Jewsons 

some of their prices in the store are actually doumble than everywhere else. Obviously counting on people not checking prices online. Had to return my decking UV oil as I manage to find it elsewhere twice as cheap delivered to my door.

Just a few sentences to praise Darren at the customer services in the Basingstoke Branch.. I'm a new boy to town, building a small extension to my new home. Darren, unlike a lot of customer service agents has shown me understanding, patients and a humility rarely seen in other builders merchants. So.... Therefore, it necessarily follows that because of his caring attitude & actions, I'm buying all my materials from him (Jewsons). Thank you Darren.

We have just been to Jewsons at Great Yarmouth.

We were looking for units for our new utility room.

Chloe Saunders could not have been more helpful. She was amazing.

Her product knowledge was extensive, she gave us a comprehensive choice of what was available and came up with lots of ideas we hadn't even thought of.

Also the prices were extremely competitive.

I popped into your Maidstone, Buckland Hill branch earlier this morning to enquire about pricing and purchasing of Marshalls Granite Eclips 600x600 tiles.
Hollie the assistant took our details and said she would email the information back today.
I would like to thanks Hollie for her Great customer service. Not only did she email, she also phoned to say she had sent to information over, which arrived at 1:41p.m. it was much appreciated.

Never really use Jewson's due to high prices however today there is a branch very near to where I am working so I thought save time. Took a few gutting bits to counter a Richmond Walk Plymouth staff tried to charge me £61 I left shocked at the price at the price went across town to my local shop Totem Timber store bought same items £19.

Dreadful. Because there is now serious competition in Wallingford. You would think Jewsons would be making more effort. Definitely not the case. On Thursday, we arranged for delivery of a bulk bag directly to our customers address, arrival Monday am. We had the team on site ready to receive the goods. We telephoned early Monday morning to obtain an ETA. There was allegedly no-one who remembered speaking to us. There was no trace of the order. This is not a one off. One or two good staff members come and go. However, there is something inherently wrong at this branch because this is just one example of complete incompetence. Thank you Travis Perkins for saving the day.

Due to the storms I needed to replace 4 fence panels. Although other shops were £40 cheaper, Jewsons said they could deliver the next day. Decided to bite the bullet and order them. Nightmare trying to order via my mobile but after contacting them, ordered using my laptop. Waited the whole next day for delivery but nothing came. I had provided my phone number and email address in case of problems, but of course nobody phoned me. I phoned customer services who state despite all my inconvenience, they can't put the panels at the side of my house the next day, because they cant "Enter a Property". So they propose to dump the panels on a pallet at the side of the road. I cannot take another day off work to be there, and my wife is disabled so obviously unable to lift fence panels. Despite the inconvenience caused, this is the sort of customer care Jewsons display. Absolutely appalling. This is the first and last time I will ever used Jewsons. Not only are B&Q and Wicks cheaper, they are more considerate to customers and far more reliable. If I could have give zero stars I would have.

Cladding was delivered this summer, a few pieces with cracks on the ends, bloody guys delivering were banging the ends on the hard floor of the truck, they just grab the piles and drop the ends. The timber was acceptable.

Ordered a bath rail, arrived on time and in good condition

I run a small man and van company. My customer sent me from Kilmarnock all the way down to Jewsons Kilmarnock to collect building supplies.

The warehouse loaded the wrong items into my van. Took the load to my customer who said that wasn’t his order and that I’d need to go back to ardrossan and collect the correct order.

Arrived at Jewsons in Ardrossan and explained the situation and that I’d need to be paid for the journey for the incorrect load as it cost me for time, fuel and made me very late for my next job

The sales assistant agreed and asked me to send an invoice. I sent an invoice for a nominal amount of £40.00. That was back in July.

I’ve not chased the invoice up several times. I’ve called the branch only to be told lies that it’s being dealt with etc.

I phoned their accounts payable department only to be told that it’s not in the system.

Disgusting behaviour by the team at Ardrossan Branch. Tell you anything just to get you off the phone. Just liars! Cheating small businesses in their local community.

Never had anyone not pay an invoice. Didn’t imagine a £1bn company would do this.

The branch manager is just a liar!

ORDER AT YOUR OWN RISK**** Expect to get two man deliveries dumped on your doorstep to take in on your own. Don't expect to have damage free items delivered or even get what you have ordered, don't expect your order to be fit for purpose and usable with the other items sold and if you ask for help with any of this or faulty items, expect Jewson to blame every other supplier and treat you with contempt. If you do all this you win't be disappointed.

Jewsons in wetherby were very arrogant did nothing to help with my inquiry. Got a bag of sand was told to get it from forklift guy outside. He deliberately ignored me for 5 mins before asking what I want. Very helpful indeed

BE CARFUL YOU DONT GET RIPED OFF AT JEWSONS.
The price of so many things in Jewson's, here in St Leonard's o/s are so much more then you can buy elsewhere.
I don't mind spending a few pounds over the top, but when you pay 50 to 100%, extra is what I call a rip off.
Every time I buy something from Jewson's, I always find it much more expensive then anywhere else, for example, I bought a tin of paint, only to find it £10 cheaper on Amazon, and freely delivered to my door, that's 50% lower then Jewson's, which is no joke, but day light robbery.
If you are buying in quantity, then grab hold of the manger first, and tell him how much cheaper it is down the road, as I did, he may then undercut them, if he is in a good mood.
The only problem is that the staff don't believe you, when you go to pay, they instead think your trying to do them.
This happen to me last year, in that the staff were so shocked at their own rip off prices, that he had to ask the manager if I was trying to rip them off instead.
And if you take anything back to Jewsons, for a refund, they charge you a return cost.
How they are still trading is a mystery.
Good bye Jewson's, you wont see me anymore, I am now sticking to Amazon, and Alford's.

Great service & had stock of all items I was looking for my renovation - first time I have used & will be using again

We had been looking for months for porcelain outdoor slabs/tiles for a new patio but stock elsewhere was either in short supply or sold out or there was a waiting time of several months without a date for delivery. Everything about the order with Jewson's was perfect. The product was ideal and on offer, the sales people went the extra mile (Lowestoft branch) and the order arrived pretty much on time and was delivered today. We live on a track so delivery was very difficult but Steve (Lowestoft again) was a very skilled driver.

I had very bad experiences with this company and I will never use them again. At first when I’ve ordered wooden floors worth over £3000 I have received very short delivery notice and because nobody lived at the renovated property I asked Jewson Mansfield manager to deliver them next day when my builder will be there. Later that day I received message that floors were left outside house and it was late November so it was rainy and very cold outside and floors would not survive till next day outside. Me and my partner had to drop everything and drive 40minutes one way to manually move 2 pallet of floors inside the property. Totally waste of 3 hours (not mentioning petrol) as we had other job to do instead of that. I have sent a complaint email to Jewson Mansfield manager but it was ignored. Very unprofessional...

My 2nd issue was when I wanted to return some of unused floors back. Not only I was told that there will be 40% restock fee but it took nearly 3 months, plenty of phone calls and emails to chase up my refund. Very stressfull experience and this cannot be blamed on pandemic as everybody seems to do these days.
Not good, avoid!

After an awful experience with Challenge Fencing in Farnham, a friend recommended that I try Jewsons in Fleet. He has an account there and sais they were always helpful.

CS was very good all round and will definitely use them again.

Waited in all day ,even phoned early afternoon ,to check status of my delivery which I was told would definitely arrive. Nothing. I have contractors arriving tomorrow and no sand and cement.
Appalling. This was the Wallingford shop. Never again I will stick with Wickes.

Sadly had a bad experience with ordering and receiving a kitchen from Bury St Edmunds. Quoted for gloss doors not matt, thankfully noticed before ordering. Told it would only take a week to arrive, luckily I wasn't in any hurry, thou ended up being several weeks and parts of it taking 4-5 weeks. Had to order a part from Amazon after not arriving for 4 weeks, by then I had a fitter in and couldn't wait any longer. The universal oven housing unit is a joke. Over 100 holes in each side and you have to drill more for several of the shelves and one of the doors. Had a second one delivered as I thought I had the wrong one, that came with a big dent in one corner. Several of the doors had chunks out of the corners. The Caple oven had a large dent in the bottom, one of the dials is wonky, but had waited so long, had to fit it as is. Didn't realise till a couple of days before fitter arrived there wasn't going to be anywhere near enough splash back, had given exact measurements and details for it. That was another week or so wait. There was one handle missing. Then there's the communication.... Absolutely shocking. I had to phone endlessly over and over again, never returning my calls as asked, given endless excuses, questions not answered, tried emails.... Not much better, just didn't like ringing me back or answering some of my questions via email either. Told a couple of weeks ago that I could return the parts not needed and told they would be picked up the next week.... Guess I'll have to keep ringing and emailing for this to happen too. When the showroom manager is off, there's no one else knows what is going on, so your left hanging till they are back in. Overall a very stressful experience, felt like an annoying pest for having to keep chasing things up. one I have never been through with the many previous kitchens I have fitted.

Always receive amazing customer service when I place an order by phone to Middlewich branch. Staff always very pleasant (Ian in particular) if they do not have the item in stock, will source from other branches. Nothing is too much trouble. Delivery driver is also very pleasant, always smiling, will try to leave bulky items as close to where you require them. Excellent service all round.