Part exchanged my car with an Xc40 and the customer service delivered by Adam Cardy was second to none. He was very open and honest and explained everything clearly and made it so much easier than I e... もっと見る
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所在地
所在地を変更John Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG Aberdeen, Scotland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great work from Maggie and others in the service team at JC Volvo. Work carried out efficiently and in very good time. Also nice for my car to get a courtesy clean.
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Adam, the salesman, was very professional and knowledgeable about product he was selling and open to many questions on different models. Good range of vehicles/style to choose from - both to see in... もっと見る
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Saw a super young salesman. Declan knew his products really well. He was friendly, but not in our faces, assessed our needs , very patient with our requirements for our dogs, didn’t try to oversell. C... もっと見る
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企業情報
当該企業による記述
If you’re ready to discover more about the full range of new Volvo vehicles available at John Clark Volvo, or wish to learn about the selection of used models on our forecourt, getting in touch with our experienced team couldn’t be simpler. Alternatively, if you’d rather liaise with our teams before scheduling a visit, you can call on the number detailed or submit an online form. We always aim to reply to any enquiries as quickly as possible, so regardless of the time of day you contact us, we’ll be in touch to discuss your requirements without delay. Contact us today to learn more about the vehicle sales, special offers and aftersales services available through John Clark Volvo. Taking the first step towards investing in a high-quality new Volvo vehicle has never been so easy.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
John Clark Volvo Aberdeen, Balmoral Business Park, AB12 3JG, Aberdeen, Scotland, 英国
- 01224 33 55 99
4.3
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disappointing handover preparation
Car was not prepared for pick up when purchasing - despite paying for supaguard treatment car was dirty inside throughout and had not been properly washed - missing patches on roof and wheels. Handover staff tried to improve hence not one star but in the end fact is that the job was not done. Overall very disappointed at attention to detail and lack of preparation and being charged for a treatment that did not take place.
2025年3月29日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your vehicle was not fully prepared for collection, especially given the Supagard treatment you purchased. This falls short of the standards we aim to deliver, and we completely understand your disappointment.
While it's good to know our handover team did what they could on the day, the fact remains that the vehicle should have been presented in a far better condition from the outset. Please accept our sincere apologies.
We would like to investigate this matter in more detail and ensure it is followed up properly. However, as your review has come through anonymously, we’re unable to identify your purchase. If you're happy to get in touch with us directly, we’d really appreciate the opportunity to look into this further and put things right.
Many thanks,
Sara
Good friendly and helpful
Good friendly and helpful
Good knowledge of vehicle with good handover.
2025年4月2日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning, Kevin.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The salesman was ten out of ten
The salesman was ten out of ten. He asked all the correct questions, offered me paint protection, finance, et all. I refused. Cars great. Delivered on time. The salesman was friendly, polite, very personable, credible and professional. He would make me want to come back. However the corporate doesn’t fair so well. Several email after email pushing for sales of the stuff the salesman had diligently already offered and I had declined. I just felt John Clarke was wanting to squeeze every last penny out of me. Trust your staff. He was great and covered everything. I felt somewhat badgered by the corporate machine. Shame really. He worked so hard and is an asset to your organisation. Shame the organisation let the organisation down. Also, please spare a thought for those that don’t like technology. I just want to come in, choose a car, pay a deposit, return to collect the car showing my documents and make the final payment with my bank card as I did when I bought my last Volvo and all the other cars before this. I felt this time I required to be on line for ages answering emails, taking photos of this that and the other sending emails.
2025年3月22日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Dear Kev,
Thank you for your feedback. We’re delighted to hear that you had such a positive experience with our sales team and that everything was handled professionally. It’s fantastic to know that your car was delivered on time and that you felt well taken care of during the process.
We’re sorry to hear, however, that the follow-up communication felt excessive. We appreciate your perspective and take your comments seriously, we’ll review our processes to ensure we strike the right balance in our approach. Additionally, we understand that not everyone prefers an online journey, and we’ll continue working on ways to accommodate different preferences.
Thank you again for choosing John Clark. We truly value your business and hope to welcome you back in the future.
Best regards,
Sara
Adam Cardy handled our sale and…
Adam Cardy handled our sale and handover extremely well. He kept in touch on a regular basis with the delivery date and explained everything thoroughly on the day. Great service (and lovely coffee/biscuits!)
2025年3月23日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Sales staff were extremely helpful
Sales staff were extremely patient and helpful while purchasing my new Volvo due to Volvo having IT problems and my problems dealing with esign.
Hand over was done well and salesman was very knowledgeable in all departments.
2025年3月19日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
What started as a very poor experience…
What started as a very poor experience became a positive hand over when the salesperson changed. Unfortunately almost a week later though the original finance has not been settled or the remaining balance returned. I would have expected this to have been completed within 48hrs as per previous purchases.
2025年3月20日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Dear Laura,
We really appreciate your honest feedback and are glad to hear that your handover experience improved after the change in salesperson. However, we’re very sorry to hear that the finance settlement and balance refund have not yet been completed. We completely understand your frustration, as this should have been processed promptly.
Please rest assured that we will look into this as a priority and provide you with an update as soon as possible. If you’d like to discuss this further, please feel free to reach out directly, and we’ll do everything we can to resolve it quickly.
Many thanks,
Sara
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Excellent, genuine customer service
Our whole experience from first going into the garage to have a look at a new car, to the final handover was excellent. Our sales contact was very helpful at going through our requirements and discussing everything with us when we ordered the car. He was great at keeping in touch and keeping us informed of progress, and Volvo’s support through their portal is really good.
We felt like we were buying a car rather than having one sold to us.
And the customer service hasn’t stopped since we bought it. We’re very pleased with the service we’ve received and love our new car.
2025年2月28日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great experience
From start to finish the experience was first class. Everything was done quick and efficient. 10 out of 10
2025年3月2日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great personal service.
Stuart is a very personable man. provided just the right amount of contact without pestering but always gave the impression that he was looking after our interests.
2025年3月2日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Excellent service by both gordon and…
Excellent service by both gordon and volvo themselves
2025年3月3日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
I took my car to Volvo in Aberdeen to…
I took my car to Volvo in Aberdeen to see if they could sort my car as it was pulling to the left. Within an hour of them having the car they identified the problem and then fixed the car. Paul Foulbrook was absolutely fantastic and his team did an excellent job. I can’t thank them enough.
2025年2月16日
自発的なレビュー
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to MPaul and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great Service.
2025年3月2日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John clark Volvo
The sales team was incredibly knowledgeable and patient, answering all my questions without any pressure. They took the time to understand my needs and preferences, which made the selection process smooth and enjoyable.
2025年3月2日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Positive experience
Adam made the buying experience pleasant. He guided us through the process with patience. Took the time to demonstrate the features of the car.
2025年2月27日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning, David.
Many thanks for your review and feedback, which I will ensure is passed on to Adam and the management team at Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Great customer service
Great customer service. The saleswoman (Maria) spent a lot of time going over the details and features in the car, she was very knowledgeable in relation to the car and answered all our questions in an easy to understand way and in a professional manner.
2025年2月21日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Maria and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Excellent service provided throughout…
Excellent service provided throughout the sales process. Handover was seamlessly managed with excellent product knowledge demonstrated.
2025年2月12日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Excellent customer service from both…
Excellent customer service from both Marija selling the car and Stuart talking me through the detail on pick up day. Very attentive sales advise throughout the process - delighted with my car too!
2025年2月1日
John Clark Motor Group - John Clark Volvo Aberdeen からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Marija, Stuart, and the management team at John Clark Volvo Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
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