Great experience from booking in the initial appointment, meeting the sales man, surveyor and the installers Andy and Kyle. Polite, fast, tidy and friendly! Very pleased with our new doorway. Would h... ãã£ãšèŠã
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Jewel replaces our old conservatory and we are delighted with the results. There were issues, problems with our existing frames and doors were not picked up with the survey, but only when a new roof... ãã£ãšèŠã
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I found all the staff to be helpful & courteous throughout the process. The windows & door look absolutely fantastic & have totally transformed my house. Dave, who installed them did a brilliant job n... ãã£ãšèŠã
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We've used Jewel a few times now. Five star fitters, excellent job: polite, tidy even helped quickly fix a couple of issues with a different door and window. Builder (GERL) who fitted the... ãã£ãšèŠã
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Jewel, established in 2009, is a family run home improvement company serving Surrey, Hampshire and Berkshire. We supply and install a wide range of high end products including uPVC and aluminium windows, sliding sash windows, entrance, bifold, patio and French doors, conservatories, replacement conservatory roofs, guttering, soffits and facias. We also have a renewable energy specialists division, Jewel Renewables, focussing on supplying and installing solar panels, enabling our customers to reduce their energy bills, and their carbon footprint. All our window and door installations are custom handmade to the clients specific requirements, meaning we can cater to all client requirements from standard window installations, to multi panel bifold doors, bespoke colour matching and unusual shapes and sizes of windows and doors. All our design consultants are highly trained and experienced in creating a solutions specific to each individual clients needs, from the traditional to the unusual. We will do our best to meet all your requirements. Ask us about finance options!
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Unit 4, Elliott Ind Park, Eastern Road, GU12 4TF, Hampshire, è±åœ
- 01276 748300
- info@jewel-home.com
- www.jewelwindows.co.uk
4.5
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Andy & Kyle
Andy & Kyle
Fab Job done this morning
Absolutely pleased with their efforts
2025幎7æ31æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Wendy
Thank you so much for taking the time to leave such a lovely review for Andy and Kyle.
We are delighted to hear that you're so happy with your installation.
Kind regards
Jewel Home Group
Would recommend Jewel
Really friendly workers who were very welcome in my home. They knew what they were doing, worked hard, were very efficient and cleaned up thoroughly afterwards. The windows have improved my home a lot as we went for the noise reduction product and I would recommend David, Dan and the Jewel Team to anybody else.
2025幎7æ30æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Rachel
Thank you for taking the time to leave us a 5* review following your installation from Jewel Home Group.
We are delighted to hear that your experience of working with Jewel was such a positive one.
Kind regards
Jewel Home Group
Matt and Dan are fantastic fitters
Matt and Dan are fantastic fitters. Faster, friendly, clean and completed a wonderful job.
Highly recommend
2025幎7æ30æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Darren
Thank you so much for taking the time to leave us a review following your installation.
We are delighted to hear you're so happy with the install from Matt and Dan.
Kind regards
Jewel Home Group
Replacement window .
Andy and Kyle arrived on time and were very friendly and efficient. The window was installed in no time at all and looks lovely. There was no mess at all for me to take care of and I was really impressed. I would certainly recommend Jewel Windows to my friends.
2025幎7æ30æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Hilary
We are delighted to hear you're so happy with the installation of your new window, and that you'd happily recommend Jewel following your experience with us.
Kind regards
Jewel Home Group
Front Door Purchase
Super pleased with our purchase from Jewel Home. The salesman was very knowledgeable and helpful, communication was spot-on, and the new front door was installed impeccably. We were amazed how little damage was done to the house after removal of our solid wooden door, sill and frame, and what little damage that was done was made good. We would thoroughly recommend this company.
2025幎7æ28æ¥
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https://www.jewelwindows.co.uk ããã®åç
Thank you for your valued 5* review.
We are delighted to hear that your experience of working with Jewel throughout your installation was such a positive one, and that you'd be very happy to recommend us.
Kind regards
Jewel Home Group
Speedy and friendly
Andy and Kyle turned up early and got the work done very efficiently. A cup of tea every hour kept them in good spirits ð
2025幎7æ28æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Jenny
Thank you for your lovely review. We are delighted to hear how happy you are with your installation from Jewel, and that you kept Andy and Kyle happy with a steady flow of tea!!
Kind regards
Jewel Home Group
Excellent job fitting our new front door
David did an excellent job fitting our new front door and glazed side panel. The old one was removed efficiently and with care and on completion of the job the site was cleaned thoroughly and left spotless.
Well done. Highly recommended.
2025幎7æ23æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Mr Hanford
Thank you so much for taking the time to leave us such a lovely review. We are delighted that you are so happy with your new front door. I'm sure moving into the colder months you'll really notice the difference with the thermal efficiency of your new door.
David will be very happy to hear that you're so happy with the installation and him leaving your home clean and tidy afterwards.
Please feel free to recommend us to any of your friends and family who are looking to make some home improvements!
Kind regards
Jewel Home Group
Dave and Dan can to fit our FrenchâŠ
Dave and Dan came to fit our French doors. Well where do I startâŠ. They were just lovely! And did a fantastic job, very thorough and very professional and precise! They look fantastic, couldnât be happier with the service. Would a 100% recommend to anyone and everyone!
2025幎7æ25æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Jessica
That's such a lovely review!! Dave and Dan will be absolutely thrilled to hear how happy you are with them both and the installation of your new French doors.
We are also delighted to hear that you'd recommend us. That really does mean a lot!!
Thank you.
Kind regards
Jewel Home Group
Andy and Kyle splendid job hard workingâŠ
Andy and Kyle splendid job hard working guys would definitely recommend them
2025幎7æ24æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Sonia
Thank you so much for the 5* rating!!
We are delighted to hear that Andy and Kyle did such a great installation for you, and equally pleased that you'd be happy to recommend us to your family and friends!
Kind regards
Jewel Home Group
Amazing work
David J was absolutely fantastic! Super fast, professional and the front door has a beautiful finish!
2025幎7æ24æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Maya
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear that your installation went so well, and that you're so happy with David, and your sparkly new front door!!
Please feel free to recommend us to your friends and family :)
Kind regards
Jewel Home Group
Fabulous finish and awesome work by the team
Andy and Kyle really put everything into getting the enormous job done of replacing all our windows and doors! Even when they uncovered an issue they were quick to help resolve it. The installation team arranged a builder to address a few pre-existing issues and the job went smoothly. Great finish, great attention to detail and cleaned up as they went! Highly recommend
2025幎7æ17æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Mrs Parker
Thank you so much for taking the time to leave us such a lovely review following the installation of your new windows and doors.
We are delighted to hear that you were so well looked after throughout your dealings with Jewel, and that you'd have no hesitation in recommending us!!
Kind regards
Jewel Home Group
Mat and Dan
Polite and curtious. Arrived on time. Covered all carpets and cleared away rubbish. Hovered when finished. Definitely reccomend
2025幎7æ17æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Ms Page
Thank you so much for leaving us such a lovely 5* review. We are so pleased to hear that your installation went so well, and that Matt and Dan were so polite, clean and tidy.
We would be happy to receive any recommendations from you!
Kind regards
Jewel Home Group
Poor after sales service
Did a good job fitting our door, but weâve had problems with their after sales service. Iâve had to chase an issue and not got very far.
Iâve also asked for quotes for other services and no one has got back to me.
2025幎7æ1æ¥
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https://www.jewelwindows.co.uk ããã®åç
Hi Jon
We are sorry to hear this. Our service team advised me that you needed a quote for a replacement part but had this fixed before we were able to get our service engineer out to have a look at the issue.
If there is anything else we can do for you, please do not hesitate to contact us on service@jewel-home.com.
Kind regards
Jewel Home Group
Very good customer service
We purchased patio doors from Jewel in 2024.Earlier this year we noticed the main door sporadically had become a bit difficult to close, and also squeaked when open wide. I reached out to Jewel and they had someone around within a week to investigate. The fitter lifted the doors to fix the issue we'd experienced closing them and fitted a restricter to help with the noise issue created by the door opening too wide. Jewel probably could have charged us to fit the restrictor but they haven't. Really impressive customer service. Thanks to the team
2025幎7æ11æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Mr Thomas
We are delighted to hear that you're so happy with our service team. We pride ourselves on our level of customer care both before, during and after installation, so are very pleased to hear that we have delivered that standard to you.
Please feel free to contact us anytime you need any assistance, or to discuss any further replacement windows or doors.
Kind regards
Jewel Home Group
Disastrous Customer Service ExperienceâŠ
Disastrous Customer Service Experience with Jewel Windows (January-July 2025, ongoing).
My experience with Jewel Windows has been nothing short of appalling. In January 2025, I noticed my window frames were bending and bowing, causing drafts and loss of soundproofing. Since the windows were under warranty, I contacted Jewel Windows for repairs.
What followed has been a six-month nightmare that remains unresolved:
1. Engineers have removed and reinstalled the windows so many times that the frames now have too many drill holes to be properly repaired.
2. In May, they broke a window handle during one of these visits, which remains unfixed two months later, leaving me unable to open the window even during hot weather.
3. Most concerning was their admission in writing that they cannot obtain replacement parts because "the relationship with the current supplier being burned, they are not willing to sell us replacements" - a revealing insight into their business practices
Two weeks ago, I requested information about their formal complaint procedure. Unsurprisingly, they have yet to respond.
I would never willingly choose to do business with Jewel Windows again and am only continuing to engage with them because my damaged windows remain under their warranty. Potential customers should be aware of the company's shocking customer service and apparent inability to resolve even straightforward warranty issues.
2025幎7æ15æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Mike
Weâre genuinely sorry to hear about your experience. It certainly doesnât reflect the high standards of customer care we pride ourselves on at Jewel Home Group. Normally our service is exceptional, and we understand how frustrating this ongoing issue must be.
Weâve escalated this with our supplier and are actively working together to remedy every outstanding point. Our goal is to resolve everything swiftly and to your complete satisfaction.
In line with our Complaints Procedure, weâve captured all your concerns and our Complaints Manager will be in touch shortly to address this and to outline the next steps.
Thank you for your patience while we fully address this. We will be in touch again soon with an update and a resolution.
Kind regards
Jewel Home Group
A job well done
Leon did a great job of surveying the property and advised installation of a couple of lintels to overcome cracks in brick work. Scaffolding arrived promptly to ensure work on windows could start next day. Fitters were friendly, undemanding re refreshments, competent and very efficient. Job completed within time allocated. Took a bit longer to get scaffolding removed. Especially love the new front door.
2025幎5æ29æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Susan
Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear you had such a positive all round experience of working with Jewel. We do aim to provide excellent customer service, from the first call, to final installation (and beyond!).
Kind regards
Jewel Home Group
Andy and Kyle arrived early and did anâŠ
Andy and Kyle arrived early and did an excellent job.
Nice blokes,very friendly. Ideal management material
Great nod well done. I will thoroughly recommend this company
2025幎7æ8æ¥
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https://www.jewelwindows.co.uk ããã®åç
Thanks so much, Mel, for leaving us such an amazing review. Andy and Kyle will be very pleased for the mention!
We are delighted to hear that you'd be very happy to recommend us to your friends and family!
Kind regards
Jewel Home Group
Kyle and Andy back again early todayâŠ
Kyle and Andy back again early today for the next stage of our window replacement job, and again they did a superb job - rather more complex than the first two rooms they did in June but nevertheless completed in less than a day with the same professionalism as previously. Another excellent job, guys! Thank you!
2025幎7æ7æ¥
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https://www.jewelwindows.co.uk ããã®åç
Hi Andy
Thank you so much for taking the time to leave us a 5* review, and for your valued custom.
We are so pleased to hear that your experience of working with Jewel for your new windows was such a positive one. We really do strive to reach exceptional customer service levels and it's reassuring to read reviews such as yours, to know that our customers are experiencing that high level of service we are known for.
Kind regards
Jewel Home Group
Worried that these guys are a scam
We ordered a new front door from a very pleasant and credible sales guy and duly paid over £5k in good faith. Installation was initially delayed in advance (which is frustrating but happens). Subsequently we have had several no shows with no communication or prior notice, been given several different excuses when calling (issue with supply, builder has left) and 5 weeks after initial install date are now being ghosted with no confidence that we will ever see the door or our money again.
Update: In the interest of balance this wasnât a scam. Door finally installed nimbus a very courteous individual and is great. There is however an awful lot of âmaking goodâ thatâs now needed. The updates certainly increased (from nothing) once this review was published - probably a coincidence. I wouldnât use these guys again.
2025幎7æ2æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear KJB
Thank you for your feedback. I have been in touch with our installations team who have advised me that they have been updating you on the progress of your order. Unfortunately we have had delays from our supplier, which has resulted in the delay in your installation.
Jewel Home Group is a well established company with an enviable reputation in the area. You can see from all the 5* reviews, that we have many happy customers, and we are sorry that you have had a less than satisfactory service from us.
However, I am certain that we can resolve this issue to your complete satisfaction, with a new front door that you will love.
Kind regards
Jewel Home Group
Andy and Kyle were very professionalâŠ
Andy and Kyle were very professional and efficient during the installation and also made sure they were careful in protecting furnishing and cleaning up after themselves.
2025幎7æ2æ¥
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https://www.jewelwindows.co.uk ããã®åç
Dear Chrissy
Thank you so much for leaving us such a lovely review. We are delighted to hear that you are so happy with your recent installation and that Andy and Kyle did such an amazing job.
Kind regards
Jewel Home Group
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