Johnson Cleaners レビュー 

Took curtains to Stourbridge branch to be cleaned. Friendly service. Rang me back to say linings disintegrated which half expected. Quoted very reasonable price to reline. £144 for 4 full length curtains and 2 pelmets. Curtains over 20 years old. When came back absolutely thrilled with cleaning and relining. Friends have thought they are new ones.

Recently received a leather jacket for my birthday had it 2 days and wanted a patch putting on the front and was told no problem picked it up to find my jacket completely butchered and melted beyond repair what is going on? Avoid this company need some compensation for damages

Came in with an urgent request for a suit to be dry cleaned in a day for a funeral the following day. Sarah and Megan found a tiny moth hole when they checked the suit and spent a lot of time giving me advice and a lot of care to ensure that the suit was cleaned without making the damage worse. The result was fantastic. I could not be more grateful.

To Caitlin and and staff at the Johnson’s cleaners within Asda Penryn. A huge thank you for a fantastic job with cleaning all my sofa covers and duvet. I have never had such a first class and swift service. You have transformed my sofa. I highly recommend Johnson dry cleaners, Penryn. Thank you Caitlin for your assistance and help on arrival. Kind regards. Maggie Lewis.

Johnson's actively encourage customers to return their plastic hangers. I'm fully supportive of this on waste and environmental grounds. I've just returned around 50 hangers to their shop in Evesham. The assistant is so rude! Can hardly be bothered to speak, and eventually whispered a 'thank you' after I pointedly said, 'You're welcome'. I have encountered this assistant before and had similar poor experience of their customer service skills.

Bottom line - I won't be using Johnson Cleaners again.

Took a pair of lined Laura Ashley Lounge Curtains to be dry cleaned, Leeds Rd, Harrogate, they explained that there was a 3% chance of shrinkage, along with possible colour run, I then signed a form to confirm that I understood the risks, paid £70.00, yes you read it right £70.00 to a very efficient polite young lady, informed they would be ready in a couple of days, explained I would be away for a week and would collect after 7 days. Called in to collect them yesterday, upon viewing I asked if they had been pressed, was told they had been on “rotator” and pressed, they look absolutely appalling, my advice give Johnson’s a wide wide berth.

No doubt you will reply with usual acknowledgements, but I am so disappointed with your service

Staff (Pauline) member was so very helpful and friendly . She truly understands customer service . We visited the Chorley branch and will certainly be returning

I recently had the pleasure of experiencing exceptional service at Johnsons the Cleaners in London. Upon arriving with a pile of wrinkled clothes from my travels, I was astounded by their efficiency and kindness. Not only did they manage to iron my garments in a single day, but they also refused to accept payment for their services. The staff, particularly the ladies assisting me, were incredibly gracious and accommodating. I cannot recommend Johnsons the Cleaners highly enough for their outstanding customer care and impeccable service. They have undoubtedly earned my loyalty and appreciation.

Used the concession in Waitrose, Whetstone in North London.
Terrible experience.
Zero customer service.
They refuse to own up to their errors and mistakes and treat their customers with contempt.
Ruined my 100% cotton shirt, which had been worn a handful of times, and was in perfect condition.
However it was returned from Johnson/Timpson with a clean cut across the arm and stained all over with obvious white bleach type marks.
A £65 shirt ruined.
Disgusting experience with no resolution.
They took no responsibility and tried to blame the shirt brand and myself.
They then did their own in house report which is laughable, as of course it was biased in their favour.
Then they wanted me to pay for an independent report of the shirt, in order for them to consider reimbursement.
Of course, you can see what's coming, because I can guarantee they wouldn't agree with the report, if I did it. Why should I be out of pocket for an independent report, for my shirt, which this company ruined in their care?
Appalling conduct from Johnson/Timpson who took no blame for their failure.
Will never use them again.

I use Johnson’s on Leeds Road frequently and have to that Sarah is just fantastic, always happy to help, nothing is too much for her, she always goes the extra mile to get things sorted.

£27 for cleaning a gilet. Crazy.

Terrible - avoid at all costs!
Made stains on jacket worse and broke button! Their idea of compensation is to send a replacement button! Joke!
Do not use this company!

My coat was dry cleaned and they ruined it - the colour came out and it had shrunk. I had to email them and return the coat for a report but the report was very generic and no compensation or apology was given. I will never use them again.

Hi yes went for passport photos great experience the Area manager at Wetherby was very helpful John thank you

Visited the store to get a photo enlarged
Helen the assistant was just so helpful absolutely amazing service.
She even found time to acknowledge the other customer in the store.
Helen was very professional. And took pride in her job 🌟

Up Date on Ugg Boots
Nothing !!!!! offered to refund the cleaning which says they admit they have done a bad job !!! Otherwise why offer to refund the cleaning . They also said they oil and re tint the suede which was not mentioned to us and shouldn’t have done that without mentioning to us that’s the process they use !!! Uggs unwearable and Johnsons and Johnson’s basically saying tough !!! We are not leaving it and I’m taking it further as this company completely wreck high end products and don’t care when they do . So many people complaining about the same issue there star ratings are not genuine . An extremely poor cleaning service and customer service . Avoid them at all costs better cleaning companies out there. Living of a reputation they had back in the day ….. but now owned by Timpsons and certainly not the company they were so so so so bad will never use them again . And since writing this so many friends have said how bad they are at cleaning I wouldn’t give them my socks to clean

To The CEO James Timpson.
Timpson Group
Dear Mr. Timpson
I am writing to you to make a formal complaint about the manner in which one of my Chares Tyrwhitt shirt was returned to me after Johnsons cleaning/washing process.
The Johnsons outlet used was in a Waitrose store in Whetstone Barnet.
There was a clean tear on the sleeve, clearly it had occurred during the pressing process but your company failed to acknowledge the damage but instead attempted to conceal it. Added to which the solvent used by Johnsons has left tide marks all over the shirt.
This occurred before Christmas but the shirt was only returned to me last week, after 3 months, incidentally in a dreadful state, it was dirty, creased and crumpled. I have photos of the shirt should you require to see them.
I am hoping that Johnsons will now compensate me, as the shirt is ruined, for the distress and annoyance this has caused me over many weeks.
The response I received today from H.F. customer services, was uncivil to the point of being offensive and was contrary to the views expressed by Johnsons on Trust pilot. I would like to be compensated for the one shirt ruined by your cleaning process.
I look forward to closing this issue in the very near future,
Yours sincerely,
Ronald T Cress
Yours sincerely
Ronald T Cress.

To Mr. Timpson Johnsons Cleaning company.
04. 03. 2024.
Dear Mr. Timpson,
I feel we have reached a deadlock situation with regard to my shirt ruined by your cleaning company and, as a consequence, I am left with no alternative but to take my complaint to an ombudsman. Therefore I am now requesting a letter of deadlock to be issued to me within 14 days so that I can refer my complaint to the ombudsman. If there is no response from you within the time frame I shall proceed without reference to you.
Yours Faithfully,
R T Cress
On advice I am now requesting a copy of your, that is, Timpson/Johnsons terms and conditions.
R T Cress

I wanted to update my review now that I have had a back and forth response.

I bought in a white company jumper for dry cleaning to Waitrose. It came back with a huge yellow stain on the front, and damage to the arm.

I had to send it back, to which they advised that it had to go for ‘technical reports’ which took a few weeks. No one would tell me what the report was.

I had the report back, “inconclusive” they tried to say that the stain was hidden in the jumper, and their cleaning bought it out. Not surprising due to how awful the company is.

They said if I wanted to be compensated, they could keep my jumper. Obviously I said no, so I got both. It’s in fine print for anyone who chooses to use this company.

It came back worse, completely destroyed. Shrunk, bobbled and the colour is off. They honestly said ‘it wasn’t us, we didn’t clean it’ haha

I’ve had no apology, and only offered the cost of the jumper.

Please don’t use this company if you cared about your items, because they don’t.

I highly recommend the Edinburgh Drumsheugh branch. The staff are exceptionally pleasant and couldn’t be more helpful.

Disgusting experience - might aswell rob you of £400. You will get fobbed off by someone called Vicky.

I took my Uggs to Johnson and Johnson cleaners after they advertised that they can clean them professionally. I took two pairs and paid £80 for the privilege to have my shoes ruined. £400 thrown down the drain and customer care did nothing but say they can’t do anymore, even after there own staff in the Loughborough branch said it was “shocking” what had turned back up. They didn’t even offer to refund the cleaning fee and I still 5 weeks later don’t even have my own shoes back.

I can honestly say the whole experience has been upsetting and actually borderline horrendous. For a company with deep rooted family values I’m shocked but I would NEVER NEVER trust them with your items of clothing or shoes if they are of any value to you.

They just make you sign a waiver- apparently which they don’t even explain is a waiver and then remove all responsibility- simply awful! They may aswell of just taken £400 out of my purse- i will be taking this further and can see others have had the same issue now.

AVOID AT ALL COSTS!!