I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I woul... もっと見る
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レビュアーのコメントを見てみましょう
Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great re... もっと見る
企業が回答しました
Lies and unhelpful customer services. Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arr... もっと見る
企業が回答しました
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and ma... もっと見る
企業が回答しました
企業情報
Jessops について
当該企業による記述
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop Accessories連絡先
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, 英国
- cs@jessops.com
- www.jessops.com
4.4
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My order was delivered promptly and the…
My order was delivered promptly and the product was exactly what I expected
2026年8月5日
Jessops からの回答
Dear Adrian,
Thank you for sharing your feedback. We hope you are enjoying your new DJI Osmo Mobile 7!
Kind regards,
The Jessops Customer Service Team
Great visit
Friendly, knowledgeable staff. Very helpful with no pressure to buy at any time.
2026年8月4日
Jessops からの回答
Dear Fiona,
Thank you for your feedback.
We're delighted you found the team so helpful and friendly. We do hope you are enjoying your new Nikon Z50II!
Kind regards,
The Jessops Customer Service Team
Speedy delivery, excellent service. Grateful to receive. Thank you.
Speedy delivery. So grateful to receive solar eclipse glasses. Thank you to all involved. I would absolutely recommend Jessops online.
2026年8月3日
Jessops からの回答
Dear Colette,
We're so glad we could help you safely view the solar eclipse with our speedy delivery! We truly appreciate your kind words and recommendation.
Kind regards,
The Jessops Customer Service Team
Quality products and good delivery.
2026年8月9日
Jessops からの回答
Dear David,
Thank you for your feedback. We hope you enjoy your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Extremely helpful and friendly staff…
Extremely helpful and friendly staff member who did an excellent job with the sensor cleaning.
Highly recommended.
2026年8月2日
Jessops からの回答
Dear Steve,
Thanks so much for sharing your feedback with us. We're delighted you had such a fantastic experience and we hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Dreadful dreadful dreadful customer…
Dreadful dreadful dreadful customer service. Wont buy from here again. i thought i woukd support a shop as the high street is dying, but im afraid ill be back to Amazon after that experience.
Edit. After trying to contact Jessops for 4 days they now reached out because i put this on trustpilot.
Jessops. I know what the issue is , so theres no point you saying on here the address is incorrect. I know. Ive tried over and over again to reach you and amend, as your systems missed off my house number. I have received repeated random photos from the delivery drivers over several days which are of lots of different houses, none of which are mine, followed by emails telling me i wasnt in. Yesterday the driver even called me to ask for the number, and then went to the wrong house. 1 minute after our conversation i received the email telling me i wasnt in. Ive spent hours on the phone trying to reolve, continually receiving contradicting information and was explicitly lied to on Saturday. Ive been told to contact jessops to get the details changed but its impossible to reach anyone to get it changed. It shouldnt get to the point where i put something on trustpilot to get a reponse.
PS i paid extra for delivery on Saturday, which is now 4 days ago. I still have no prospect of the delivery arriving in time. The order is ironically solar eclipse glasses, which won’t wait for delivery, and if i dont get them in time, I’ll be looking for a full refund including the extra i paid for postage. I doubt I’ll still be alive at the next solar eclipse!! What a farce. I bought from jessops as i thought id support a business other than amazon. Fingers well and truly burnt.
2026年8月8日
自発的なレビュー
Jessops からの回答
Dear Angela,
Thank you for your feedback.
We can see that the delivery address provided on this order is incomplete which is why DPD have been unable to successfully deliver your order.
As a Customer Service Team, if you are having any issues, we are here to help provide support and solutions.
We have searched our systems in full and can't see any correspondence where we have been contacted via email, live chat or on the phone. If we had been contacted, our team would have been more than keen to assist you. Please note, our email is cs@jessops.com and phone number is 020 3322 3387.
We have tried calling you and just emailed to see if we can get the glasses delivered for you tomorrow.
Kind regards,
The Jessops Customer Service Team
Jessops からの回答
Dear Julie,
Thanks so much for sharing your positive experience, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Swift delivery
2026年8月8日
Jessops からの回答
Dear Sarah,
Thanks so much for your feedback, we're delighted you found your experience quick and efficient!
Kind regards,
The Jessops Customer Service Team
Solar Eclipse viewing Glasses - Great
We ordered solar eclipse viewing glasses. They arrived in plenty of time and are fully ISO compliant and were provided with a very detailed and helpful user guide.
2026年8月8日
Jessops からの回答
Dear Phil,
Thanks so much for your feedback - we're so pleased you enjoyed a 5* experience with Jessops and we hope you enjoy the solar eclipse!
Kind regards,
The Jessops Customer Service Team
THROUGH A SET OF GLASSES DARKLY
Description could have been better in terms of construction of glasses and the notification of delivery in terms of leaving Jessops was not as good as most other suppliers. And why a package the size of two combs should need delivery in a box that wouldn't go through a letter box?
2026年8月7日
Jessops からの回答
Dear Alastair,
We appreciate you taking the time to provide us with your feedback. Your comments are invaluable as we continuously strive to improve our services and product information.
We are sorry to hear that the product description and delivery notification did not meet your expectations. We are also reviewing our packaging processes to ensure they are more efficient for our customers.
We hope you enjoyed your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
Good packaging and produce delivered as…
Good packaging and produce delivered as promised.
Good service all round.
2026年8月7日
Jessops からの回答
Dear Deb,
Thanks so much for sharing your comments, we really appreciate it. We hope you enjoy your solar eclipse viewing!
Kind regards,
The Jessops Customer Service Team
It was fine.
2026年8月8日
Efficient process from placing order to…
Efficient process from placing order to delivery. DPD courier pleasant and organised.
Continues the good reputation from a reputable company.
2026年8月8日
Jessops からの回答
Dear Liz,
Thanks so much for your feedback, we really appreciate your lovely words and support!
Kind regards,
The Jessops Customer Service Team
Prompt delivery and product was perfect
2026年5月22日
Jessops からの回答
Dear Sara-Jane,
Thanks so much for your feedback - we're so pleased you enjoyed a 5* customer experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Jessops からの回答
Dear Tim,
Thank you for your feedback - we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Jessops are great, but DPD are destroying their business
Jessops are great, but dpd are failing every delivery, I have caught them out on lies about failed deliveries via our cctv, even the depot manager said the driver was lying about the delivery. This has happened on both my deliveries. Can’t use jessops again because they only use DPD and I don’t trust them. Sorry Jessops
2026年8月6日
自発的なレビュー
Jessops からの回答
Dear David,
Thanks so much for your feedback.
We're truly sorry to hear about the difficulties you've experienced with our delivery partner. We understand your frustration and disappointment with the repeated issues.
We appreciate you bringing this to our attention, and we are actively reviewing our delivery services to ensure a better experience for all our customers. Your feedback is invaluable as we are always looking for opportunities improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Overall a good experience.
No problem at all with the delivery but to put two flat cardboard elipse viewing eyeglasses in an 8" x 7" x 4" box, with packing paper seemed a little unnecessary, especially as I then had to get rid of the packaging.
A flat card backed envelope would have done the trick.
2026年8月5日
Jessops からの回答
Dear Janette,
Thank you for your feedback.
We understand your concern about the size of the box used for your viewing eyeglasses and the extra waste it created. We are always looking for ways to improve our shipping practices and minimize environmental impact so we appreciate you sharing your comments.
We're so pleased you enjoyed your overall Jessops experience and we hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Jessops からの回答
Dear Nathan,
Thank you for your feedback. We really appreciate you sharing your experience and your support! We hope you are enjoying your Canon EF-S 10-18mm lens!
Kind regards,
The Jessops Customer Service Team
I received a very quick service
I received a very quick service. Collection day to suit myself. Everything complete in less than a week of having a quote. Very pleased.
2026年8月6日
自発的なレビュー
Jessops からの回答
Dear Christopher,
Thanks so much for your feedback. We're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Eclipse glasses. Quick delivery
Quick delivery. Glasses all ready for the solar eclipse on Wed!
2026年7月30日
Jessops からの回答
Dear Patricia,
Thanks so much for sharing your feedback.
We're delighted you enjoyed your Jessops experience and we hope you enjoy the upcoming solar eclipse!
Kind regards,
The Jessops Customer Service Team
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