Johnson Cleaners レビュー 

The worst dry cleaning service… Went there to wash my puffer which I washed previously at home but it had some water stains afterwards but I know that is normal due to inappropriate mode of the washing machine it happened before. Then went to dry cleaning service to fix this problem didn’t even worry about it since as I said it happened before and then everything was fine with no stains and fluffy. Paid £35 for literally nothing the stains are the same as well as the feathers inside of puffer weren’t fully dried. Yes I did signed up that form but I think that at least some of the result should be visible for £35. I am a student so for me this is not a small amount to pay just for dry clean with no result. Really dissatisfied…
Location: Johnson cleaners Harborne

AVOID!! I look my £155 Ugg boots to be cleaned, there was 1 SMALL MARK at the toe of ONE boot and the state I received them back in left me in tears. They have completely ruined my boots, stitching hanging out everywhere, one boot is a completely different colour to the other one, massive indents and creases, the material of my Uggs are now rough (they were soft before), they are patchy also. They aren’t even wearable they are in such bad condition. I called them and explained that yes, I did sign a disclaimer to say the colour on BOTH boots may change slightly which I was fine with however the state I received them back in is not acceptable and they have said they will clean them again but can’t guarantee that they won’t come out even worse. I was told on the phone “well you’re the only person that has ever come back and said this” as if I was lying!! Why on earth would I want my boots to be in this state, they look about 15 years old. Awful experience, never again. £155 plus the £40 to get them cleaned down the drain. Absolute joke do not trust your shoes here!!!

I visited the Johnsons in Wetherby to print some photographs and Ethan went above and beyond to help me!
What a delightful and helpful young man!

I have a cream dress that I hadn’t worn for at least 2 years, and when I checked it, it had a few (what looked like) small food stains. When I pointed them out to the lady at Johnson’s (Huddersfield), we also noticed a section of the dress also had faint red dye - presumably from being next to another garment. I didn’t have high hopes for getting the garment clean, but the lady said she would try every method she had, and would try her best for me. The following day she phoned to say after a few attempts it had worked, and I could collect my dress. It looked like new. Very, very pleased and grateful for her efforts.

The help that the lady gave us was outstanding,
Ginnie was calm and informative, and guided us through the photo print procedure, from andriod phone to photo machine.

Had three pairs of curtains shortened and they did a brilliant job. Warned of three to six week wait but it was less than two.

My first time using this company in Guisborough.

Had 5 buttons sewed back onto my winter jacket securely and washed/pressed. When I picked it up on Saturday I was very impressed with the way my jacket looked! Excellent service and will definitely use again. Staff very friendly and helpful too. Thank you!

DO NOT SEND YOUR WEDDING SHOES OR DRESS!!!

What an absolute shambles!! They sent my gorgeous wedding shoes back completely wrecked, and when I sent them back for inspection, they have explained that they will be KEEPING THEM! My wedding shoes!
These shoes are worth over £400 not to mention the sentimental value. If I want MY shoes back that I BOUGHT the compensation is REDUCED?! I am being penalised for something that was no fault of my own and I’m honestly disgusted.

AVOID AVOID AVOID AVOID

Appalling customer service. I paid £180 to have my wedding dress collected and cleaned on 4 November 2023. I have still not received my dress back. There is no contact telephone number for customer services so I have made several online requests via the contact link, and despite requests nobody has telephone me.

Heather in wolesley Road Plymouth was lovely and very helpful

Had a 2-piece uniform cleaned. Great finish and they also sowed a button on for me that was being temporarily held in place by a safety pin!

For the first time in my life I decided to trust the cleaning of a pair of curtains to johnsons the cleaners. After signing a list of disclaimers as long as the Magna Carta and agreeing breathlessly to pay £50 to let them dry clean my curtains I collected them today hoping for good results.
NEVER AGAIN!! The curtains are limp and poorly pressed and still dirty along the bottom. In addition it looked like someone had been eating biscuits whilst pressing them. They had "crumbs" embedded in to them that I had to scrape off with a finger nail. All in all a dreadful experience.

On arrival I was greeted with warmth and exceptional customer service from Karen the moment I stepped into Johnson Cleaners, 81 High St, Amblecote, Stourbridge DY8 4LY that I regret to say I had not received anywhere else for quite some time. I would like to give a big thanks to Karen, who worked tirelessly to explain about the process of my parcel that is to be collected by UPS to ensure its seamless journey back to Amazon in Indianapolis which after checking is not explained clearly by Amazon.co.uk. I was inspired by Karen’s personal commitment to making a difference and her gestures that kept me motivated through these unprecedented, difficult and challenging times. Karen's approach embodies Johnson Cleaners and their many services tailoring each and every one of them to customer needs being greatly appreciated and her continued excellent customer service which help towards finding ways to address issues, to do things differently, and make continuous improvement to my experience as a customer of Johnson Cleaners, Stourbridge. Thank you, Karen.

Excellent service, such a nice helpful approach. My USB wasn't on but the person in charge helped me to resolve and get the photos printed. Thank you so much

I regularly visit the one in Morecambe Asda and the ladies are amazing! Really friendly, helpful and an absolute pleasure!

I handed in a 3 piece suit to be dry cleaned for a wedding. I wasn’t contacted when it was ready to be collected so I gave them a few days and went back. I collected the suit (wrapped in a white bag for protection). The wedding was a couple of days later so my partner kept it bagged. On the day he opened it up and the shirt we got back wasn’t his. It was completely different brand and too big for him. We had to go and buy a cheap shirt for that evening. We then contacted the shop and advised of the problem, they said they’d look into this when the manager was back. I received a phone call whilst we were away and the man was very kind and said he’d look into this and if it’s not found we’d start a compensation process. We then received another call by a woman who accused us of lying, twice, on two separate phone calls and that the shirt we got back from them was our own. They said they’d searched and couldn’t find it. There wasn’t even the thought that it could have been given to someone else. We are completely shocked when this was said on the phone. We didn’t even get a compensation process started. My partner went back into the shop when we returned from our holiday and we got a small percentage of money back (what I paid for the dry clean) not even for losing an expensive shirt and a voucher for money off our next use!! We’d need a receipt of the price of our original shirt but this was purchased over 6 months before so in reality who would have a receipt from then!? So just a reminder to people please be cautious when using this company for your precious items and please check straight upon collection of items. I’m disappointed and won’t be using this company for any dry cleaning again.

Wetherby branch- dropped off 7 items for ironing. These were in a nice bag, folded along with 7 hangers. Happy to take my money (£3/ item) and tell me I will get a text when done.
1 week later. No text.
I go to store to be treated as though I should be lucky I’ve got my clothes back. No bag, cheap wire hangers and an attitude that makes it really easy for me to never use again. Such a shame as I need a reliable, ironing service now more than ever!!

I visited the store today to enquire about a zip repair to my husbands jacket. I had the pleasure of meeting the staff Mandy and Angie. Angie managed to repair the zip and even better did it while I waited, saving me another journey. I am a new customer but will definitely be returning. Please pass my thanks on.

We are very upset with what has happened. My wife sent her £400 wedding shoes to be dry cleaned as the heels and toe beds were muddy. They came back completely ruined. The silk flowers are falling apart and thread bare and the details have been destroyed. Completely unacceptable, and although we are hopefully going to speak to someone on Monday, we feel this is quite serious considering the value of the product and the fact that they have been returned in far worse condition than she sent them in :(

Took my suit into the Timpson cleaners, Morrisons, Northampton for a regular dry clean, when it was returned there were tears in the trouser legs, I was told this could be moth holes? the press was awful with 6 or 7 press lines, none matching at the waist. Also, the jacket was in a dreadful state, I was told it had delaminated? The suit was sent directly to the technical department in Rugby, 6 weeks on and no response, phone number does not connect, despite it is on the report and their website...........terrible customer care, avoid!