Izabel London レビュー 805

FFS delivered on time, well packed.
Very nice delivery driver.

Thank you Izabel London for processing my refund for Order No: 307934. It was a lovely dress; it's just that I thought the floral colour was pink - that's how it appears on the website, but when it arrived it was more of a beige colour and I can't wear beige.

Unfortunately, I have had to return Order No: 307958 - another lovely dress, but it was too small for me. I look forward to my refund in due course.
Thank you for your good customer service.

Great quick service delivery excellent had to send one item back quick refund

Ordered from here a few times. Love the choice and clothes that arrive. Fit great and look great. Deliveries have always arrived in good time.

Excellent service, quick delivery, and any refund prompt if required

Order cancelled by them, showed in stock when order placed though. Not happy at all!

Excellent experience
From ordering, delivery, return and refund, all good, happy customer!

Great quality! The skirt I bought is amazing. Perfect material, only thing I would say is that it’s a touch too long.

Speedy delivery, good quality products.

Quick reliable and using royal mail so parcel is safe.Love the jacket as well it's unusual and different to what stores offer

Great clothes, good variety of styles and sizes. Delivery within 3 days everytime.

The dress was lovely but the hem was very uneven on one side, I know the dress was a bohemian style but I don’t think this was part of the design. It just looked as if the hem was too short on one side of the dress..

Lovely website with nice clothes but became a bit suspicious when I saw every item with the same review in poor English. I turned to Trustpilot and thank goodness saw that customers had complained about unsatisfactory customer service and returns policy and not getting refunds etc. Although I had items in my basket, I decided not to order. Grateful for services such as Trustpilot.

1.No Option on the website to Return product.
2. When called customer care phone number the only message is "They are a online store and can be only reached online."
3. No response for the email sent.
Looks like a shoddy business. Please be aware

I have ordered many times now and I am so happy with everything I have received. Stunning clothes and fast delivery. Highly recommended!!

This company is completely untrustworthy. I have NEVER experienced such appalling customer service until I returned three items to Izabel London. Although my parcel tracking revealed that they received the returns five weeks ago, I am still awaiting a refund. I was initially surprised not to receive a confirmation of returns email and now I know why. They choose not to acknowledge so they can keep your money! Having sent an email and receiving no reply, I called the listed telephone number which automatically directs you to contact them via email. So their customer service amounts to totally no customer service. They treat customers with an arrogant contempt. Even a second email threatening to use the Ombudsman was totally ignored. (I finally contacted my credit card company who upheld my complaint and issued a refund). AVOID THIS COMPANY!

Take a look at reviews before you buy .They withhold your money. Customer care don't help just say 20 days you can't speak to anyone .lot of reviews saying problems with refund ..shop at next takes minutes for a refund goes in bank straight away .Izabels is in South Wales why would you hold refunds for 20 days

Initially everything was going well, ordered easily, delivery good and first glance and try on were great. However, two of the dresses after one wear and wash (30 degree, gentle washing liquid) came apart, which has never happened to any of my clothes before. One of the dresses lost two buttons and the others stitching came apart from the bottom up about 30cms! Literally held by a thread! The third dress is lovely and feels great to wear. The issue I have is that when I reviewed the items on their website they only published the one which was good! The two negative reviews have totally gone! An email or follow up would have been expected but instead they are trying to ignore the issues! I don’t like companies that lie and are not honest so I will not be shopping here again!