kroxne レビュー 

kroxne からの回答

2026年1月26日

Die Produktbeschreibung war korrekt. Es gab mehrere Fotos des Produkts, und der Kunde kaufte das Ersatzteil unklugerweise, obwohl er wusste und deutlich sehen konnte, dass es sich komplett von seinem eigenen unterschied. Seine mangelnde Erfahrung mit Reparaturen führte zu diesem Fehler, und nun erwartet er, dass andere die Kosten übernehmen. Wenn Sie in Zukunft keine Erfahrung mit der Reparatur von Gebäudeleitsystemen (BMS) haben, beauftragen Sie einen Fachmann, der die Arbeit fachgerecht ausführt. Experimentieren Sie nicht, wenn Ihnen die Erfahrung fehlt oder Sie nicht wissen, was Sie tun.

Anscheinend bedeutet guter Service für diesen Kunden, dass er seine Bestellung verpatzt und erwartet, dass andere die Kosten für seinen Fehler tragen. Tut mir leid, aber so funktioniert die Welt nicht. Wer einen Fehler macht, muss dafür bezahlen. Erwarten Sie nicht, dass andere für Ihren Fehler aufkommen. Sehen Sie sich die Fotos genauer an, bevor Sie ein Ersatzteil kaufen, und – noch wichtiger – zerlegen Sie das zu ersetzende Teil, um das neue mit dem alten zu vergleichen. Kaufen Sie erst dann, nicht umgekehrt.

kroxne からの回答

2025年5月25日

Thank you so much. We always take care to verify the compatibility of our products with the customer's vehicle. We greatly appreciate it when a customer appreciates the work we do before shipping the package. We're very happy that everything went well with the part installation.

kroxne からの回答

2025年5月18日

Muchas gracias por su reseña, indique referencia del pedido para verfificar lo que está diciendo. saludos

kroxne からの回答

2025年5月25日

Muchas gracias. Siempre verificamos la compatibilidad de nuestros productos. Agradecemos mucho que un cliente aprecie nuestro trabajo antes de enviar el paquete. Nos alegra mucho que haya ido todo bien.

kroxne からの回答

2025年5月25日

Muchas gracias. Siempre verificamos la compatibilidad de nuestros productos. Agradecemos mucho que un cliente aprecie nuestro trabajo antes de enviar el paquete. Nos alegra mucho que haya ido todo bien.

kroxne からの回答

2025年5月25日

Merci beaucoup. Nous veillons toujours à la compatibilité de nos produits avec le véhicule de nos clients. Nous apprécions grandement qu'un client apprécie notre travail avant l'expédition. Nous sommes ravis que l'installation des pièces se soit bien déroulée.
Nous nous assurons également que le client reçoit le produit même s'il y a des problèmes logistiques indépendants de notre volonté.

kroxne からの回答

2025年5月6日 に更新

Thank you so much, Gilberto. I hope you enjoy your original motor for the Xiaomi Scooter 4 Ultra. It's really great when a customer appreciates the effort we put into sending original parts and quality products so they can install them in their vehicles. Big hug.

kroxne からの回答

2025年5月4日 に更新

You can move on with your life knowing you tried to scam the store with your stupid email. Everyone knows the difference between a manufacturing defect and a BREAK. You think you're smarter than everyone else by putting on this show on TRUSTPILOT just because you couldn't get a free charger for your careless child... The most interesting thing about this is that we'll see more similar reviews from you in the future because your dishonesty prevents you from admitting your child broke the charger... Ghosts don't exist, and things don't break by themselves, but in your house, there are ghosts who pull the cable excessively and then write stupid emails trying to make others pay for their mistake: YOUR CHILD IS CARELESS. Instead of investing several hours creating online dramas, educate your child so he doesn't break more items. I repeat, our store is not going to take responsibility for something you broke... if it's a manufacturing defect, a problem that was already there at the time of delivery, it's covered by the warranty... YOU BROKE the item and yet you sent us a stupid email trying to scam the store... if I BREAK something, I don't email a company to try to make them pay for my mistakes. Apparently, you're used to these kinds of SCAMS. Obviously, it didn't work out for you. You received honest answers, and you couldn't accept that trying to blame others for things you or your child BREAK isn't honest. You have no choice but to come to TRUSTPILOT to cry and make a scene. That's ridiculous. Letting everyone know that you and your son physically broke a charger connector and then tried to SCAM a store. That's absolutely ridiculous.

*

On top of that, after doing our job well, we have to put up with scammers who refuse to accept it when they break things and start sending emails demanding a warranty on an item they themselves have broken. It's the stupidest thing I've ever seen.

If you want new items sent to you after you break them, get comprehensive insurance. The warranty doesn't cover your child or anyone else pulling the cable incorrectly, causing tensions the connector wasn't designed to withstand.




****

Yes, I assure you that you are lying. You know perfectly well that the cable IS NOW BROKEN, and it wasn't BROKEN before. Things BREAK when they are MISMANAGED. You think your son is perfect and that he didn't pull the cable or mistreat the charger. Well, go ahead with that idea... he'll spend his whole life buying things and trying to blame someone else for what his son does wrong.

I don't care if you give me one star. I'm not going to pay for an item that YOUR CHILD BROKEN... it's called HONESTY. I don't contact a company to demand a new item if I know perfectly well that I broke that item: that's called SCAM.

If you are into that, good luck with that idea, be honest and buy the things your child BREAKS, don’t try to make others pay for what you BREAK… YOU ASSUME it is a quality problem, quite convenient that idea when you want others to pay for your mistakes, we have been selling that charger for years, the only reason for a SOLDERED IRON connector to two cables and consciously glued with plastic to break, is if the cable has been pulled and has not been disconnected correctly… you can learn from this mistake or you can continue breaking chargers and blaming other people for the mistake your child makes when disconnecting the charger.

kroxne からの回答

2025年4月30日

The customer is upset because he tried to deceive the store, and we caught him before he could. This customer refuses to accept that we caught him in his deception and is even trying to deceive us.

We canceled his purchase order and refunded his money. We're not a scammer; he's simply not authorized to purchase items from our store. Because he's now upset about this, he's coming to this page to harm the store. We have the WhatsApp conversation and are going to report you for this.

Just because you don't have the right to purchase from our store doesn't mean we're scammers. We will prosecute you for what you've said here.

kroxne からの回答

2025年4月22日

Thank you so much!

kroxne からの回答

2025年4月23日 に更新

UPDAVE 4:
Tracking online: https://global.cainiao.com/newDetail.htm?mailNoList=N80000639032
Your package has been delivered.
Apr 22, 2:39 PM (CET)

We are preparing your package for delivery.
Apr 22, 9:49 AM (CET)

Your package has arrived at the local delivery center and will soon be on its way to you.
Apr 21, 10:54 PM (CET)

The package has been successfully delivered after customs clearance.
Apr 21, 6:41 PM (CET)

Customs clearance completed
Apr 21, 6:11 PM (CET)

Your package has been received by the local shipping company.
Apr 21, 5:41 PM (CET)

Customs clearance started
Apr 18, 11:17 AM (CET)

The package has arrived at the local airport - Dublin
Apr 16, 4:36 PM (CET).

The package was delivered in record time (there were two weekends in between and a Holy Week holiday) - our company is going to sue this individual for defamation; he is the most deceitful and offensive person I've had to deal with in decades.

This client has been lying about our company and trying to damage our reputation. As the package tracking shows, we have been telling the truth at all times, and the shipping company, our international shipping agent, and all customs documentation related to this package can attest to this.

UPDATED: it is stupid think that you can see more than us about one package, your package is in AIRPORT waiting for be free by CUSTOM. Remember, you are a normal person, you are not a SHEIKH -

It’s been 9 days because the customer is spoken to first before sending the package and because it requires 2 days of preparation and processing of documents, the package has been in transit for only 5 days, but it doesn’t matter if the customer wants to continue lying about the matter… that’s already irrelevant, what can you expect from someone who thinks he’s a SHEIKH, KING of a country or who knows what’s in his imagination, this person stupidly believes that because he paid €18 for a shipment his package must have been sent by private plane and that he is not required to go through customs controls, instead of deleting his review he continues thinking he is a SHEIKH… it’s interesting to see how there are people so arrogant and at the same time, stupid.

The product is already at Dublin's local airport, shipped on the 9th, and is already in your city on April 16th. It's all pretty stupid, including this review. Think before you speak.

Obviously the product is not in your hands because you are a normal person, you are not the King of a country, nor a SHEIKH, or anything like that, nor have you paid 1000€ to corrupt the customs department and have your package pass directly without being controlled by customs, then you will have to wait like any mortal for the customs documentation to be processed in your country ... normally you will have to wait like a normal person 2 to 4 days, if you have complaints about this ... put a negative review at CUSTOMS in Dublin, not us, normally PUBLIC companies are not subject to the times or complaints of stupid customers who talk and give their opinions without thinking ... now, if you are a multimillionaire or the son of a SHEIKH you can pay for a private plane to bring you the part without going through customs control.

This is what happens with express shipments costing €18 from China... which usually arrive in the destination country in less than a week. The purchase order is not sent immediately after you place the order...

Back to reality, you're a normal individual, one of the crowd, and you'll have to wait for your package to clear customs just like everyone else in the world... Now, if you think you're a multimillionaire because you paid €18 for a shipment and you think your package should have been shipped by private plane and shouldn't have to go through customs, I suggest you wake up from that dream. Real life is different from what you imagine in your mind.

Best regards.

kroxne からの回答

2025年4月19日 に更新

OLIVER MULLER

This is how AFTER-SALES support works. You can only receive after-sales support information after purchasing a product, never before. We're sorry if you don't understand this and are using TRUSTPilot to vent your anger by not tricking the store into giving you the information and purchasing the product elsewhere.

On the other hand, you could always cancel your suspension reservation, there were hundreds of people in line waiting for the product, if you decided to wait for the product it was of your own free will, I don't understand why you come here pretending that someone has put a gun to your head to wait for the product... It's regrettable that TRUSTPilot is used fraudulently by dissatisfied customers who, in order to save a couple of euros, want to deceive the store by requesting privileged information on how to install an EXA shock absorber that they bought elsewhere, I'm sorry that you're angry that we're not stupid enough to answer your questions... and if you want to continue talking on WhatsApp about your complaints, have the courage to send your complaints via WhatsApp and don't be so cowardly as to open a FAKE profile with the title name "G" to spread your lies about our store on TRUSTPilot... luckily lies and defamation about an online store have legal consequences, greetings.

*****

This customer was requesting information about a product they had purchased. They're literally angry because they didn't receive free support for a product they didn't buy or wanted to buy elsewhere. We apologize if we don't provide after-sales support for a product they didn't buy.

You make claims about the product and want us to give you insider information without paying for it. I'm sorry if we're not stupid enough to succumb to your questions. If you want after-sales support for a product, you have to pay for it first.

We don't care if you don't buy from our store again, we don't want to sell products to customers who want to be clever and then come to Trustpilot to leave negative reviews... I hope you don't have to come back to us asking for help with any other issue regarding your vehicle, because with your review, you have definitely closed the doors to our store, you will never be able to enjoy the free support you get in our store when you buy a product, we regret that TRUSTPilot is used by customers to vent their anger when they can't get free information from the store about a product they haven't bought. I am under no obligation to provide you with information on how to install or what elements are necessary to install a product that you have not bought.

***

If you reply from a hidden account without providing your order information, it's impossible to respond to your review.

There are dissatisfied customers who have canceled their reservations and are requesting discounts they don't deserve, and who are using this page to damage the company.

If you don't want to wait for an order that hasn't shipped, just cancel your order and we'll refund your money immediately.

Obviously, there are immature customers who, when they see that other customers' orders have been delivered, come running to us asking to please buy a unit. Unfortunately, it's too late. If you cancel your order, we can't give you priority over others who have already placed their reservation for a new product that's still in the factory...

It's pretty clear: you buy the product, it's not ready because it's being manufactured, we'll refund your money... but then don't come here crying because we don't want to sell you the product later or because you want to be served before others when you've already canceled your order.