deal with them.

2026幎5月1日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Absolutely horrendous

Absolutely horrendous. Zero customer service and your scooter will not last before an Error appears that you will not be able to fix. Terrible, terrible company. Steer very clear.

2026幎5月10日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Awful company

Awful company. Scooter worked for 3 weeks but as it was over Christmas period I purchased scooter in advance. As when scooter broke it was out side their 30 days refund policy they are refusing to refund or replace the scooter. 5 months later it’s still not repaired. They keep sending replacement parts that I have to pay to have changed! Scooter still not working.
Avoid this company at all costs!

2026幎5月8日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Smoke screen.

In reply to your generic email. I have already provided this. This response you have given is to give the impression to all that reads is that you are doing something about the issue. Truth is I’ve had no response back from your company at all after several emails. No one to speak with on the phone. It’s pretty poor that the only way to communicate with you is through Trustpilot. If you really valued your customers then you would reply to their emails. Joke of a service.

2026幎5月6日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Avoid – faulty products and exhausting aftersales process


I purchased 2 scooters from iscooter - Both scooters I purchased developed serious faults after a very short period of normal use. One had a clearly snapped internal wire; the other showed signs of overheating and is now completely dead.
Despite providing clear photographic evidence, I was repeatedly pushed to supply videos and carry out further “testing”, as though it’s the customer’s responsibility to diagnose manufacturing faults. It isn’t. I am not a technician, nor should I have to keep jumping through hoops when the faults are obvious and the products are clearly not fit for purpose.
Under UK consumer law, goods should be of satisfactory quality and fit for use. These weren’t. Rather than dealing with the issue professionally and efficiently, the process became drawn out, frustrating, and unnecessarily confrontational.
If you value your time, your patience, or your consumer rights, I’d strongly suggest looking elsewhere.

2026幎5月6日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

Truly awful customer service

Truly awful customer service, ordered from here as was told delivery time 2-3days i even checked that this was still case for northern ireland, assured it was. this was not the case, over one week later, no scooter, no one answering the phones, waited for over 30mins at one point to no avail. Email were auto-answered. Quite literally do no want this product anymore as i dont want this company to get a penny from me, i will return for full refund when it eventually arrives.

2026幎5月5日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

5぀星のうち1の評䟡

I recently placed an order with this


I recently placed an order with this company & have taken money .....I've tried contacting them & email & have no delivery info poor service & out of pocket at moment

2026幎5月5日
自発的なレビュヌ
iScooterGlobal.UK ロゎ

iScooterGlobal.UK からの回答

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iScooter
Customer Care Division

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