Keepitpersonal レビュー 701

Ordered picture fram for Grandaughters engagement unfortunately put wrong date when ordering however this was quickly amended and received a lovely frame well packed within a few days . so pleased and highly recommend this company

I made repeat orders of Wood panel photo's. First 2 orders were great. Received in quick time, and good quality. 3rd order, the photo was way off colour, and ink marks on the panel. Customer service was friendly, and photo panel replaced with much better quality. 4th order of 2 wood panel photo's, the photo's were back to front (reverse images), and the colour was also poor once again. Again, customer service was good, and i opted for a refund, instead of replacements. They apologized again, but dont actually address how these issues happen in quick succession, and why they're not quality checked.(invoice enclosed with quality check boxes not ticked 2 orders in a row). You want to know dont you.? It seems like the 2 owners are trying to do everything themselves, but portray the image of a bigger company. Pointless if you cant keep up with demand, and quality suffers. Obviously not concerned with losing custom. Shame, first 2 order's were great.

Ordered a photo keyring on 13th May which was a Father’s Day gift, therefore has only been opened and used since 14th June. Within 2 weeks it had broken and fallen apart. I emailed Keep it Personal with the details and photos to which they responded ‘the screw can come loose over time’ (2 weeks?!) I replied reminding them I had only had the product since May, and only used since 14th June. This correspondence was on 2nd July, despite chasing numerous times asking for a refund or replacement item, they have since gone silent and are ignoring my emails.

This company is the best. Communication 10 out of 10, delivery time with inscriptions 48 hours. Highly recommended one of the best online store I've ever dealt with. I'm still stunned with their service. Thank you so much.

S Denton

Very pleased with purchase of personalised cup. It is lovely. Fast service and great communication.

I made and enquiry about an unusual personalisation and they were great in creating exactly what I was after and it was delivered really quickly.

I ordered a personalised wine glass which was broken on delivery. Emailed them and new parcel sent straight away and received today. Unfortunately the postman threw it over my gate despite me being in.again it was broken. I emailed them to advise them it was PO fault and they are sending me another one which will be even more well packaged.
If I could give 10 stars I would.

Great company. I ordered a shot glass for a 21st birthday cake topper. Great quality, arrived well wrapped and in good time. Would recommend.

What a fantastic company. This is the third time I've used them and the second time I asked them for something that wasn't necessarily on their website and they completely and utterly delivered. There isn't a single thing that I could find fault with, from their can-do, nothing is too much trouble approach to customer service, the quality of their products down to the quick delivery with an extremely well packaged item. There simply isn't anything negative, or even remotely critical that I could say about this company.

Bought a 21st engraved birthday gift for my son & was hugely delighted when it arrived in super quick time. Beautifully packaged & the presentation was exquisite. Extremely good value for money, great communication, will definitely be purchasing from this company in the future. Highly delighted & recommended, thank you 🤗

First time I’ve ordered from this company and would have no hesitation in ordering further items in future. Product ( Engraved vase ) is fantastic quality, in lovely presentation box, delivered promptly and superb packaging. Many thanks from one very happy customer.

I ordered on the 2nd May @1.30 and as it was a birthday present needed it next day, although I did not pay for express delivery (just paid normal postage). Items arrived in first post next day. Excellent service, I would certainly use again, plus I used a discount code.

I bought this case personalised for my friends diamond wedding. It is really beautiful and so well done. Would
definitively recommend this company.

I ordered a vase from this company, and it is beautiful. The engraving is very well done. I had an issue with the royal mail and contacted keepitpersonal via email, I had a reply straight away and they looked into the issue. I would highly recommend this company and I will be ordering again.

I have bought from this company twice in the last month and the glasses I’ve bought have been beautifully engraved they are so lovely . I will definitely buy again . Thank you so much

Was kept informed about status of order, speedy delivery and great quality

Fantastic quality! Quick dispatch and extremely happy with the end result! Ordered a mug and it was fantastic! Highly recommend especially the price! Thank you

Rapid delivery,securely packaged, kept informed about delivery, but what a great product, i ordered a Gin glass, really happy with it, i highly recommend adding the gift box to your purchase, they are really worth the money.

What a lovely company. I purchased a wine bottle stopper personalised for my sons wedding. At the time of placing the order I forgot to add the date. I messaged them straight away and received a reply the next day. Speedy service and lovely good quality item. I will 100%use them again

Just ordered 2 tee shirts I messed one up, I tried to cancel but decided I was my fault so ordered another one correctly, within half an hour I got an e mail noting I had reordered and was informed they had corrected the original order would I like to cancel my order. Very impressed with the honesty and help offered without me perusing anything. Excellent honest company I will be using them in the future and would recommend others to do the same. Thank you.