Keepitpersonal レビュー 701

I have ordered from this company a few times and have always been pleased with the products. On the last occasion I ordered I had a slight problem with the font size on the glass.
I messaged customer services and they responded within 30 minutes (on a Sunday!). After showing them a photo of my product they agreed without any quibble to send a replacement which arrived the next day! Their customer service was so respectful and straightforward, probably the most efficient customer service I’ve ever experienced.
The products are of great quality and very reasonably priced and the delivery times are great.
Overall, I highly recommend this company.

The personalised picture frame was amazing and was even better than I thought. The engraving was so clear and the photo was just perfect in the frame. I can’t wait to give it to my son at Christmas. Thank you so much. Very quick delivery too.

This was my first time buying from Keep It Personal but it won't be my last. Great quick service and the baby cutlery I bought was superb. It was personalized on every Viners item and was a really good price. It even included a gift box.

Complete rubbish.
Wouldn’t allow me to check out, tried various payment options (card and Apple Pay) on two different devices. Website kept crashing. Used an alternative supplier.

Very disappointed with this company !
I ordered a Santa sack for my grandson as I’ve done for the past 3 years for my previous 3 grandchildren .
Upon arrival I was shocked to see it was HALF the size of the others .
On querying this I was told I’d ordered the small one , of which I replied ,” I ordered the one I’d ordered previously as it was the same price . “
I was told it was possible that the prices had increased , if that’s the case it’s by a whopping 25 per cent on previous years , this is outrageous !!
However I just think they are misleading people as the previous times I’ve ordered there was no choice of size , I assumed the small size was the one I’d previously ordered ( due to the advertised price ) and the large was a new size !
Admittedly I should have checked the dimensions , but as I’ve already said I’ve ordered the same sack for the past 3 years and it’s always been the same price , I never imagined it would increase by so much when it had been this price for the last 3 years !!
Don’t be fooled into thinking you are getting a Santa sack , it’s NOT a sack , it’s a bag and you’ll be lucky to fit a pair of socks in it !
If you have ordered from them before , please please check the dimensions and don’t assume you are getting what you got last year !
Also rang them up to query this and the lady at the other end was very dismissive , abrupt and rude .
I’ve ordered many items from this company , but NEVER again , their after sale service speaks volumes !!

Just got my glass today. I am so happy with it and even got a gift bag with it. Thank you my husband will love it

Ordered personalised tankard for husband's birthday. Delivery was quick and efficient and the quality of the product was great. Highly recommend.

Would highly recommend this company . The goods I have received over the last two weeks have been gorgeous and exceptional quality

Ordered a personalised mug on Monday morning about 11.30 am, received it the following day and it's exactly what I wanted, the person I chose it for is going to love it. Beautifully made, the personalisation is superb. And I didn't even have to spend very much! Will be going back for more - this is the way a company should be run. Very, very highly recommended!

Great team, great product- they will try to help wherever they can.

Not happy with the quality of the item. Customer service useless and unaware how to treat unsatisfied customer. Do not recommend!

I've been looking for photo frame with unusual dimensions I could personalised with a writing. Keep It Personal was the only online shop that offered what I was looking for. Moreover, the writing I wanted engraved included the diacritics in my mother tongue. The delivery was quick, the frame was packaged very well and it arrived safely. thank you so much.

I ordered three personalised mugs. Excellent quality, shiny photos, actually better quality than the original photos! The mugs are nice and thick, very robust. Cheap postage cost, even for multiple items. Excellent!

I bought a personalised wine glass as a gift for a friend. When the glass arrived it was broken therefore I contacted the company who offered to send out another which of course I responded to confirm I would like them to do so. I didn’t receive a response despite emailing another twice. When I have contacted them via their form on the website, they have not sent out the item. Very disappointed, not only out of pocket for the extortionate postage fee I paid, but I now have to find another gift with very little time.

Great service, unfortunately first item broken by courier, super quick replacement and great comms throughout. Costs are competitive will use again and do recommend.

Exceptional service, brilliant products and super-fast delivery. Thank you 'Keep it Personal'. 10/10

I got a glass set for my friends wedding they both loved it. Had several gifts from this company and never ever had an issue they are great🥰
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I recently brought a glass tankard for my friends 60th and it arrived on time and perfectly packaged and care taken to make it look perfect gift wrapped
My friend thought it was excellent and loved it thank you, I'll be passing on your website to my family and friends it's got a great selection to choose from and looking forward to ordering a gift in the near future.

Fantastic company, had an issue with my delivery and Nathan couldn’t have been more helpful resolving it. Will be back 👍

Great service. Kept me informed. Very fast delivery. Would use again.