I honestly regret buying my doors from this unprofessional organisation of crooks. I ordered my doors (through a builders merchant) from JB Kind TWO MONTHS AGO and I'm still waiting on them to send th... もっと見る
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Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... もっと見る
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Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... もっと見る
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We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... もっと見る
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企業情報
当該企業による記述
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
連絡先
Unit 2 Enterprise Way, S75 3DZ, Tankersley, 英国
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.0
ほぼ満足
303件のレビュー
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Doors ordered 19th September and…
Doors ordered 19th September and arrived 3rd October damaged/wood split. It’s taken until today 15th November to provide another and this one was not even taken off the lorry because it was damaged .
2023年11月15日
自発的なレビュー
JB Kind Doors からの回答
Dear Paul
We are sorry that you have had a negative experience purchasing our doors through an online retailer.
As discussed yesterday, unfortunately although you did report the damage initially to your retailer, we were not notified at that time, which has caused the delay in getting the matter resolved for you. We hope now that you have been suitably updated and we are in the process of a resolution for you.
Kind regards
The JB Kind Doors team
The delivery took to long and still…
The delivery took to long and still waiting for a door 4 month after ordering it
2023年8月2日
自発的なレビュー
JB Kind Doors からの回答
Dear Kris
We are sorry to hear that you have had a negative experience purchasing our doors through an online retailer.
Further to our conversation earlier today, we do ask that this is reported back to the retailer, so that they can review the query. We have investigated and can confirm that we did inform your retailer that there would be an extended lead time on some of the doors and they should have relayed this information back to you.
Kind regards
The JB Kind Doors team
Excellent service throughout
Excellent service throughout, from ordering to receiving my order, kept informed of when the delivery and time slot would be. As I wasn’t going in at the time of delivery requested my order be left at front door which it was. Would definitely use again. Many thanks.
2023年11月8日
自発的なレビュー
JB Kind Doors からの回答
Dear Alan
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with our service and that you would use us again.
Kind regards
The JB Kind Doors team
Shocking delivery - avoid
Took 3+ months from order through to delivery which directly cost us an additional £10.4K on just 30 doors (interest and default payments with the lender) due to additional delay on a scheme. Clearly we wouldn’t have bought the doors had we have known how long it would take to deliver. In future we would choose a supplier who has stock in the UK and can confirm delivery date upfront - lesson learnt!
2023年11月2日
自発的なレビュー
JB Kind Doors からの回答
Dear Mr Barnett
We are sorry to hear that you’ve had a negative experience purchasing our doors through an online retailer.
We have investigated and can confirm that we did inform your retailer that there would be an extended lead time on some of the doors and this should have been relayed back to you. Your retailer requested a split delivery (i.e. the doors in stock should be delivered first, followed by the outstanding doors at a later date).
If this wasn’t the case, then we advise to please contact your retailer to raise this query with them directly.
Kind regards
The JB Kind Doors team
Damaged door on delivery and poor after sales
We ordered 9 JB Kind doors through Door Superstore but unfortunately one was damaged. The delivery driver made a note of it and took the door back and said he would contact head office. I also messaged Door Superstore with all the details and photo of the damaged door but haven’t had any reply or acknowledgment. We are now held up with our extension waiting for the door and have no idea when a replacement will be sent.
2023年10月30日
自発的なレビュー
JB Kind Doors からの回答
Dear Mrs Founds
Thank you for your review and feedback.
We are aware of your query and the damaged door that was returned to us on 30th October.
A replacement door was processed through our system on the same day and you will be contacted by our transport department over the coming days regarding delivery.
We are sorry for any inconvenience caused.
Kind regards
The JB Kind Doors team
Highly recommend
Absolutely delighted with my doors. Great service and prompt delivery.
Quality of door is fantastic. Sizing perfect.
Highly recommend
2023年10月16日
自発的なレビュー
JB Kind Doors からの回答
Dear Maddy
Thank you for taking the time to leave us a 5 star review.
We really appreciate your positive feedback and are pleased you love your new doors.
Kind regards
The JB Kind Doors team
Very pleased with quality of door
Very pleased with quality of door, delivered well protected and is straight and true
2023年10月18日
自発的なレビュー
JB Kind Doors からの回答
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with the quality of your door and our delivery service.
Kind regards
The JB Kind Doors team
Great services
Great services. Starting with information since the beginning of shipment until delivery. The delivery guy was very kind and friendly even though it was early morning and raining. All the best
2023年10月12日
自発的なレビュー
JB Kind Doors からの回答
Dear Mohammed
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with our delivery service. Your kind feedback will be passed onto the delivery driver concerned.
Kind regards
The JB Kind Doors team
The Doors
Easy ordering (check stock with a phonecall). Delivery was tracked with regular updates. Driver polite and helpful. I ordered 9 internal doors and so far they seem perfect. Thanks
2023年10月11日
自発的なレビュー
JB Kind Doors からの回答
Dear Tom
Thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with your doors and that your order and delivery went smoothly. We will be sure to pass on your excellent feedback to the driver.
Kind regards,
The JB Kind Doors Team
Very happy with the service
Very happy with the service, they let you know when and where the doors were going to be delivered. Delivery was prompt and a lovely man
2023年10月9日
自発的なレビュー
JB Kind Doors からの回答
Dear Samantha
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with our delivery service. Your kind feedback will be passed onto the delivery driver concerned.
Kind regards
The JB Kind Doors team
Great company
Great company. Great guy, knowledgeable, helpful and very polite.
I would recommend this company anytime.
2023年10月6日
自発的なレビュー
JB Kind Doors からの回答
Dear Donna
Thank you for your 5 star review.
We’re really pleased to hear that you are happy with our service. We will be sure to pass on your kind comments to the delivery driver.
Kind regards
The JB Kind Doors team
Very happy with my purchase and level…
Very happy with my purchase and level of service. Great communication to let me know exactly when my order would be delivered. Curtesy call from the driver delivering the door just added to the level of customer care
2023年10月5日
自発的なレビュー
JB Kind Doors からの回答
Dear Mr Prudom
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with your door and our service. Your kind feedback will be passed onto our transport team.
Kind regards
The JB Kind Doors team
Delighted with ease of purchase but…
Delighted with ease of purchase but even more delighted with courier company used. Ash was beyond helpful and I'm so greatful. Thank you for great experienc3
2023年10月3日
自発的なレビュー
JB Kind Doors からの回答
Dear Sally
Thank you for your 5 star review.
We’re really pleased to hear that you are happy with your purchase and for the service our delivery driver Ash provided. We will be sure to pass on your kind comments.
Kind regards
The JB Kind Doors team
Brilliant doors and at a very good…
Brilliant doors and at a very good price. The delivery guy was great, even though it was door delivery brought the doors into the living room.
Many thanks
2023年9月29日
自発的なレビュー
JB Kind Doors からの回答
Dear Andrew
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re really pleased to hear that you are happy with your doors and our service. Your positive feedback has been passed onto the delivery driver.
Kind regards
The JB Kind Doors team
Excellent service and quick delivery
Excellent service and quick delivery. Very nice staff.
2023年9月26日
自発的なレビュー
JB Kind Doors からの回答
Dear Mel
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with our service. Your kind feedback will be passed onto those who ensured your delivery went smoothly.
Kind regards
The JB Kind Doors team
Can I just say what a pleasure it was…
Can I just say what a pleasure it was dealing with your company m, nothing too much trouble for the lady who delivered our doors
2023年9月26日
自発的なレビュー
JB Kind Doors からの回答
Dear Mr & Mrs Hastie
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
Your kind feedback will be passed onto the driver who delivered your doors.
Kind regards
The JB Kind Doors team
Quality doors
Quality doors, good service and good communication from the driver. I've been a carpenter for nearly 20 years and bought these for my own house. I will definitely point future customers towards JB kind. Not the cheapest on the market but you get what you pay for.
2023年9月25日
自発的なレビュー
JB Kind Doors からの回答
Dear Mr Jake
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re really pleased to hear that you are happy with the quality of our doors and service.
We’re always looking for photos from carpenters that fit our doors. You’re welcome to tag us in on Instagram or send them to info@jbkind.com and we will share, giving your business a mention.
Kind regards
The JB Kind Doors team
Buildworld Delivered wrong door
Placed order via Buildworld for 3 doors. Two were correct width but the third was too wide and did not match the order. Unfortunately we didn’t check within 14 days so Buildworld refused to accept any responsibility or pay any compensation. Had to order a new door with £48 delivery charges and they refused to refund even the delivery charge.
2023年8月1日
自発的なレビュー
JB Kind Doors からの回答
Dear Ayaz
We are sorry to hear that you have received a negative experience purchasing one of our products via Buildworld.
The decisions regarding your query were made by Buildworld not ourselves. We would advise going back to Buildworld to ask for your query to be revisited.
Kind regards
The JB Kind Doors team
Company kept us informed at all times…
Company kept us informed at all times when our delivery as to when our order was to be expected
Driver was very friendly and helpful couldn't have met a more pleasant person at that time in the morning
2023年9月20日
自発的なレビュー
JB Kind Doors からの回答
Dear David
Thank you for taking the time to leave us a review.
We’re pleased to hear that you are happy with our delivery service and your kind feedback will be passed onto the driver concerned.
Kind regards
The JB Kind Doors team
Internal doors
Ordered 3 doors, arrived in the time slot given and helped me carry them into my house, very pleased with the service
2023年9月18日
自発的なレビュー
JB Kind Doors からの回答
Dear Norman
Thank you for your 5 star review.
We’re pleased to hear that you are happy with your doors and our delivery service.
We’ll be sure to pass your feedback onto our delivery team.
Kind regards
The JB Kind Doors team
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