kenable レビュー 

12,614
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Kenable were recommended to me by a friend, and they have been a lifesaver. I was having issues with various devices and ended up writing a very long email to their customer service. A lovely person... もっと見る

5つ星のうち5の評価

I've been trying to find quality suppliers for electrical equipment, primarily audio for musical instruments in particular. My friends have generally used ebay and Amazon. Invariably buying cheap, po... もっと見る

5つ星のうち5の評価

Found Kenable by chance for some home DIY ethernet cabling project. Easy to use website, rang up with query about what I need before I bought and got the help I needed. Competitive price direct from... もっと見る

5つ星のうち5の評価

As advertised, My order was dispatched same day and arrived following day. Totally perfect service and at a really great price. My new 10m ADSL 2+ RJ11 cable now delivers much faster broadband than be... もっと見る

企業情報

  1. パソコン アクセサリ店
  2. 電池店
  3. ビジネス ネットワーキング会社
  4. 電子機器店
  5. ハイファイ店
  6. テレビ販売店

当該企業による記述

Since 2002, Kenable have been supplying the UK and most of the World with cables, networking and CCTV peripherals. Computer cables to cable ties, HDMI cables to TV brackets, Kenable supply it all at amazing prices. With everything in stock in our St Helens warehouse, every order placed before 3.30pm Mon-Fri is shipped same day. Customers have the choice of speeds of delivery or can even pick up within the hour. Phone us, chat or email if you need any help or support.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

1万件のレビュー

5つ星
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3つ星
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最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 25%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(12,614)

過去12か月のレビュー数: 14

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Wow, fantastic first experience..

.. thank you. I was looking for a specific cable that I couldn't find elsewhere. Ordered mid afternoon and received it first thing the next morning despite incredibly reasonable shipping costs. Item arrived as expected and without any fuss or spam which is a breath of fresh air. I will most definitely be making a note of this company for any future needs. Thank you for the great shopping experience - really appreciated!

2024年5月8日
自発的なレビュー
5つ星のうち1の評価

Communication is poor, still waiting for a refund

Ordered some cable, this was very quick to arrive. But then decided to return it. Took a while to get RMA details from Kenable as no-one seems to response to emails or answer the phone.

Finally sent it and have now been waiting 3 weeks for a refund. Emails never get responded to and the phone is always busy.

Not a great outcome and given I've purchases before from them without issue, not a good overall look.

Hoping not to have to go down the chargeback route, but this seems increasingly likely.

2024年5月7日
自発的なレビュー
5つ星のうち5の評価

Best customer service in a long time

In our company we use, like many, multiple suppliers for different products. Kenable seem to stick quite a few of the accessories for our works and have used them many times. I can honestly say that they seem on point with no silly prices, hold excellent stock levels and a so friendly and quick. Their customer service exceeds many other suppliers.
Was a great find to our business for sure.

2024年4月12日
自発的なレビュー
5つ星のうち1の評価

Poor customer support, poor service

A REALLY HORRIBLE COMPANY TO DO BUSINESS WITH. JUST DON'T USE THEM.

Poor customer support, poor service.

Bought three items from kenable. No invoice was received. (Still not received.)

Items arrived late (no recipt just items thrown in a bag meaning they got damaged in the post) even the Royal Mail told us they had made a mistake and we should put in a claim for late delivery. Kenable told us they would not leaving me out of pocket and no doubt they pocketed my compensation.

kenable ask you for reviews (so here is mine) before your items even arrive. Probably so that any problems you have won't be mentioned. They try to come over as a cheeky chappy type business who you should support but fail miserably.

Will never buy from kenable again.

UPDATE:
There response is full of lies. Receipt or invoice not received. Promised refund not received (promised via email two days ago). No I am not a "competitor", I was a customer. I have listened to your lies and responsed to them despite what you claim here. Instead you chose to argue in public rather than resolve the complaint. You claim to know better than the Royal Mail, We look forward to discussing this further in the small claims court.

2024年4月8日
自発的なレビュー
kenable ロゴ

kenable からの回答

Thanks for the feedback.
We don't include any paperwork in parcels as it's just a waste. All invoices can be downloaded from the website. I have sent it to you by email too - have you given us the correct email address?
You chose Royal Mail 2nd class 2 to 5 days delivey method. We upgraded that for you to RM Tracked 48, free of charge, as that is more reliable than standard 2nd class. It isn't a guaranteed service so coming with 3 days isn't claimable (which is still well within the 2-5 days originally quoted for the service you selected). If you'd like to try and put a claim in with royal mail, you can do, but only Special Delivery is a guaranteed service, which you can claim on. Whoever has told you that you can claim for Tracked 48 arriving in 3 days is lying to you. We have never been able to claim for a day late on Tracked 48. I think Royal Mail would go bust if you could!
To my knowledge, we don't ask for reviews apart from an email saying thank you for your order and feedback is greatly appreciated.
I really don't know what we could have done to make your experience any better. We shipped your order within the hour, upgraded you postage option for free and try to help you throughout your many emails. You haven't listened to anything I've said and for some reason got very distressed that your order came in 3 days not the 2-5 days we promised?
We are a very down to earth business and always happy to help all of our customers, but when we get threatened by customers like yourself, then it's not a pleasant experience for us.
I'm guessing by your email address and name not matching up then you're a competitor or something.
I'd much prefer it if you don't buy from us again. We have such lovely customers, who really want to help us and we help them. It's so much easier to work with nice customers than those like yourself.
Thanks anyway,
Roy.



5つ星のうち1の評価

Don't bother sending it back if you got wrong items

Arranged a return because bought too thick cable and explained that to customer service, which they asked to send back for a refund. Unfortunately, they didn't refund the money because the cable was not sealed - how else would I realize it's too thick?
Still, it was NEW item but no refund was offered. The other item which I sent back cost £10, but the return postage for both items cost £5, so all in all I have spent £60 with this company and I got £10 back.
Contacted them 3 times after that politely explaining my disappointment, but they stopped replying to my emails.

2024年3月25日
自発的なレビュー
5つ星のうち5の評価

Best seller

Always a pleasure to deal with. I have many items from this company and it is always a pleasure to deal with them

2023年3月18日
5つ星のうち5の評価

5 Stars

5 Stars! Of course they get five stars, absolutely brilliant, really above and beyond helpful.

I asked for purchasing advice - Slavo answered questions I had not even asked! And as he could tell I am a novice, he sent me a YT link to a video.

Made my day thank you.

2024年2月29日
自発的なレビュー
5つ星のうち5の評価

Amazing company

Amazing company, with amazing products at amazing prices. What more can I say that others have not said already?

I've ordered everything from cat cables for outdoor use to HDMI cables and the quality is astonishing for the price.

I recommend Kenable to friends, family and forum posts.

They always despatch really quickly and it's nice to be able to see the stock numbers for items on their website.

2024年1月13日
自発的なレビュー
5つ星のうち4の評価

Fast delivery but details not accurate

Bought some cable wraps that were sold as suitable for bunches up to 50mm. Incorrect statement, more like 10/15mm max, but will never use them as mainly bought for larger bunches behind TV etc. Emailed and they said that they appear to have incorrect labels and will review. No further updates issued. As of January, the website (Entie) still states up to 50mm.
The delivery was fast and products cheap but a shame they will not be used. I have given two of them away rather than leave as clutter.
The rubber cable protector for cabling across pathways, bought at same time is good value, if not cheapest on line.

2023年12月4日
自発的なレビュー
5つ星のうち5の評価

I was very impressed with the speed of…

I was very impressed with the speed of delivery i got from Kenable even though it it was only 2nd class delivery. I ordered 20 AWG(28 AWG data transfer speed) thick gauge copper wire USB A to USB C cables for my Samsung mobile and short 20 AWG gauge 0.2 m A to C cable for my power bank. I've noticed the big increase in speed of charge for both phone and power bank compared cheaper thinner leads i used previously( including OEM ones).Its worth spending a little bit more on these quality leads to get much better performance which I hadn't seen as important in past. I found ordering direct from Kenable rather than via eBay, surprisingly much cheaper and quicker delivery. In future when seeking quality leads I will look at Kenable 1st and compare with other sites/sellers for value/quality for money, before purchasing. Great service, quality products and keen pricing, especially in these cost of living times Thanks

2023年1月4日
自発的なレビュー
5つ星のうち5の評価

I will continue to use this company

Order multiple things from this company over the years and I have never had an issue. The product is always at a good quality for the price point, arrives without delay and I’ve never had to complain back about anything. I will continue to use

2023年5月25日
5つ星のうち5の評価

Fantastic Attitude

Found Kenable by chance for some home DIY ethernet cabling project. Easy to use website, rang up with query about what I need before I bought and got the help I needed. Competitive price direct from Kenable and delivered promptly and well packaged.
Hit a snag starting job so rang up....person who answered at Kenable went to fetch same item to work through how to open with me. Fantastic attitude to customer service. Highly recommended.

2023年12月13日
自発的なレビュー
5つ星のうち5の評価

Great prices, fast delivery and 5* customer service

I ordered 2 x 3.5mm Jack to Jack Stereo Audio Cables which were a poor fit for my equipment. I reported this and got a quick response from Rik who offered to send replacements from a different range with no charge and without having to return the originals.

One of the originals also turned out to be faulty and he replaced that one as well, all without quibble and no charge. Fantastic customer service.

I have used Kanable before and have never been disappointed with the quality of their products or the standard of their service.

I would recommend them without hesitation and will definitely use them in future.

2023年11月2日
自発的なレビュー
5つ星のうち5の評価

Cheap, fast delivery and great customer support

Purchased multiple different network related products from Kenable, always very prompt delivery and cheapest priced around.

I did encounter an issue when installing keystone's on either end of a run of cat6a, after going round in circles trying to figure out the error myself, i contacted Kenable through live chat, within 10 mins i was on the phone to Slavo who was a great help. I emailed pictures across of my installation where he was able to confirm it looked correct and what to do next. After following his next steps, it has resolved the issue. Slavo went above and beyond, absolutely great customer support, which feels rare these days.

Could not recommend Kenable more.

2023年11月15日
自発的なレビュー

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