I had the best experience buying my Volkswagen i.d.3. A great friendly atmosphere in the John Clark Volkswagen Dundee location. Liam explained everything thoroughly during the process. He had meg... もっと見る
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所在地
所在地を変更11 Broomhill Rd, Dunsinane Industrial Estate, DD2 3WT Dundee, GB
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Absolutely in love with my new car! The customer service provided by Jenna was incredible, she was so patient in explaining all the cars features to me and answering all of my questions. She made sure... もっと見る
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Lots of help with choosing car from David and a good deal. Staff were helpful in handling a trade-in glitch. Look forward to going back for my next car!
Absolutely outstanding service here! Professional and very helpful throughout! The vehicle was exactly as described and I was extremely pleased with the technical knowledge and customer service from H... もっと見る
企業が回答しました
企業情報
当該企業による記述
John Clark Motor Group is one of Scotland’s largest family-owned automotive dealer groups, with over 50 years of experience in the motor industry. Founded by our Chairman, John Clark, the business has grown into a network of over 60 sites across Scotland, employing more than 1,300 people. We represent 21 leading automotive brands and offer an extensive range of new and used cars, vans and motorcycles, alongside manufacturer-approved servicing, parts, accident repair centres and bodyshops. Hawco Group is now part of John Clark Motor Group, further strengthening our presence across the north of Scotland. Our dealerships and facilities are located across Inverness, Elgin, Peterhead, Aberdeen, Perth, Dundee, Edinburgh, Stirling, Dunfermline, Kirkcaldy and surrounding areas, allowing us to support customers nationwide. We believe our relationship with customers goes far beyond the initial purchase. Delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is at the heart of everything we do.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
11 Broomhill Rd, Dunsinane Industrial Estate, DD2 3WT, Dundee, 英国
4.2
ほぼ満足
36件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible customer service
Terrible customer service, car was filthy when I picked it up after having been ‘valeted’. No locking wheel nuts- was promised by salesman I would have them sent up and haven’t heard a thing in 2 months. And best of all my warranty hadn’t been activated when my car developed a fault and had to be put into John Clark. AVOID AT ALL COSTS
2026年5月22日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Stuart Jack (Sales Person) was great to…
Stuart Jack (Sales Person) was great to deal with a very Pleasant guy. Lovely showroom with lots of nice new & pre-owned cars to choose from.
2026年4月12日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Jenna was great throughout the whole…
Jenna was great throughout the whole process , very helpfull , slight problem with car but quickly rectified.
2026年4月10日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jenna and the management team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Jenna is superb!
Jenna was friendly, helpful and informative. Her calm but positive attitude helped us massively when choosing a new car. She was professional and patient with us. No pushy sales person attitude, which was great. We got the car quickly after picking it at a time that suited us. Jenna showed us how to work all of the tech and explained everything really clearly.
The showroom and all of the staff were lovely.
We will definitely be back next time we are looking for a new car and would love Jenna’s help again. We would highly recommend Jenna to anyone buying a new car and really appreciate all of her help.
2026年4月2日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Jenna and the management team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
The service provided was businesslike…
The service provided was businesslike and honest throughout.
2026年3月18日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Jenna (Kearnan) was so helpful
Jenna (Kearnan) was so helpful, listened to my requirements and did all she could to ensure the car I was seeking was obtained. I would certainly recommend friends seeking a new car to come to John Clark, Dunsinane branch given my positive experience.
2026年3月30日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jenna and the management team at Skoda Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Great service
Chris Thomson was very helpful throughout the entire process, from discussing the various models and configurations in good detail to his communication whilst I was waiting for the car to arrive and his explanations of the car set up upon collection.
Other staff that I dealt with throughout the process were also helpful when required.
2026年3月30日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Good dddddd
2026年3月26日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Good communication and reliable customer service
Upfront clear communications throughout . No hard sales. Sales lead was polite and supportive throughout process . Listened to my requirements and able to deliver on these. Delighted with my purchase.
2026年3月24日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Overall experience was very good
Overall experience was very good, salesman knowledgeable and helpful. We were very satisfied with the deal offered.
2026年3月12日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
No follow up call after taking delivery…
No follow up call after taking delivery . No free gift like you get from most dealers when you buy a new car
2026年3月13日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Dear Stuart,
Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn’t meet your expectations.
Our team always aims to provide a great experience from purchase through to ownership, and we appreciate you bringing this to our attention. Regarding the follow-up call, this is something we aim to do after delivery, we’re sorry this was missed in your case. I have passed this onto the management team to review.
Thank you again for your feedback and for choosing us.
Fantastic service
We were looking to upgrade our car. We have been customers of Paul Dewars for many years and followed him to John Clark. As always the service from him was perfect and we now have a new car
2026年2月11日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Paul and the management team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Very easy car purchase
Stuart was very straightforward to deal with. He knew what our budget was and helped us to find a car to suit us.
2026年2月28日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Dundee.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Collecting my new car.
I was over 2 hours in the showroom. The system is far too long and I seemed to be forever signing documents. The salesperson was doing his best but it is a cumbersome procedure.
2026年2月22日
John Clark Motor Group - John Clark Volkswagen Dundee からの回答
Good Morning Mr Bottone,
Thank you for taking the time to leave us a review. We’re sorry to hear that the process felt lengthy during your visit. While the documentation is required to ensure everything is completed correctly and in line with regulations, we understand it can sometimes be time consuming.
We’re pleased to hear that your salesperson did their best to assist you, and we’ll be sure to pass your comments on to the team. Your feedback is appreciated as we’re always looking for ways to make the experience as smooth and efficient as possible for our customers.
Kind regards,
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