Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
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First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... ãã£ãšèŠã
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I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... ãã£ãšèŠã
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My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... ãã£ãšèŠã
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Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
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12-14 Chase Road, London, NW10 6EZ, London, è±åœ
- info@izabel.com
- www.izabel.com
4.4
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Very efficient and quick service
Very efficient and quick service. The dresses werenât suitable but the return process was easy and my refund was again very quick and I even received a money off voucher for a future order.
2025幎6æ23æ¥
Izabel London ããã®åç
Hi Margaret,
Thank you for your lovely feedback.
We are glad to hear you are happy with our customer care team. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Best Regards,
Izabel London Care Team
Easy ordering, but
Easy ordering, but I found the sizing guide baffling. Have returned tlhe top as the material felt scratchy round the neck.
2025幎5æ22æ¥
Izabel London ããã®åç
Hi Chris,
Thank you for your feedback!
We're sorry to hear the sizing guide was confusing and that the top didnât meet your expectations.
We appreciate you giving it a try and hope to offer a better experience next time.
Kind Regards,
Izabel Care Team
Izabel London ããã®åç
Hi Julie,
Thank you for the 5-star review!
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we canât wait to bring you more style youâll adore.
Kind Regards,
Izabel London Care Team
Not good experience at all as experience
Not good experience at all. I ordered via Matalan, the quality very bad and over priced, I requested refund, however they sent me QR code of delivery and did sent it back, but it is not showing it is received and lost my money all together. I tried to contact them via Facebook, but nobody replied me. Bad costumer service.
I donât recommend any one to buy from this company
2025幎4æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hello Zainab Natiq,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand your frustration, and this is certainly not the standard we strive to provide.
To help resolve this matter, please contact our customer service team at info@izabel.com, and we will be happy to assist you with the return and refund process for your initial order.
Once again, we sincerely apologize for the trouble and appreciate the opportunity to make this right.
Kind regards,
Izabel London Care Team
Quick and easy
For someone who very rarely orders anything online, I found the website and placing an order really easy to do. My order arrived quickly and in a beautiful bag, and the return instructions were very straightforward.
2025幎4æ22æ¥
Izabel London ããã®åç
Hi Hazel,
Thank you for your lovely feedback.
We are so grateful for your kind words and 5-stars review. Itâs customers like you that keep us inspired.
Thanks for choosing our brand and we canât wait to welcome you back for more stylish finds.
Kind Regards,
Izabel London Care Team
As other reviews have said, difficulty with refund
Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open a PayPal refund claim as another reviewer said. If you didnât pay with PayPal you can do a chargeback via your bank.
Edit: they now refused the refund and the reason they provided is that they cannot claim the balance back from RM! Absolutely unlawful. Iâm in the process of a PayPal claim but if that fails I will claim a chargeback via my bank.
2025幎4æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hello SK,
Thank you for your feedback.
Please rest assured, we are closely monitoring your case and is currently under investigation with Royal Mail.
Due to the size of the order, we need to wait for their update before we can proceed with issuing a refund.
Your patience is greatly appreciated, and we will update you once weâve received a confirmation email.
Should you have any questions, please reach out to our customer service team at info@izabel.com.
Kind Regards,
Izabel London Care Team.
Thank you for my dress
Thank you for my dress. Itâs beautiful. Somehow the first order went missing but I finally got the second order within 2 days. Absolutely love it and the customer services was great.
2025幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hey Meera,
Thank you for the lovely feedback.
Weâre sorry to hear that your initial order went missing, but we're pleased to know that our customer service team was able to resolve it for you.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
OMG love the dress
OMG what a great company. Customer service outstanding, quick delivery and the dress is prefect, might need to do a bit more shopping ðïž.
2025幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hi Emma,
Thank you for your lovely feedback.
We are so glad to hear youâre loving your new pieces.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we canât wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Care Team
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the discount the same day ! Prompt delivery of my order which l was delighted with - good quality & good prices. Will definitely shop here again !
2025幎4æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hi Jackie,
Thank you for your lovely feedback. We are so glad to hear you are happy with our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
Recommend with 5*****
Ordering is easy, delivery is prompt, goods are good quality and returns are straightforward.
2025幎3æ24æ¥
Izabel London ããã®åç
Hello Lady in Dorset,
Thank you for your amazing review.
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we canât wait to bring you more style youâll adore.
Looking forward to hearing from you again in the future.
Kind regards,
Izabel Team.
Brilliant Customer Care
I have recently ordered quite a few dresses and unfortunately I ordered the incorrect size and had to reorder smaller sizes and return the large ones. The returns service is excellent and very easy to use. I had to contact customer care and despite the fact that I had completely messed up, they were incredibly helpful and patient in sorting my problems out. It made a real difference having such a helpful understanding customer service team.
The dresses I have finally ordered in the correct sizes are very good value for money and fit beautifully. Thank you.
2025幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hi Fiona,
Thank you for your lovely feedback. We are so pleased to hear you are happy with our products and services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
I have been a fan of this company forâŠ
I have been a fan of this company for years but the last few items I have bought have not been to my usual expectations. Materials have been too thin and sewing is shoddy.
The blouses were just far too thin and very creased.
2025幎3æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hey Rosamarie,
Thank you for sharing your feedback, and we sincerely apologize that the recent items you purchased did not meet your usual expectations. We take all customer feedback seriously and are committed to improving the quality of our products.
To help us look into this further, please email our customer care team at info@izabel.com, providing your order number and details about the issues youâve encountered with the items. Our team will investigate and get back to you with an update as soon as possible.
We truly appreciate your continued support and value your feedback as it helps us improve.
Best Regards,
Izabel Team
Very satisfied customer
Great range of excellent quality clothing at very competitive prices. Clothes arrived quickly at my nominated click and collect address. Beautiful colours, styles and fabrics that are a very flattering fit. Polite, knowledgeable, friendly and helpful staff. Exemplary customer service. A first rate experience all round. Keep up the good work!
2025幎3æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hi Claire,
Thank you for your lovely feedback. We are so pleased to hear you are happy with your products and our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Good experience
Items arrived quickly and well package. Just unfortunate I had to return them because they were too big. My money was refunded within 2 days which is fantastic, so I don't understand why some companies take forever.
Customer service is good. I recieved a response within 24 hours and my query was sorted.
2025幎2æ19æ¥
Izabel London ããã®åç
Dear customer,
Thank you so much for your kind feedback! We're delighted to hear that your items arrived quickly and were well-packaged.
We understand that size can sometimes be an issue, and we're glad the return process was smooth and that your refund was processed promptly.
It's great to know that our customer service met your expectations, and we appreciate you taking the time to share your experience.
Kind Regards,
Izabel Team
Beautiful clothes
The clothing from Izabel London is absolutely stunning. The colours are vibrant and beautifully chosen, enhancing the overall elegance of the pieces. The design and craftsmanship exude sophistication, making them perfect for both casual and formal occasions. The quality exceeded expectations, with well-tailored fits and premium fabrics that feel luxurious. Overall, a fantastic choice for those seeking stylish and elegant fashion.
2025幎2æ19æ¥
Izabel London ããã®åç
Hi Anuradha,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and our services.
Thank you for being an Izabel Shopper. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Kind regards,
Izabel Team.
Brilliant Company!
Brilliant company! Apart from really good quality clothes at reasonable prices, if you have to send anything back it's dealt with and refunded amazingly quickly! Five stars from me!
2025幎2æ19æ¥
Izabel London ããã®åç
Dear Mrs. Carole,
We are so grateful for your kind words and 5-stars review.
Itâs customers like you that keep us inspired. Thanks for choosing our brand and we canât wait to welcome you back for more stylish finds.
Best Wishes,
Izabel Team
The sizing is off
I have recently bought two jumpers from this company (through Bonmarche online) and ordered them my usual size after also checking the size chart and the look of them on the models. They were way too big so I had to pay £6.19 to return them. This is rather unfair, especially at the Royal Mail prices nowadays, I canât see why I should pay for the companyâs sizing issues. I really like their designs but I am afraid this experience puts me off buying from them again.
2025幎2æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hey Julia,
Thank you for your feedback. We are sorry hear you have had to return your item due to sizing.
Please drop an email to our customer care team on info@izabel.com and provide them with your order number as well as what issues you have found regarding the sizing.
Accordingly, our team will look into it and will come back to you with update.
Thank you for your feedback.
Kind regards,
Izabel Team.
Fabulous customer returns
I can't express how fabulous the customer service is with this company. I had to contact customer services about a parcel that had been accidently returned to them rather than the original company. They were in constant contact with me as they tracked the parcel, contacted their warehouse to ensure it would be found and then organised it to be returned to me.
They really went above and beyond for me, while others such as the delivery company, whose fault the return mix-up was, didn't want to know.
It definitely made me want to buy from this company again.
2025幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Izabel London ããã®åç
Hey Claire,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer care team. We look forward to your future orders with us.
Kind regards,
Izabel Team
good quality
2025幎1æ22æ¥
Izabel London ããã®åç
Dear our valued customer,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we canât wait to bring you more style youâll adore.
Kind Regards,
Izabel Care Team
Lovely items very happy with them
2025幎1æ22æ¥
Izabel London ããã®åç
Hey Ann,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we canât wait to bring you more style youâll adore.
Kind Regards,
Izabel Care Team
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