Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
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First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... ãã£ãšèŠã
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I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... ãã£ãšèŠã
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My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... ãã£ãšèŠã
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Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
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12-14 Chase Road, London, NW10 6EZ, London, è±åœ
- info@izabel.com
- www.izabel.com
4.4
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Customer service was great
Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
2026幎5æ7æ¥
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Izabel London ããã®åç
Hi Aysha,
Thank you for your amazing review!
It's great to know that our customer service team met your expectations and we appreciate you taking the time to share your experience.
Our team strive to provide the best possible service for customers.
We look forward to welcoming you back as a valued shopper.
Kind Regards,
Izabel London Team
Really helpful with my query
Really helpful with my query, fast service resolved in minutes
2026幎5æ7æ¥
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Izabel London ããã®åç
Hi Myra,
Thank you for your kind review.
We value and support customers just like you!
We are pleased that your query was resolved promptly.
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel London Team
Excellent customer service from IzabelâŠ
Excellent customer service from Izabel London -had a couple of queries regarding a returned item and response was quick precise and issue resolved promptly.
Iâm delighted with the dress I kept too.
Would recommend due to the excellent customer service.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hi Caroline,
We are so grateful for the time taken to write us a lovely review!
It makes us happy to know that our customer care team were there for you every step of the way and assisted you efficiently.
We look forward to your future orders with us.
Kind Regards,
Izabel London Team
It was easy and uncomplicated to order
It was easy and uncomplicated to order. I am pleased with the quality and value of the items.
2026幎4æ21æ¥
Izabel London ããã®åç
Hi Sarah,
Thank you for your kind review.
We are so grateful for your support and glad that our items have brought you satisfaction.
Looking forward to your next purchase with us!
Kind Regards,
Izabel London Team
Izabel London ããã®åç
Hi Heather,
Thank you for your lovely feedback.
We are thrilled that you're happy with the service and products that we provide.
Thanks for choosing our brand and we canât wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Team
Excellent customer service
Sadly my purchase was not for me this time but the customer service is second to none so anyone ordering for the first time have no worries. Would definitely recommend.
2026幎5æ2æ¥
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Izabel London ããã®åç
Hi San,
Thank you for your lovely feedback.
We are sorry to hear that you were provided with the incorrect purchase however, we are pleased that our customer service team were able to assist you accordingly.
Your support is truly appreciated!
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel London Team
Excellent Customer Service
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. From the moment I contacted Customer Service the after-care was 1st class and second to none. I had constant emails and check-ups and the response to any query was answered very quickly. I recommend them highly. Absolutely brilliant service and I want to thank them very much for a speedy response. If I could give more than 5 stars I would. Thank you
2026幎4æ20æ¥
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Izabel London ããã®åç
Hi Mammos,
Thank you so much for your kind feedback.
Weâre so glad to hear that youâre happy with our customer service team and that we were able to assist you promptly with your query.
We truly appreciate your continued support as a valued customer and look forward to welcoming you back soon.
Kind Regards,
Izabel London Team
I contacted customer care due toâŠ
I contacted customer care due to returning an item from another store in with an item from Izabel. They were extremely helpful in locating the item and returning it to myself keeping me updated on progress.
I canât fault the service provided. Thank you.
2026幎5æ1æ¥
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Izabel London ããã®åç
Hi Alison,
Thank you so much for your 5-star review!
Weâre delighted to hear that you were satisfied with the service provided by our team.
Your feedback means a lot to us and we really appreciate your support. We look forward to serving you again soon.
Kind Regards,
Izabel London Team
Cropped barrel jeans
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried on the jeans - my first order from Izabel London - and THEY FIT SO WELL AND LOOK FLATTERING. Also, I would like to add that there is no smell to the jeans, which I appreciate, as too many clothes ordered online these days arrive smelling of perfume or chemicals, which triggers my asthma. I'm so pleased to discover your website.
2026幎4æ22æ¥
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Izabel London ããã®åç
Hi Lucy,
Thank you for taking the time to write your lovely review!
Weâre delighted to hear that youâre happy with the fit and quality of our clothing. We appreciate and value your support and look forward to welcoming you back soon.
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel Care Team
Brought a large
Brought a large. Label said large.
Went to wear it out of return period and was very snug. Looked on garment label said size 12.
When was a LARGE a 12?
2026幎4æ10æ¥
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Izabel London ããã®åç
Hello,
Thank you for bringing this to our attention and we are sorry to hear about your shopping experience.
To help us resolve this matter as quickly as possible, we would like to kindly request that you reach out to us at info@izabel.com, including your order details. Once we receive your email, we will investigate your item as a priority.
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Izabel London Team
Great for a wedding over 70
Lovely dresses kept three
Material dressey, ordered for aweddings.
Quick delivery and good returns policy.
Will buy again.
2026幎3æ23æ¥
Izabel London ããã®åç
Hi Elizabeth,
Thank you so much for your 5-star review!
It's lovely to hear that you are happy with not only the quality of our dresses but with our delivery and returns policy too.
Thanks for choosing our brand for your event, your support is much appreciated.
We canât wait to welcome you back for more stylish finds!
Kind Regards,
Izabel London Team
Izabel London ããã®åç
Hi Christelle,
We are delighted to hear that you are satisfied with our fast delivery.
Looking forward to your next purchase!
Thank you for shopping with Izabel.
Kind Regards,
Izabel London Team
Amazing Clothing As Always
I have been shopping at Izabel London for a few years now. I have to share that the quality and design of their clothes are amazing. Their customer service is also excellent which makes the whole process of buying with them wonderful.
2026幎3æ31æ¥
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Izabel London ããã®åç
Hi Tina,
We appreciate the time and effort you've taken to leave us a lovely review.
Your support means a lot to us and we are excited to have you back as a customer.
Thank you for choosing our brand.
Kind Regards,
Izabel London Team
Comfy dresses & great style
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses are of good quality & design is unique. The colours are lovely. Comfy dresses. Recommended.
2026幎1æ25æ¥
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Izabel London ããã®åç
Hello,
Thank you for your kind feedback.
We are pleased to hear that our website is user friendly and that your delivery met your expectations.
We are excited for your next shop, providing you with good quality items with unique designs!
Thank you for shopping with us.
Kind Regards,
Izabel London Team
Would reccomend this company 100%
Would reccomend this company 100%. I have the best experience ever. The clothes are beautiful and well made. There customer service is above and beyond.
2026幎3æ20æ¥
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Izabel London ããã®åç
Hi Gill,
Thank you for your lovely feedback.
We are glad to hear that you are happy with our customer care team and the quality of our clothing. We appreciate your support and value customers like you!
Looking forward to welcoming you back soon.
Kind Regards,
Izabel London Team
Excellent service
Excellent service. Fast delivery and easy returns system. Good quality.
2026幎2æ19æ¥
Izabel London ããã®åç
Hi JH,
Thank you for your amazing review, we appreciate your support and kind words.
Our team are committed to working to the best of their abilities for valued customers like you!
Thank you for shopping with us, we can't wait to welcome you back for more quality and stylish finds.
Kind Regards,
Izabel London Team
Not received my refund
I ordered two identical dresses. I returned the two dresses using their requested service and have proof of postage. The company received them 6th February 2026 according to Royal Mail proof of delivery, I have proof of postage and the weight of the product, and proof of delivery. I still have not received a refund as they are taking it up with Royal Mail. This is against the Consumer Contracts Regulations 2013, you are required to issue a refund within 14 days of receiving the goods.
2026幎2æ6æ¥
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Izabel London ããã®åç
Hi EcK,
Thank you for your feedback and we are sorry to hear that you encountered issues whilst returning your items.
This is not the customer service that our brand aims to provide. Our team are committed to resolving your query and providing the best possible service that you deserve.
After checking our records, we can confirm that a full refund has been issued to the original method of payment. Kindly note that your return was held with Royal Mail and we were in contact with them to receive an update on the location of your parcel. The courier finally provided correspondence, and we were able to release your funds.
We apologise for any inconvenience caused on this occasion and understand the frustration waiting for a refund to be processed.
We hope that your next experience with us is a positive one.
Kind Regards,
Izabel London Team
Poor customer service
Jacket came damaged.I paid for second day delivery, came 3 days after being lost in tranzit. When sent it back for return I have asked they will regund my delivery as they did not do what they said they will. Refused :( Will probably never buy from them again!
2025幎11æ21æ¥
Izabel London ããã®åç
Hi Oana,
Thank you for your feedback.
We are sorry to hear about your negative shopping experience and sincerely apologise for this. Our team strive to provide the best possible service for customers.
We have reviewed your case and can see that your shipping charge was indeed missed out from your refund. We would very much like to assist you and resolve your query as quickly as possible.
Unfortunately, we havenât received any emails from you at our customer service address. Please reach out to us at info@izabel.com and forward any contact that you have from us so that our team can investigate your query.
We appreciate you bringing this to our attention and can ensure that your feedback will be taken on board for reviewal.
We look forward to hearing from you soon via email.
Kind Regards,
Izabel London Team
The clothes are lovely
The clothes are lovely from this company. I always feel comfortable.
The clothes have a little more room than normal which I think is ideal for comfort so you could go down a size to try. I did this but found that the button up dress was way too small for my bust and the size up is a bit on the big side not on the bust but the rest of the fit, so it is a bit like pot luck if they fit.I suggest you try your normal size first with perhaps a smaller size ordered for comparison.
Having said this I still like the clothes/company so will buy from them again.
2026幎1æ23æ¥
Izabel London ããã®åç
Hi Kay,
We are sorry to hear that your item did not meet your expectations.
To make your purchase easier we advise that you review our size guide. You may find this beneath the size options to help you decide which size category is suitable for you.
So that we may review this item and assist you adequately, we request that you reach out to our customer service team via email: info@izabel.com. Also, don't forget to include the item that you have kindly mentioned in your review. A member of our quality control team will be able to review the measurements in detail.
We appreciate your review and value customers such as yourself.
We are grateful to hear that you will be shopping with us again and cannot wait to see you back.
Kind Regards,
Izabel London Team
Lovely dress
Lovely dress, good quality, true to size, would recommend.
Delivery was done incorrectly, customer care services had to redirect the goods.
2026幎1æ23æ¥
Izabel London ããã®åç
Hi Ewa,
Thank you for your lovely review.
We are sorry to hear that your delivery did not go as planned however, we are delighted that our team were on hand to assist you.
We are grateful to hear that you are happy with the quality of our items.
We sincerely appreciate your support as a valued customer. Hoping to see you shopping with us again soon.
Kind Regards,
Izabel London Team
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