Mathew from Dacia Aberdeen was very helpful and pleasant. We had an amazing experience in store and our vehicle is exactly what we need Aftercare is also great and would like o say thank you for ma... もっと見る
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所在地
所在地を変更Abbotswell Road, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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I visited Arnold Clark just yesterday Everyone was busy...no attention come what may... Eventually James Westwater had a bit of time to spare I trusted him implicitly and laid my situation b... もっと見る
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Thanks to Scott at Dacia Aberdeen. I bought my new Duster and had it delivered in just 4 days. He had the right approach and great attitude with care consideration and attention to detail. After s... もっと見る
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your salesman James Westwater was very helpful in the purchase of my new Dacia where everything went smoothly.On the day of collection i was given a good crash course on every aspect of the new car w... もっと見る
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企業情報
当該企業による記述
John Clark Dacia forms part of the John Clark Motor Group and is the only place to visit if you are looking for a new or used Dacia car for sale. Our state-of-the-art dealership is situated at The Autoplex in Altens, just off the major A90 road and easily accessible from Aberdeen city centre or the wider Scotland area. Brimming with an abundance of new and Approved Used Dacia cars, as well as service, Motability and business offers, take advantage of incredible deals today. Contact our friendly and knowledgeable staff at our showroom today to arrange a test drive in the model of your choice, or ask about our current Dacia offers, you won’t be disappointed.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, 英国
- 01224 677800
4.6
優良
258件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Found the specialist cars dealership…
Found the specialist cars dealership excellent and sales
Person Stuart Thomson
2023年9月1日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Alex,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
A really positive experience
A really positive experience trading in my car and ordering a brand new car. Stuart Thomson went through all the options available to me and then kept me informed throughout the process as my new car arrived in the UK and became ready for me to collect. This will be our family’s 6th car from this dealership.
2023年9月1日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Katie,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
Excellent service
Car booked in for 36 month service. All work carried out to a high standard and vehicle ready in under 4 hours. Office staff kept me informed by text on progress of work.
2023年8月18日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning David,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
We dealt with John from the first time…
We dealt with John from the first time we came into the show room, right through to picking up the car. He was friendly and approachable but also professional and knowledgable. He made the whole process easy to follow and helped with any questions we had. When there were delays with the vehicle, he came up with a great solution which we were so grateful for. Highly recommended John and this dealership overall.
2023年8月18日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Stephanie,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
The team can’t do enough to help me…
The team can’t do enough to help me from picking my vehicle up and delivering it back to my home. I am disabled and it’s so nice not having to struggle. The service manager phoned to reassure me that my car had been seen to and even got a complimentary health check. Keep up the good work Renault Aberdeen.
2023年8月3日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Helen,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Renault.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
Never a chore to deal with 👍
A pleasure to deal with as always friendly helpful staff with the added bonus of a sense of humour !
2023年7月27日
John Clark Motor Group - John Clark Dacia からの回答
Good Afternoon George,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Renault.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Eva
Epic Fail
Following my Trustpilot review, I received a call from Customer Care at John Clark Specialist Cars, Aberdeen. Unfortunately I was unable to speak for very long as I was washing my elderly mother's hair. This was on 6th July. I was to be called back, I am still waiting for the call, it's almost August!
2023年7月6日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good afternoon Mrs Guthrie,
I want to thank you again for your time by phone yesterday, it was lovely to speak with you. I sincerely apologise again that my attempt to follow up with you on our initial conversation by phone was unsuccessful, however delighted we got the chance to connect yesterday and speak through your feedback.
This 1* review is very disappointing to receive and certainly does not reflect the high standard of service we work hard to deliver to our customers. We do take all feedback, whether positive or negative on board, therefore please be assured we will review all your comments internally.
I have emailed you separately with my contact details if I can help with anything in the future.
Kind Regards,
Caroline
Customer Quality Manager, Specialist Cars Aberdeen
Made my life easy
Made my life easy. For someone who’s not into cars they made it hassle free. And explained things to me. John was great help. Always replying quickly to messages phone calls etc.
2023年7月28日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Ruairi,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that John and our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
I have received an excellent service…
I have received an excellent service from Stuart T
2023年7月28日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that Stuart and our Dacia Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
It was so good we bought two
2023年7月12日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Mike,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
Review of car purchase
The salesman John Beattie was very friendly and helpful. He made sure everything was understood and offered help. From coming the previous week all went smoothly and the staff were great
2023年7月14日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Carol,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that John and our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring and if we can assist in the future then please do not hesitate to contact us again.
Kind Regards,
Stephen
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Tracey,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Claire,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
John Clark Motor Group - John Clark Dacia からの回答
Good Afternoon Elaine,
Many thanks for your recent review regarding your experience of dealing with our Dacia business. We are delighted that your experience has been such a positive one and that Sam and our team have been able to assist you in the purchase of your new Dacia.
We wish you many happy hours of motoring, then please do not hesitate to contact us again.
Kind Regards,
Stephen
I've put my car in to Dacia Aberdeen…
I've put my car in to Dacia Aberdeen for a couple of services and a warranty claim and any issues have been resolved by the team.
2023年6月12日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
The whole experience was brilliant
The whole experience was brilliant. Starting from collecting my car at my home & Mark in the service department, keeping me informed of all work being done . The driver who returned my car ,was very polite & friendly .Thank you to all the team at Aberdeen.
Keep up the good work 😊
2023年6月22日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Frances,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that Mark and our Dacia Service Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Great service from the staff when…
Great service from the staff when getting my car it’s mot.
2023年6月13日
John Clark Motor Group - John Clark Dacia からの回答
Good Morning William,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
James was very polite and covered…
James was very polite and covered everything i needed to be done
2023年6月19日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Carol,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that James and our Dacia Team were able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
Very poor customer service
Really really bad buying experience with some of the worst customer service I've had to deal with, best avoided, this was the second chance after previously been let down by the vw part of the group . It started from the day i collected my car and waited 2.5hours for paperwork to be completed that i was informed would have be done ready for my arrival. Then my car was scratched and rusty but i was assured its not a problem it will get sorted, i genuinely wish i never handed over the money for this car. Then i dropped it back a week later to be fixed. Truly a terrible company to contact and deal with. Lie after lie followed by excuses.. ....no words left just now and no comments from Dacia either as per usual. If you want a rusty car from factory then waste 22k at Dacia. It concluded: i eventually got my brand new car back after 45 days of chasing, calling ,, calling, calling more , getting lied too, listening to every reason why its taking so long and why they can't help me. Then it came back and surprisingly nothing had been done. So for 7 weeks my car sat in the garage then was returned to myself having no work done to it followed by more excuses of why it should have been carried out but wasn't. Absolutely disgusted. Never again, complete lack of respect for customers. They need a proper retraining session with all staff as its not acceptable level of care or service. Now gear lever surround pops off when fancies. Your body shop did nothing with my car, unfortunate to your customers that you think its acceptable to sell a car with surface corrosion built in. Caroline, give me your number and I will call you directly as I don't think you have been told the full picture.
2023年6月5日
自発的なレビュー
John Clark Motor Group - John Clark Dacia からの回答
Hi Mr Melvin,
Thank you for taking the time to write. Although it is disappointing to read that in this instance we have not met your expectations, your feedback is very valued.
I understand your stance, However I feel it important to provide some further explanation on your points raised.
Upon discovering the imperfections to your vehicle, please be assured the team at Specialist Cars supported the best way we could with your customer services case with Dacia. I appreciate that the case process took time, however this ensured that the matter was investigated in full, before their final decision was made. During this period, you were offered continue use of your car, without risk to your claim.
I appreciate the outcome was not as you had hoped for, however we are confident our team kept you suitably up to date with the progress of your case, and upon closure we transferred your vehicle to our Bodyshop. I understand you were not completely satisfied with the work carried out, however you have rejected our offer to revisit this.
If you would like to discuss this further or have any queries outstanding, Please don't hesitate to get in touch with me directly.
Best Regards,
Caroline
Customer Quality Manager
John Clark Motor Group - John Clark Dacia からの回答
Good Morning Dennis,
Many thanks for your recent review regarding your experience of dealing with our Dacia business in Aberdeen. We are delighted that your experience has been such a positive one and that our Dacia Service Team was able to assist you.
If we can be of assistance in the future, then please do not hesitate to contact us.
Kind Regards,
Stephen
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