Dropped my camper van off at Dyce, Aberdeen service dept for an allocated slot. Both males at desk were friendly and helpful as always. clearly explained what would be done. Nice waiting area to sit... もっと見る
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By accident, we stranded with an old hired VW-campervan that had a motor breakdown at Clarks Commercial in Aberdeen. The garage provided us with every help they could: vehicle check, transfer to the... もっと見る
企業が回答しました
We spoke with various dealers before choosing our new VW California but, as soon as we spoke with Marianna at Hawco in Inverness, we knew we'd be buying from her. Too many car salespeople c... もっと見る
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Thank you for your incredibly fast and helpful responses to our queries. We were given great advice and what could have been a stressful decision was made easy and relaxed. Thank you for having such a... もっと見る
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企業情報
当該企業による記述
As an approved dealer of Volkswagen commercial models, we're proud to offer our range of vehicles and services to business customers throughout the Aberdeen area. You'll find a wide range of new and approved used commercial vehicles in stock. The regular deals and special offers that we provide ensure that we can be competitive on price locally and save our customers money. Keeping you and your business on the move is our biggest priority, and our fully qualified technicians in Aberdeen will identify and repair any issues quickly when you bring your commercial vehicle back to us for maintenance. We use nothing less than genuine Volkswagen parts when performing repairs and replacements, prolonging the life of your vehicle and keeping it in full working order. To find out more about any of our commercial vehicles, or to book your current VW van in for an MOT or servicing, contact us at Volkswagen Commercials in Aberdeen at the address or telephone numbers above.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Wellheads Place 30, AB21 7GB, Aberdeen, Scotland, 英国
- 01224 725412
4.3
優良
100件のレビュー
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charlatans
I had my van recovered to clarks commercials as a none runner. I would turn ignition key and nothing would happen vehicle would not start or turn over. clarks are quick to tell me that plugging it into the diagnosis computer is going to cost £240. this is just to look for codes nothing else.
van is already at there garage so I agree for them to carry out diagnosis and repair. A few days later I get a call van is fixed there was no parts needing replaced and my bill is purely cost of labour with the computer diagnosis included at a total cost of £1050. The problem was apparently some corroded earth's that needed cleaned up.
I pick van up and yes you guessed it within a week same problem as before van not starting or cranking over. so I am reluctant to return to clarks just to fork out another £240 for them to go looking for codes so I arrange recovery to another garage for another opinion.
Recovery driver turns up i explain the problem to him and within 5 mins he has me up and runing again. Recovery driver tried a booster pack to battery vehicle still not starting then he simply crawled under vehicle gave the starter motor a few taps and she fired straight up again. Thanks to some GOOD OLD FASHIONED BASIC MECHANICAL CHECKS DONE this part was missed by clarks in my opinion the problem was diagnosed without just jumping into error codes and that nice little money erner of £240.
As my van was now running I drove it to this second garage where they replaced the starter motor and van is now working as it should...
it scares me to think how much money I could of continued to throw down the drain at clarks until they would of diagnosed the correct problem..
2024年9月2日
自発的なレビュー
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Afternoon,
Thank you for your review. I believe I have responded to your review on our Google page. If I could please ask you again to email our dealership with your contact details to allow us to look into the matter t would be greatly appreciated. I apologise again for your experience at our dealership.
Our email address is: AberdeenCommercials.Service@john-clark.co.uk
Kind regards,
Sorting things the good way
Had to return for a warranty replacement for bellows and was told needed new shock as they spotted that problem and got a few things on back order, problem with bellows though and mechanic came to explain problems and how they would sort it genuine mistake and so really pleased with communication and problem solving from all staff
2024年8月21日
自発的なレビュー
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning, Michael
Many thanks for your positive review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Ross,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
A good experience of Clark Commercial’s…
A good experience of Clark Commercial’s service Dept in Dyce - I was lent a courtesy van rather than a car which was slightly disappointing but it was a super vehicle Our car was in for an oil change and 2 software recalls - we were surprised to be told that our car would need to stay in Dyce as “ they didn’t have a part On collecting the car we quickly discovered that the clock was completely wrong and there were 2 software updates required which we found odd
2024年7月16日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Sue,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Jim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Excellent service and communication…
Excellent service and communication throughout the job
2024年6月19日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Poor customer service!
My brother & I visited today to price up and all being well order a new V6 Amorak pickup for our business. The salesman Gary wouldn't take a quick 5 minutes away from another customer to speak with us. We would have paid the deal in full today & have since ordered one elsewhere!
2024年6月15日
自発的なレビュー
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Dear Derek,
Thank you very much for taking the time to leave us a review, your feedback is important to us. I'm sorry to hear that our Sales Executives were busy when you and your brother arrived. As I'm sure you can understand, we want to ensure all customers receive the utmost care and attention when visiting our dealership, and purchasing a new vehicle can take time. We would be happy to arrange an appointment at a suitable time for you and your brother if you would like to visit in the future.
I am happy to hear you have been able to source a new Amarok and wish you many happy miles in your new vehicle.
Kind regards,
Linsey
First class service from start to…
First class service from start to finish with the purchasing process!
Gary Donaldson, who handled my sales enquiry acted 110% professionally from start to finish, he could learn the other two dealerships a thing or two who were both closer to me!!
2024年5月28日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Jim,
Many thanks for your review and feedback, which I will ensure is passed on to Gary and the management team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Average
Good: Personable manner from the service desk. Eventually fixed the problem successfully with my van (replacement DPF).
Poor: There was a major delay due to a hold up in the delivery of the required part from VW (several weeks). This was not communicated to me until late in the initial delivery window. It was then delayed again and only escalated when I complained about it. I asked for a courtesy car to cover the extended delay period but this was not provided even though this should part good proactive customer service.
2024年5月23日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Dear Mr Norris,
Thank you for sharing your feedback regarding your recent experience at our Aberdeen dealership. I would like to apologise for the late communication about the delay in the parts being delivered and for the additional inconvenience you faced.
Your feedback is important to us, and we are taking steps to improve our communication and service procedures to prevent such issues in the future. Thank you for bringing these matters to our attention and for your patience throughout this process.
Kind regards,
Linsey
Good service
2024年5月21日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Alexander,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The merry Dance
brand new van bought in hawco in inverness because you guys couldn't get me one.. issue with the steering wheel being squint (off centre) and vibration in the wheels.. took to you as you are the closest VW dealer to me... you guys decided it wasn't warranty.. not sure why a brand new van with issues isn't covered by warranty.. then became the dance of politics between you guys and Hawco.. mean while i just wanted my van fixed and returned.. after 2 or 3 days i picked up my van with no work completed by you guys.. work has now been done by Hawco in inverness.. your behaviours reminded me why i don't like doing business with motor vehicle dealers in Aberdeen
2024年5月8日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Gary,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Worth the trip
Travelled up from South Somerset to purchase a kombi ,Gary sent a video showing good and not so good points which was good enough for me , Ben & Tony handed the van over to me as Gary was off . This was a straight forward process with no gimmicks,Delighted with the van .Long live the UNION 🇬🇧Chris Lanham
2024年4月19日
自発的なレビュー
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Chris,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Fiona,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Half did what was needed
Half did what was needed. Now have permanent fault on display which I now have to reset
2024年4月7日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Afternoon Mr Cooke,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I have passed on your feedback to the management team at Clark Commercials and someone will be in touch as this is not the service we strive to provide,
Kind regards,
Linsey,
John Clark Motor Group
Efficient friendly service
2024年4月15日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Afternoon Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials. We are delighted that your experience has been a positive one.
Kind Regards,
Linsey
Excellent service throughout purchasing…
Excellent service throughout purchasing process and very helpful. Would highly recommend.
2024年3月28日
自発的なレビュー
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Reginald,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
There was an issue with the booking…
There was an issue with the booking they had nothing on there system to say it was booked in at 08.00 so they managed to book me in as i was waiting for the car
2024年3月18日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Norman,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Clark Commercials Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Morning Bert,
Thank you very much for taking the time to leave us a review. I'm glad to hear that you had a positive experience at our dealership. A 1* review indicates our service level may have been short of the mark and we would welcome the opportunity to understand where we could have improved. If you would like to contact me directly on: linsey.mackie@john-clark.co.uk I will ensure this is passed directly to our management team to review.
Many thanks,
Linsey
No customer excellence this time
Poor vehicle preparation and hurried handover.
Extremely poor communication, response and after sales service - or lack of it.
Catalogue of excuses given during sale and after sales process resulting in a number complaints made to VW and the JC Motor Group.
Worst VW customer experience in over 30 years.
2023年12月28日
John Clark Motor Group - Clark Commericals Aberdeen からの回答
Good Afternoon Clarke,
Thank you for taking the time to leave us a review. We sincerely apologise for any inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we take your feedback seriously. I understand our Sales Manager has been in touch with you to discuss the matter further. Please don't hesitate to reach out if you have any additional concerns or if there's anything more we can do to enhance your experience. Your feedback is invaluable, and we appreciate the opportunity to make amends.
Many thanks,
Linsey
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