John Clark Motor Group - Mini Aberdeen レビュー 

266
•
TrustScore 5段階評価の5

4.8

Balmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... もっと見る

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5つ星のうち3の評価

I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... もっと見る

5つ星のうち5の評価

The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... もっと見る

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5つ星のうち5の評価

An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. ・
  3. オートバイ販売店
  4. ハイヤー サービス
  5. 自動車修理・整備店
  6. 車検場
  7. 中古車ディーラー

当該企業による記述

Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.

John Clark Motor Group

当該企業による記述

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

連絡先

  • Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, 英国

  • 01224 335555

4.8

優良

TrustScore 5段階評価の5

266件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(266)

過去12か月のレビュー数: 1,989件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Problems and solutions.

The Sales person, Tom Higgins was excellent, but embarrassed because on handing over the new car, the software was inoperable, resulting in our going home in a courtesy car, and returning the next day to collect the new, problem rectified car. Outside of that, the John Clark personnel were most helpful.

2025年1月31日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Elaine.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

I had a really great experience with…

I had a really great experience with John Clark mini Aberdeen. Tom was really helpful and quick to respond to my queries. My car is absolutely beautiful. The whole process was easy and really enjoyable. Thanks Tom I love the car.

2025年2月2日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Julie.

Many thanks for your review and feedback, which I will ensure is passed on to Tom and the management team at MINI Tayside.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Service was excellent from start to…

Service was excellent from start to finish. The MINI branch was over 350 miles away but was well worth the trip to collect. Condition and spec of car was very good.

2025年1月29日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Russ.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Very helpful staff throughout the process

Very helpful staff throughout the process. All options were explained thoroughly. Car was immaculate on collection. Care and time were taken to explain the comprehensive technology.

2025年1月29日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Henry.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

The service from purchase to delivery…

The service from purchase to delivery was excellent with special mention to Harriet Bryant who was competent and understanding with a nervous customer

2025年1月2日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Christine.

Many thanks for your review and feedback, which I will ensure is passed on to Harriet and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Friendly and very helpful

2024年12月26日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Paul.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Jennifer Krimmel @ mini aberdeen who i…

Jennifer Krimmel @ mini aberdeen who i dealt with was amazing, quick to respond to any questions and great to deal with on handover.

2024年12月30日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, James.

Many thanks for your review and feedback, which I will ensure is passed on to Jennifer and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Friendly, helpful and efficient service

Harriett was friendly, efficient and helpful. If only everyone was like her!

2024年12月24日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

5つ星のうち5の評価

Just purchased my 3rd mini from Leonie…

Just purchased my 3rd mini from Leonie and Andris in John Clark Mini Aberdeen. First class experience which is why I wouldn't go anywhere else. Fast, friendly, professional and nothing was any bother. Andris went out his way and out of hours to help.
My husband has now also purchased an Aceman! I feel people are quick to write when things go wrong but great service isn't as recognised or great staff. Mini Aberdeen are lucky to have you both.

2024年12月5日
自発的なレビュー
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Afternoon, Mhari.

Many thanks for your review and feedback, which I will ensure is passed on to Leonie, Andris, and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

A Mini-Miracle of Customer Service

We recently purchased a Mini Clubman from John Clark Motor Group Mini Aberdeen, and our experience was truly exceptional, thanks to the outstanding service provided by Beth.

From the moment we inquired online, Beth was incredibly helpful and responsive. She promptly arranged a viewing and test drive, during which we instantly fell in love with the car. Throughout the entire process, Beth was patient, informative, and professional, guiding us seamlessly through every step.

What truly impressed us was Beth’s dedication to ensuring an exceptional experience. She went above and beyond by personally delivering the car to the Mini dealership in our city, where she took the time to explain all the features and functionalities, including the fantastic Mini app.

The delightful doggy toy for our four-legged family member, Sherlock, was a lovely surprise. It's clear that Minis aren't just cars; they're a lifestyle, and Beth made sure we felt welcomed into the Mini family.

If we could, we’d give this experience a trillion stars to John Clark Motor Group and especially to Beth. She’s a shining star in the car industry!

2024年11月25日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Elle.

Thank you for your wonderful review and feedback, which I will ensure is passed on to Beth and the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち3の評価

Handover of the car on the day of…

Handover of the car on the day of receiving was good for explaining the car itself, however I had to ask about the free insurance that was included with my car. I also had to chase my car, delivery date exceeded what was stated in ordering but I did not receive updates without contacting the dealership. I also had to ask for explanation about some of the extras that were included in my financial breakdown that I wouldn’t normally have chosen to pay for - tyre and alloy and paint protection. I had arranged a day and time to collect my new car but the day before was asked to come in at a different time. The original time was achieved however it felt rushed when discussing the paperwork. Also mistakes had been made with some of the paperwork which meant I had to sign some documents twice

2024年11月30日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Dear Janet,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,

Kate

5つ星のうち5の評価

Staff made the process of changing our…

Staff made the process of changing our old mini for a new one very pleassnt

2024年12月1日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning Allan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

5つ星のうち5の評価

Jen was fantastic

Jen was fantastic. There was no stresses involved and everything went smoothly.
She was friendly and professional and if she wasn’t retiring soon I’d definitely use her in the future! Thanks Jen.

2024年12月1日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning Heather,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

5つ星のうち5の評価

Excellent service from John Clark Mini…

Excellent service from John Clark Mini Aberdeen.
From test drive to ordering and, taking delivery of my new Mini, I was kept informed either by phone call or email.
The salesperson was very knowledgeable and, nothing was too much trouble!
And, the hot chocolate was very welcome too!

2024年11月27日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning Carol,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

5つ星のうち5の評価

The Service I received from Jason was…

The Service I received from Jason was excellent, he fully explained all my options for purchasing my new Mini Aceman,

I would certainly recommend John Clark Aberdeen as the place to go for a Small Car or a used car.

2024年11月24日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Robert.

Many thanks for your review and feedback, which I will ensure is passed on to Jason and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Great Customer Service…

Sales executive was very knowledgeable and helpful.
Great customer service.

2024年11月25日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Elizabeth.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

The process of buying a new car was…

The process of buying a new car was made easy by the sales team. Quality of product exceptional.

2024年11月27日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Anne.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Car well presented

2024年11月22日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Hugh.

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

Car purchase

Helpful, approachable and knowledgeable sales staff. Warm welcome from reception. Seamless processing for purchase. Would definitely recommend and would buy from JCM Aberdeen again!

2024年11月22日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

5つ星のうち5の評価

We had agreat experience at John Clark…

We had agreat experience at John Clark - Mini Aberdeen. Our sales adviser was Harriett Bryant who was very helpful and made sure our Mini deal was exactly what we were looking for and nothing was too much trouble.

2024年11月22日
John Clark Motor Group - Mini Aberdeen ロゴ

John Clark Motor Group - Mini Aberdeen からの回答

Good Morning, Richard.

Many thanks for your review and feedback, which I will ensure is passed on to Harriett and the management team at MINI Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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