JMBricklayer レビュー 

JMBricklayer からの回答

2024年9月9日

Thank you for your feedback. We apologize for the inconvenience. We are very sorry that we failed to process your replacement parts request in time. Your email was mistakenly marked as spam by our system and ended up in the spam box.

Here is our proposed solution:
1. If you do not want to continue processing the replacement parts, we will arrange a refund.

2. If you still want to continue assembling, we will continue to give you normal replacement parts, which will be resent to you from China.

No matter what your decision is, we will send you a set of exquisite gifts as compensation, and the gifts will be shipped to you from the German Amazon warehouse.

Thank you for your understanding and patience. If you have any other questions, please feel free to contact us.

JMBricklayer からの回答

2024年9月5日

Thank you for your review! We're glad to hear that you found the kit both fun and challenging, and that the quality met your expectations. If you have any further feedback or need assistance, feel free to reach out. Happy building!

JMBricklayer からの回答

2024年9月5日

Thank you for your feedback! We're glad to hear the delivery was super fast. We appreciate your suggestion about including a tracking number in the shipping confirmation email and will certainly take it into consideration to improve our service. If you have any other comments or questions, feel free to reach out!

JMBricklayer からの回答

2024年9月5日

Merci beaucoup pour votre avis ! Nous sommes ravis que la livraison ait été rapide et que vous ayez apprécié l'assemblage de l'ensemble. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.

JMBricklayer からの回答

2024年9月5日

Thank you so much for your review! We're thrilled to hear that you're satisfied with the product and that the music and lights added to your enjoyment of the model. We're also glad that the delivery exceeded your expectations. We can't wait to have you back for your next purchase! If you need any assistance, feel free to reach out to us anytime.

JMBricklayer からの回答

2024年9月2日

Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed the build and loved the stickers—we take pride in providing unique and exciting details. We appreciate your feedback regarding the assembly difficulty and instructions, and we'll use this to improve future products. It's wonderful to know that you consider this the best build for this set. Happy building!

JMBricklayer からの回答

2024年9月2日

Thank you for sharing your detailed experience with us! We're glad to hear that your order arrived in good time and that you enjoyed building the figures. We appreciate your feedback on the piece quality and design sturdiness—these insights help us improve our products. It's great to know that the final look and the colorful pieces added to your enjoyment. We're pleased that you're satisfied overall and hope you continue to have fun with your builds!

JMBricklayer からの回答

2024年9月2日

Thank you for your feedback! We're delighted to hear that you were pleased with the quick shipping and the quality of our products. If you ever need anything else or have any questions, our team is here to help!

JMBricklayer からの回答

2024年8月15日

Thank you for your feedback and for taking the time to share your experience with our product. We sincerely apologize for the inconvenience caused.

For this coming off problem, the solution is to glue the fallen places. We have reported this problem to the technical staff. In the future, we will continue to improve the quality of our products.

As a compensation, the free gift will be provided to you from US Amazon. Thanks for your understanding and support.

If you have any further questions please feel free to contact us.

JMBricklayer からの回答

2024年8月15日

We sincerely apologize for the inconvenience you've faced with your order. We prepared your package on July 30th, but unfortunately, the product you purchased was mistakenly left out, and only the gift was sent. We sincerely apologize for the inconvenience this has caused. Regarding the $44.36 customs fee that may be incurred if we proceed with your order, we recommend canceling the order, and we will issue a full refund for your order. You may keep the gift. As compensation, we can offer you a free gift + free shipping. If you choose to accept this, please note that you would be responsible for any customs duties that may occur. Once again, we apologize for the delay in delivery. If you have any further questions or concerns, please feel free to contact us.

JMBricklayer からの回答

2024年8月15日

Thank you so much for your wonderful review! We're delighted to hear that you're impressed with the quality, price, and shipping speed of our product.

Your recommendation means a lot to us, and we're thrilled to have earned your trust. If you ever need anything else, we're here to help. Thanks again for your support!

JMBricklayer からの回答

2024年8月15日

Thank you for sharing your experience! We’re so glad to hear that you had fun putting the set together and that you’re happy with the final result. It sounds like you put in some great effort over those 8.5 hours, and we're thrilled that it paid off.

If you ever have any questions or need assistance, feel free to reach out. Enjoy your awesome creation!

JMBricklayer からの回答

2024年8月15日

Thank you for choosing our products as gifts for your daughter’s birthday! We’re so happy to hear that she absolutely loved the Sunflower and Space Astronaut Panda sets. Moments like these make our work so rewarding.

If you ever need anything else, we’re here to help. Thanks again for sharing this special experience with us!

We look forward to serving you again.

JMBricklayer からの回答

2024年8月15日

Thank you for your feedback! We’re delighted to hear that you had fun putting the set together and that it turned out great. It’s wonderful to know that everything was in place and that you found it to be a great value. If you ever need anything else, we’re here for you. Thanks again for your support!

JMBricklayer からの回答

2024年8月15日

Thank you for your kind review! We’re glad to hear that your delivery experience was smooth and hassle-free. Your satisfaction is our priority, and it’s great to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing us!

JMBricklayer からの回答

2024年8月15日

Thank you for sharing your experience! We’re glad to hear that our team was able to keep you informed about the delay and that you appreciated the free gift.

We always strive to provide the best service possible, even in challenging situations, and it’s wonderful to know that our efforts made a positive impact.

If you need anything else, feel free to reach out. Thanks again for your support! We look forward to serving you again.

JMBricklayer からの回答

2024年8月15日

Thank you so much for your glowing review! We’re thrilled to hear that you’re extremely happy with the sets, the quick delivery, and the packing. It’s fantastic to know that you’re pleased with our selection and that you’re recommending us to other builders. Your support means a lot to us. If you ever need more sets or have any questions, we’re here to help.

JMBricklayer からの回答

2024年7月31日

Thank you for sharing your experience! We're delighted to hear that your JM Bricklayer Unimog Ambulance building blocks arrived safely and in perfect condition. We look forward to seeing your photos on Facebook once you've completed it. Happy building!

If you have any further questions please feel free to contact us. We look forward to serving you again.

JMBricklayer からの回答

2024年7月31日

Thank you so much for your kind words and for choosing our products!

We're thrilled to hear that you had a positive experience with our customer service team and product. Your satisfaction is our priority, and we look forward to serving you again in the future.

If you have any more questions or need further assistance, please don't hesitate to reach out. Happy shopping!

JMBricklayer からの回答

2024年7月23日

Thank you for your feedback regarding the recent situation with your order. We sincerely apologize for the inconvenience caused by the unavailability of the item you selected on US Amazon. Your feedback is highly valuable to us, and we appreciate your understanding in this matter.

We understand the importance of clear and accurate communication regarding product availability. Moving forward, we are actively reviewing our processes to enhance our inventory management system and ensure timely updates of product availability on our website.

Our support team will reach out to you via email to provide a satisfactory resolution. As compensation, we will give you a free gift from US Amazon.

Once again, thank you for your understanding and apologies for any inconvenience caused. Please feel free to contact us if you have any further questions. We look forward to serving you again in the future.