Firstly, Kabir and Chris made the whole transaction incredibly smooth and stress-free for us. The service we received from them was truly second to none! Kabir took the time to listen to exactly what... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Kabir was great to work with, not pushy or arrogant like I've experienced in other dealerships, he was knowledgable and polite. When I arrived to pick up the car it was damaged at the front, damag... もっと見る
Just bought a new CUPRA Terramar. Chris and Thor were brilliant! They listened to what I wanted, answered the many questions I had in full, and from start to finish were extremely helpful. They pr... もっと見る
I can't thank Thor enough for his incredible help! He's super knowledgeable and provided outstanding customer service. After some bad experiences at Sheffield and Stockport SEAT CUPRA, Thor at Aberdee... もっと見る
企業が回答しました
企業情報
当該企業による記述
As an official CUPRA franchise dealer, John Clark CUPRA in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Craigshaw Road, West Tullos, we are just a ten-minute drive from the A90 and the AWPR, easily accessible from anywhere in the East of Scotland. If you are travelling from the city centre, we are just ten minutes away by car. Aberdeen train station is two miles away so, if you are travelling by public transport, you can reach us on one of the regular buses that run between West Tullos and the station.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, 英国
- 01224 402960
4.6
優良
146件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The service team kept me updated…
The service team kept me updated throughout the day on progress of my car servicing. They were very polite and professional.
2024年7月24日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning, Paul
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
No issues team were ready and friendly…
No issues team were ready and friendly when i arrived and explained things clearly. Follow up call on work required/carried out was again clear and efficient.
2024年7月17日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
No issues with booking in
No issues with booking in , kept informed throughout day about progress and no issues with picking up vehicle
2024年7月18日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Gordon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Kirsty,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Excellent front of house staff
Front of house staff were excellent, always keeping me informed as to progress with my car and very friendly when I went to collect my car.
2024年5月9日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Able to do MOT despite my scheduling mistake
I made a mistake with my scheduling and arrived with my Tarraco for its MOT 24hrs early. The good people at Specialist Cars SEAT Aberdeen were able to do MOT so that I didn't need to come back the following day. Excellent response all round and many thanks for a job well done.
2024年4月25日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Afternoon Paul,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service
My car was taken at the allocated time and returned after the service washed and cleaned inside.
All the information on the work during the service was provided in an efficient and timely manner - everything explained very clearly.
2024年4月5日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The transaction was done very…
The transaction was done very professionally and the staff were all very informative and friendly
2024年3月27日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Mr Cable,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Linda,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
All good) no issues
2024年4月5日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Colin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
M.o.t
Very happy with the service I received, and very very happy that the mechanic found the rattle that been annoying me for months well done that man.
2024年3月25日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Richard,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Wilson Stark was terrific salesman
Wilson Stark was terrific salesman. Very patient , helpful explained everything well. He could not have been better!
2024年3月1日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Afternoon James,
Many thanks for your review and feedback, which I will ensure is passed on to Wilson and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Fabulous customer service
My vehicle was in for first service, girls on service desk and all other staff were very welcoming and efficient. I received updates to my mobile during the day and my car was washed and cleaned when I picked it up after the service. Great customer service.
2024年3月11日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Deborah,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great service from taking the booking…
Great service from taking the booking to job completion without fuss
2024年2月28日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Professional but room for improvement in services.
Service was friendly and professional. Vehicle was beautifully clean and ready upon collection. The vehicle appears well repaired.
Long delay in getting a booking in date for the vehicle.
No courtesy car available initially even though I pay my insurance to ensure one is available when my vehicle gets repaired. Booking delayed further by 1 week until courtesy car became available, this is unacceptable. A rental car should have been arranged on the day of original booking and billed back to the insurance. Repairs took almost 3 weeks to complete which is long given the nature of the damage to the vehicle. Overall impression good but definitely room for improvement in service offerings and turnaround times.
2024年2月23日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Dino,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
Kind Regards,
Eva
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Ling,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Scott,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Went well without issue or surprises.
2024年1月26日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Steve,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
No hassle
No hassle, friendly staff, no hard sell tactics. Kevin (the fellow that sold the car to me) is very knowledgeable on the Formentor which makes a big difference. Absolutely no complaints or negativity.
2023年11月20日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Good Morning Gerry,
Many thanks for your review and feedback, which I will ensure is passed on to Kevin and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Variety of issues
1-Append the correct mileage on all relevant paperwork.
2-Advise customers that the technicians will require your car for upgrades and coding upon collection of your spare parts ordered, something that was not outlined to me initially.
3-The outrageous pricing (albeit dictated by the manufacturer) for a spare key and reluctance to issue part numbers, leave a bad taste in the mouth of the customer along with a huge hole in their pocket.
The above issues have convinced to me to use independent vendors for my future servicing & mot purposes.
2023年11月3日
John Clark Motor Group - John Clark CUPRA Aberdeen からの回答
Dear Sir/Madame,
We are disappointed to hear that you did not have a more positive experience with us at Specialist Cars CUPRA Aberdeen.
I would like to pass your feedback on to our management team, if you are happy to provide me with your name, registration and the best contact number and send it to kate.lyttle@john-clark.co.uk?
Kind regards,
Kate
John Clark Motor Group
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